- Thread Author
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Hi,
I have as ASUS N55SF laptop running Windows 7 64-Bit. Since the batch of Windows updates on 5/12/15, I've been experiencing a BSOD within a minute after startup. Performing a system restore to the point prior to these updates stops the BSOD. There are 19 changes in the update batch. Any help on the cause of the BSOD and what I might do to remedy it would be appreciated. W7F zip attached. Thanks
I have as ASUS N55SF laptop running Windows 7 64-Bit. Since the batch of Windows updates on 5/12/15, I've been experiencing a BSOD within a minute after startup. Performing a system restore to the point prior to these updates stops the BSOD. There are 19 changes in the update batch. Any help on the cause of the BSOD and what I might do to remedy it would be appreciated. W7F zip attached. Thanks
Solution
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 1, fffff800038e396f}
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
Followup: MachineOwnerit looks like Norton Anti Virus is getting in the way of the update. Try removing Norton first then updating. Use the Norton removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Use MSE in the meantime:
http://windows.microsoft.com/en-us/windows/security-essentials-download