Windows 7 Cannot get Windows update to work

geno368 · Sep 20, 2013

I am running a Gateway desktop with Windows 7 Premium 64bit. I have been trying to install sp1 but I keep getting errors (0x8007371b) I went to all the self help files and it wanted me to do an update of windows update. I also ran the microsoft fixit tool. Still nothing. I even went to the download center to get it. I also get error (80073712). I also ran the system readiness tool like they suggested. I always remember that live help for windows update was free so I was on the phone with a so called tech which was a waste of time. She then wanted to go into my system remotely for fee based help...My system is very clean and by the way I temp disabled my Avast while I tried to install the updates. What now?

Josephur · Sep 20, 2013

I also believe deleting the SoftwareDistribution folder will fix this as Saltgrass mentioned. "sfc /scannow" should stil be ran first however..

The proper procedure in doing so is as follows:

1) Stop "Windows Update" service
2) Stop "BITS" (Background Intelligent Transfer Service) service
3) Delete or rename the SoftwareDistribution folder found in your Windows folder
4) Restart the services we stopped earlier
5) Retry Windows Update

You may also be having issues with the cryptsvc,
1) Stop cryptsvc service
2) Navigate to Windows\system32 folder and renane catroot2 folder to catroot2.broken or something simular
3) Restart cryptsvc
4) Retry Windows Update

geno368 · Sep 29, 2013

Bigbearjedi, thanks for your replies. I think I replaced the hard drive in this gateway and the old drive was in my old acer.
I will run the memory and hard drive scans and report, but the system seems to be running fine.

BIGBEARJEDI · Sep 30, 2013

Sure thing, Geno! So you have Windows7 SP1 now running ok then?

If that's the case, very glad to hear that.

BBJ

Windows 7 Cannot get Windows update to work

geno368

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Josephur

geno368

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