BSOD since batch of updates on 5/15/15

#1
Hi,
I have as ASUS N55SF laptop running Windows 7 64-Bit. Since the batch of Windows updates on 5/12/15, I've been experiencing a BSOD within a minute after startup. Performing a system restore to the point prior to these updates stops the BSOD. There are 19 changes in the update batch. Any help on the cause of the BSOD and what I might do to remedy it would be appreciated. W7F zip attached. Thanks
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff800038e396f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
Hi,
it looks like Norton Anti Virus is getting in the way of the update. Try removing Norton first then updating. Use the Norton removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in the meantime:
http://windows.microsoft.com/en-us/windows/security-essentials-download
 


#3
Thank you so much. That was the problem.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Hi Rendaw,
much thanks for updating your thread and best of luck for the future. If an issue should return then of course do post back.. :)
 


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