BSOD when using Firefox

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by THoey1963, Dec 5, 2012.

  1. usasma

    usasma Fantastic Member
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    I have no clue about how to do this. I'd suggest contacting one of the staff members here for assistance.
     
  2. THoey1963

    THoey1963 New Member

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    Not sure how to contact them, so I am going to post this and then report it...

    Untitled.
     
  3. THoey1963

    THoey1963 New Member

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  4. THoey1963

    THoey1963 New Member

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    And another BSOD while using FF...

    photo.JPG
     
  5. usasma

    usasma Fantastic Member
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    There's no memory dumps in this upload.

    Try this (just a hunch at this point):
    Remove IOBit Malware Fighter also - it may be conflicting with the McAfee.

    Also, remove Acronis as there are numerous application crashes associated with it. Feel free to reinstall it once the BSOD's have stopped.

    AMD GPU CLOCK TOOL must go

    Some suggestion of hardware issues. Please run these free diagnostics: Hardware Diagnostics
     
  6. THoey1963

    THoey1963 New Member

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    Is this a good thing?

    Working on the other suggestions...
     
  7. usasma

    usasma Fantastic Member
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    If you're getting BSOD's and don't have any memory dumps it can be a number of things.
    We first suggest checking these settings: Set MiniDump

    After that, we check the pagefile settings.

    After that, we check the stuff here: BSOD Crash Dump Generation
    As you can tell, this is getting a bit deep and requires a whole different approach to troubleshooting.

    Long story short, I generally don't troubleshoot memory dumps after the first 2 paragraphs above - it's too time consuming and has no real history of success (most success' involve a wipe and reinstall of Windows - not a very professional solution).

    If we don't have memory dumps to go by, then we've gotta look at other things. The clues that we see aren't as specific, so the troubleshooting usually takes longer.
     
  8. THoey1963

    THoey1963 New Member

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    Hey John, been a while since I replied. I really didn't think this was a hardware issue as it seems that would have happened with any app, not just Firefox. So, I looked internal to FF and thought about add-ons. I have since removed all add-ons and have been using FF without any BSOD's for a week. I have been slowly adding in an add-on here and there so I could try to determine the one causing the error, but no issues so far. I'll respond again if I determine an issue.

    Thanks for your assistance. Wish you and yours a Happy New Year...
     

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