Recently I've been unable to install or access certain programs. When I tried to open or install software I get a message that says "A referral was returned from the server" Specifically the problem occurs when trying to use Chrome browser. I am the only user of this computer and have admin. privileges, I'm using win 7 home prem. on a Dell Inspiron 19. The some thing happens when trying to install new software. I'm not very clear on what's happening, why some things work ok and others don't. Any help would be greatly appreciated.........thanks