BSOD since batch of updates on 5/15/15

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Rendaw, May 17, 2015.

  1. Rendaw

    Rendaw New Member

    Joined:
    May 17, 2015
    Messages:
    2
    Likes Received:
    1
    Hi,
    I have as ASUS N55SF laptop running Windows 7 64-Bit. Since the batch of Windows updates on 5/12/15, I've been experiencing a BSOD within a minute after startup. Performing a system restore to the point prior to these updates stops the BSOD. There are 19 changes in the update batch. Any help on the cause of the BSOD and what I might do to remedy it would be appreciated. W7F zip attached. Thanks
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,832
    Likes Received:
    1,566
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {0, 2, 1, fffff800038e396f}
    
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
    Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
    
    Followup: MachineOwner
    
    Hi,
    it looks like Norton Anti Virus is getting in the way of the update. Try removing Norton first then updating. Use the Norton removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Use MSE in the meantime:
    http://windows.microsoft.com/en-us/windows/security-essentials-download
     
    Mike and Rendaw like this.
  3. Rendaw

    Rendaw New Member

    Joined:
    May 17, 2015
    Messages:
    2
    Likes Received:
    1
    Thank you so much. That was the problem.
     
    Mike likes this.
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,832
    Likes Received:
    1,566
    Hi Rendaw,
    much thanks for updating your thread and best of luck for the future. If an issue should return then of course do post back.. :)
     
    Mike likes this.

Share This Page

Loading...