BSOD while printing in MS Office 2007

#1
New 8.1 install, Works fine except when printing in MS Office. I can print through other applications without crashing. The main cause seems to be BAD_POOL_CALLER , though I am not sure what to fix. Any thoughts?
 


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kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1205, 4000e, 8707b3c8}

Unable to load image \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
GetPointerFromAddress: unable to read from 8203a6f4
Unable to read MiSystemVaType memory at 8200a300
Probably caused by : SYMEVENT.SYS ( SYMEVENT+17259 )

Followup: MachineOwner
Hi,
the above dmp file is pointing to Norton AV as a possible culprit and is known to cause issues from time to time. Please uninstall using this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Just used Defender and Malwarebytes as these don't conflict and will pretty much catch anything Norton can:
http://www.malwarebytes.org/

BiosVersion = 1.1.4
BiosReleaseDate = 04/17/2009
You have a Bios update pending:
http://www.dell.com/support/drivers/us/en/19/product/vostro-420

atikmdag.sys Mon Jun 18 22:17:09 2012 GU driver, please update:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 8 - 64

Post any new dmp files.
 


#3
Thank you for the reply!

Unfortunately I cannot uninstall NAV (symantec endpoint protection), as the system is on a domain that pushes out this antivirus to all clients. Well, maybe I could temporarily uninstall just to see if it makes a difference. The domain controllers and SEP will eventually complain.

I will do the suggested BIOS and GPU updates and report back. Thanks again.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1205, 4000e, 8707b3c8}

Unable to load image \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
GetPointerFromAddress: unable to read from 8203a6f4
Unable to read MiSystemVaType memory at 8200a300
Probably caused by : SYMEVENT.SYS ( SYMEVENT+17259 )

Followup: MachineOwner
Hi,
the above dmp file is pointing to Norton AV as a possible culprit and is known to cause issues from time to time. Please uninstall using this removal tool:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
Just used Defender and Malwarebytes as these don't conflict and will pretty much catch anything Norton can:
http://www.malwarebytes.org/

BiosVersion = 1.1.4
BiosReleaseDate = 04/17/2009
You have a Bios update pending:
http://www.dell.com/support/drivers/us/en/19/product/vostro-420

atikmdag.sys Mon Jun 18 22:17:09 2012 GU driver, please update:
http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows 8 - 64

Post any new dmp files.
 


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