BSOD while printing in MS Office 2007

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by richardt, Jan 21, 2014.

  1. richardt

    richardt New Member

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    New 8.1 install, Works fine except when printing in MS Office. I can print through other applications without crashing. The main cause seems to be BAD_POOL_CALLER , though I am not sure what to fix. Any thoughts?
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 1205, 4000e, 8707b3c8}
    
    Unable to load image \??\C:\WINDOWS\system32\Drivers\SYMEVENT.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
    GetPointerFromAddress: unable to read from 8203a6f4
    Unable to read MiSystemVaType memory at 8200a300
    Probably caused by : SYMEVENT.SYS ( SYMEVENT+17259 )
    
    Followup: MachineOwner
    
    Hi,
    the above dmp file is pointing to Norton AV as a possible culprit and is known to cause issues from time to time. Please uninstall using this removal tool:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
    Just used Defender and Malwarebytes as these don't conflict and will pretty much catch anything Norton can:
    http://www.malwarebytes.org/

    BiosVersion = 1.1.4
    BiosReleaseDate = 04/17/2009
    You have a Bios update pending:
    http://www.dell.com/support/drivers/us/en/19/product/vostro-420

    atikmdag.sys Mon Jun 18 22:17:09 2012 GU driver, please update:
    http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064

    Post any new dmp files.
     
  3. richardt

    richardt New Member

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    Thank you for the reply!

    Unfortunately I cannot uninstall NAV (symantec endpoint protection), as the system is on a domain that pushes out this antivirus to all clients. Well, maybe I could temporarily uninstall just to see if it makes a difference. The domain controllers and SEP will eventually complain.

    I will do the suggested BIOS and GPU updates and report back. Thanks again.

     

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