Windows 10 BSOD windows 10

[K1ING]

I bought this windows 10 computer the first day it came out. Haven't had any problems with it until today.

I woke it from sleeping and it gave me the BSOD and said it had to restart. It showed me a code of
hiber_iastor.sys
I'm not a computer guy. I use it for emails and radio operations/programs. I read the info on how to post up and what to add to the post but when I tried to DL the W7F program my computer said the file was corrupted and had to restart. So no files to add on this post.

Anyone know anything about this hiber_iastor,sys thing. I do good to open email so system things I don't play with. Don't know the difference between bios and registery so now you know my experience.

Any help would be appreciated. BTW, My spelling sucks too. ha.

This is a Dell computer that came with windows 10 on it. It has 2TB of something and 12gb of something else. Memory and harddrive? Don't know one from the other or wich is which. I've used very little of its abilitys as far as each of these. No movies or odd programs downloaded to it. Onlt the stuff I've used on the last two other computers I've had in the past. Hope this helps.

 

[K1ING]

Ive had enough.
I took it back to bestbuy and they said they could fix it. I have the new disc with os comming so ill just wait and give that a try instead of them fixing it.

Thank you for all your help in this. I just cant take it any longer. Im afriad that maybe the hard drive is bad and thats why i cant get it to load the discs. Butcwe will see with the new one.

Youve been a lot of help and are a very knolagable person when it comes to these computers but its just beyond what i understand and im at the end of my string.

I will come back to this site in the future if i have any more issues as i have gotten great info and help here.

Best wishes

Jerry...

 

[kemical]

Hi Jerry,
to be honest this is probably the best idea although I am sorry we weren't able to help you find a solution. Please let us know of the eventual outcome as the information will be helpful for others.