BSOD when I turn my computer off

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by stathis74, Feb 9, 2015.

  1. stathis74

    stathis74 New Member

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    Could you please someone help me with this problem:

    Unable to load image \SystemRoot\System32\Drivers\dvb7700all.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for dvb7700all.sys
    *** ERROR: Module load completed but symbols could not be loaded for dvb7700all.sys
    \Driver\DVB7700ALL
     
  2. kemical

    kemical Windows Forum Admin
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    Hi,
    In order to help you we need to read the dump file created when your machine blue screened. The Dump files are found in a folder marked Minidump. This folder can be found in the main Windows folder. If you can't find it or no dump files are present then you probably need to change settings so they get created:
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs.

    dvb7700all.sys is a YUAN DVB-T/Analog Hybrid TV Tuner driver. Try either removing or updating but really we need to see the dump file to help further. Once you have some dump files simply zip them up and send them in. This threads explains better:
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/
     
  3. stathis74

    stathis74 New Member

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    I hope this is ok, thank you very much for your time.
     

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  4. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80081ff060, fffff80004fc5518, fffffa800ab06c10}
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner
    
    Hi,
    this bugcheck occurs due to a drivers not responding correctly. Try updating the USB drivers using the machines support site found here:
    http://www.toshiba.co.uk/innovation/download_drivers_bios.jsp?service=UK&selCategory=2&selFamily=2&selSeries=152&selProduct=869&selShortMod=null&language=13&selOS=30&selType=all&yearupload=&monthupload=&dayupload=&useDate=null&mode=allMachines&search=&action=search&macId=&country=8&page=4

    Do you have anything attached via the USB port besides a mouse. An external drive perhaps?

    Check Windows isn't corrupt by looking in the start menu for Command prompt, right click on it, click properties and then run as admin. Type:
    sfc /scannow
    Press enter and await results.
     
  5. stathis74

    stathis74 New Member

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    3 times a week I use an external driver and a flush driver and once a week I use a HDMI cable to connect to tv.

    Results from the sfc/scannow: "the windows resource protection found no integrity violation"
     
  6. kemical

    kemical Windows Forum Admin
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    Did you update the driver?
     
  7. stathis74

    stathis74 New Member

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    Yes, but still when try to turn off the laptop takes 10 minutes and then BSOD
     
  8. kemical

    kemical Windows Forum Admin
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    Do you have the dump file?
     
  9. stathis74

    stathis74 New Member

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    This is the one I have this morning.
     

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  10. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8008325440, fffff80004f8b518, fffffa800435cc10}
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner
    ---------
    
    Hi,
    same again really although looking through the dump file further I can see the driver associated with the bsod is:
    dvb7700all.sys Thu Jul 18 08:26:25 2013: YUAN DVB-T/Analog Hybried TV Tuner
    Code:
    FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_dvb7700all_IMAGE_usbhub.sys
    Try removing the above driver and see if the bsod continues. If the bsod stops then try installing it again although do check for a later version. If there isn't one then try the same driver again. It could be that it simply got corrupted.
     
  11. stathis74

    stathis74 New Member

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    Where can I find this driver to uninstall it? I looked every ware but nothing with this name.
     
  12. kemical

    kemical Windows Forum Admin
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    Try checking the Device manager or the add and remove programs list.
     
  13. stathis74

    stathis74 New Member

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    Still nothing...
     
  14. kemical

    kemical Windows Forum Admin
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  15. stathis74

    stathis74 New Member

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    This is where I found it with another application.
     

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  16. kemical

    kemical Windows Forum Admin
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    Hey that sounds promising. So did you then find the driver?
     
  17. stathis74

    stathis74 New Member

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  18. kemical

    kemical Windows Forum Admin
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    No, you need to uninstall the Toshiba USB DVB-T/Analog Hybrid Tuner driver which is below it.
     
  19. stathis74

    stathis74 New Member

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    HWinNFO64 is not giving me an option to uninstall it. And in Revo Unistaller Pro that I'm using, I can't find it.
     
  20. kemical

    kemical Windows Forum Admin
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    What about in Device manager? If you use the HWinfo64 as a guide as to where it is and try and remove it there.
     

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