Cannot install Windows Live Essentials 2012

Discussion in 'Windows 7 Help and Support' started by Kevin Lillard, Oct 24, 2014.

  1. Kevin Lillard

    Kevin Lillard New Member

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    Cannot install Windows Live Essentials 2012
    Here's the latest in a long series of unsolvable problems where Windows Essentials 2012 can not be installed.

    I've asked this same question on other forums only to have it insulted, ignored or used to guide me to spam.
    The repeated error message - error 0x80040609 - source WLX suite

    Installation stops when installing Messenger. There are no previous Messenger installations on the computer.

    The computer is running 64 bit Windows 7 . Windows was freshly installed on the computer a few months ago with no problem.

    To save the time of asking me to take steps that will not work:

    Windows firewall is turned on.

    I've downloaded and tried running the offline standalone installer.

    I'm running current DirectX.

    All Windows Live directories and files have been removed. Uninstall advice does not work because the programs were never installed in the first place

    I've downloaded the installation fail fixit and run it.

    I've run Windows update.

    I've found and zipped the installation log file but so far there's no place to send it.

    There are no viruses or malware

    Windows Media Player already is installed.

    I've run msiexec /unreg
    msiexec /regserver

    The Windows Installer service is running.

    Here are two other alleged solutions that did not work.

    Ran MSCONFIG and set it for only start up services. Then ran the Windows Live full offline installer and got the identical error failure.

    Ran CCleaner twice. Then ran the Windows Live full offline installer and got the identical error failure.

    I started Revo Uninstaller. Windows Essentials 2012 does not exist in the add/remove programs list.
    I checked Control Panel. Windows Essentials 2012 does not exist in the add/remove programs list.

    I've used Regedit to remove all reference to Windows Live. Then ran the Windows Live full offline installer and got the identical error failure.

    So no one has to ask: I've run sfc/scannow. it found no problems


    I'm asking here because other attempts to get help have been rejected..

    On Seven Forums one person replied "What`s in Windows Live Essentials that you need ?"
    Another person replied "Did you remember to put in the space between sfc and the / as required?" Yes I did.

    Then on Microsoft Community I got an e-mail reply from a "kevinlavy." It said "Sorry to read about the issue. Please contact MS Helpline @ +1~800~713~8022Toll Free."However, the number does not connect to Microsoft.

    So I've done what you're supposed to, asked for help with a long list of details and information, and what I've learned is that no one wants to be botheredt o help.
     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    Do you have the Netframework 3.5 installed?
     
  3. Kevin Lillard

    Kevin Lillard New Member

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    Yes I do have net framework installed. I double checked in "turn Windows features on and off" and it's enabled. It's in a directory at C:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1

    Still no solutions. The more information I post the less good it does.
     
  4. davidhk129

    davidhk129 Senior Member

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    On the list of steps you had taken, I don't see disk check being performed.
    Did you do that ...... chkdsk /r/f ?
    If you have not, give it a try.......
    1. First here is the tutorial compiled by an extremely respected expert:
    http://www.sevenforums.com/tutorials/433-disk-check.html

    2. However, I would rather do it this way. A whole lot less complicated.

    Start button > in the search box, type cmd > look to top left, right click at cmd.exe > click Run As Administrator > press Enter key.
    You will now see a black and white screen. That is your elevated cmd window.
    At the flashing prompt, copy/paste this ....... chkdsk /f/r
    It is best if you copy/paste that above command line to avoid typo. There is a space between "chkdsk" and "/".
    press Enter key.
    The window will say something like...( I'm paraphrasing).... can't do it now, but will do it at restart. Do you want to do so, y/n.
    Type " y " as in yes > press Enter.
    Exit cmd window.

    Restart your computer.
    After that, the system will take over and begin doing disk check.
    It will take a long while. Be patient and wait.

    After that is done, try installing Windows Essentials again.

    If that still fails, you will need to post the Disk Check log for the experts to go over.
    I can show you how to get the log, but I am not qualified to inspect the log.
     
  5. Kevin Lillard

    Kevin Lillard New Member

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    Sorry but it's getting worse.

    After I adjusted temporary directory permissions, The installer demands that I first install Microsoft .NET framework 3.0. That's correct 3.0. I've tried that and get an error message that 3.0 can not run on Vista. Well, as already mentioned, I'm running Windows 7 64 bit. So every step I take makes things worse and drags me further away from a solution.
     
  6. davidhk129

    davidhk129 Senior Member

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    No disrespect is intended.
    I need you to confirm your operating system.
    Please open computer > click Start button > click Computer > at the toolbar, click System Properties > under Windows Edition heading, what does it say ?
    Windows 7 or Windows Vista ?
     
  7. bassfisher6522

    bassfisher6522 Essential Member

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  8. davidhk129

    davidhk129 Senior Member

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    I was asking you to do a disk check.
    If you prefer to use suggestions that came from another forum, then, there is nothing I can do to assist you.

    For your information :
    Windows Vista has net framework 3.0 included in the operating system. No need to install it manually.
    Windows 7 has net framework 3.5 included in the operating system. Don't need 3.0.

    If somehow you were asked to install net framework 3.0, there is something very wrong with your computer.
     
  9. Kevin Lillard

    Kevin Lillard New Member

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    I already noted that in the very first message. "The computer is running 64 bit Windows 7 . Windows was freshly installed on the computer a few months ago with no problem."
     
  10. Kevin Lillard

    Kevin Lillard New Member

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    The log showed absolutely no problems.



    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI106139W0E.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    1319680 file records processed. File verification completed.
    3548 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    1455626 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    1319680 file SDs/SIDs processed. Cleaning up 2241 unused index entries from index $SII of file 0x9.
    Cleaning up 2241 unused index entries from index $SDH of file 0x9.
    Cleaning up 2241 unused security descriptors.
    Security descriptor verification completed.
    67974 data files processed. CHKDSK is verifying Usn Journal...
    36178696 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    1319664 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    21172117 free clusters processed. Free space verification is complete.
    Windows has checked the file system and found no problems.

    609199103 KB total disk space.
    522532120 KB in 1094622 files.
    532684 KB in 67975 indexes.
    8 KB in bad sectors.
    1445823 KB in use by the system.
    65536 KB occupied by the log file.
    84688468 KB available on disk.

    4096 bytes in each allocation unit.
    152299775 total allocation units on disk.
    21172117 allocation units available on disk.

    Internal Info:
    00 23 14 00 70 bd 11 00 91 13 20 00 00 00 00 00 .#..p..... .....
    9d 30 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .0..,...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    Still no solutions. The more information I post the less good it does.
     
  11. davidhk129

    davidhk129 Senior Member

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    Thank you.
    I am aware that you specified that in your original post.
    However, your 3rd post with an error message " ..... 3.0 can not run on Vista." prompted me to ask the question.
     
  12. Kevin Lillard

    Kevin Lillard New Member

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    Restating the situation with the addition of more reccomended steps that did not work.

    The repeated error message - error 0x80040609 - source WLX suite

    Installation stops when installing Messenger. There are no previous Messenger installations on the computer.

    The computer is running 64 bit Windows 7 . Windows was freshly installed on the computer a few months ago with no problem.

    Experts love asking for more details. Here they are, and maybe they willsave the time of asking me to take steps that will not work:

    Windows firewall is turned on.

    I've downloaded and tried running the offline standalone installer.

    I'm running current DirectX.

    All Windows Live directories and files have been removed. Uninstall advice does not work because the programs were never installed in the first place

    I've downloaded the installation fail fixit and run it.

    I've run Windows update.

    I've found and zipped the installation log file but so far there's no place to send it.

    There are no viruses or malware

    Windows Media Player already is installed.

    I've run msiexec /unreg
    msiexec /regserver

    I've run regsvr32 d33dx 10_42.dll

    The Windows Installer service is running.

    Here are two other alleged solutions that did not work.

    Ran MSCONFIG and set it for only start up services. Then ran the Windows Live full offline installer and got the identical error failure.

    Ran CCleaner twice. Then ran the Windows Live full offline installer and got the identical error failure.

    I started Revo Uninstaller. Windows Essentials 2012 does not exist in the add/remove programs list.
    I checked Control Panel. Windows Essentials 2012 does not exist in the add/remove programs list.

    I've used Regedit to remove all reference to Windows Live. Then ran the Windows Live full offline installer and got the identical error failure.

    So no one has to ask: I've run sfc/scannow. it found no problems.

    Creating a new user account did not work.

    The programs could not be instaslled in safe mode.

    Reinstalled Direct X.

    Later got an error 0x80040705 3dx10_442


    Took full control of c:\program data/microsoft/identity crl

    Edited the registry and removed all references to messenger and Windows live

    Reran wlarp.exe, which said a previous installation of Windows Essentials needed to be uninsttalled. Clicked yes, and then a box with a green bar briefly and then disappered. Again, all Windows live folders have been deleted and references to messenger and Windows Live removed from the registery.

    I do have net framework3.5 installed. I double checked in "turn Windows features on and off" and it's enabled. It's in a directory at C:\Windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1

    I ran chkdsk /r/f
    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI106139W0E.
    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    1319680 file records processed. File verification completed.
    3548 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    1455626 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    1319680 file SDs/SIDs processed. Cleaning up 2241 unused index entries from index $SII of file 0x9.
    Cleaning up 2241 unused index entries from index $SDH of file 0x9.
    Cleaning up 2241 unused security descriptors.
    Security descriptor verification completed.
    67974 data files processed. CHKDSK is verifying Usn Journal...
    36178696 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    1319664 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    21172117 free clusters processed. Free space verification is complete.
    Windows has checked the file system and found no problems.

    609199103 KB total disk space.
    522532120 KB in 1094622 files.
    532684 KB in 67975 indexes.
    8 KB in bad sectors.
    1445823 KB in use by the system.
    65536 KB occupied by the log file.
    84688468 KB available on disk.

    4096 bytes in each allocation unit.
    152299775 total allocation units on disk.
    21172117 allocation units available on disk.

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is TI106139W0E.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    1319680 file records processed. File verification completed.
    3548 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    1455626 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    1319680 file SDs/SIDs processed. Cleaning up 2241 unused index entries from index $SII of file 0x9.
    Cleaning up 2241 unused index entries from index $SDH of file 0x9.
    Cleaning up 2241 unused security descriptors.
    Security descriptor verification completed.
    67974 data files processed. CHKDSK is verifying Usn Journal...
    36178696 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    1319664 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    21172117 free clusters processed. Free space verification is complete.
    Windows has checked the file system and found no problems.

    609199103 KB total disk space.
    522532120 KB in 1094622 files.
    532684 KB in 67975 indexes.
    8 KB in bad sectors.
    1445823 KB in use by the system.
    65536 KB occupied by the log file.
    84688468 KB available on disk.

    4096 bytes in each allocation unit.
    152299775 total allocation units on disk.
    21172117 allocation units available on disk.
     
  13. davidhk129

    davidhk129 Senior Member

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    If you don't mind, give this a try.......
    Create another admin account > logon to it > install Windows Essentials 2012.
    If install is successful in new admin account, then your other admin account is corrupted.
    If you still cannot install Windows Essentials 2012 in a new admin account, then I am out of ideas.
     
  14. Kevin Lillard

    Kevin Lillard New Member

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    Already done and failed.

    Remember the earlier mention of "Creating a new user account did not work?"

    That was an adminstrator account, created by a Microsoft support tech during a remote control session. After he tried that he went through several other options, all which had previously failed.

    So I've what you're supposed to do in a case such as this. I've researched online for solutions and posted extensive information on the problem. However, the only responses I've gotten already failed. It looks as if the problem is not with my computer but with the Windows software, which no one seems to understand.
     
  15. wilhelm1

    wilhelm1 Well-Known Member

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    You guys are way ahead of me in knowing what is going on with a computer, like miles ahead. Just a little side note
    I just deleted Windows Live Essentials 2012 from my computer, I do not like it. Thought it would be nice to have all
    my email accounts on one screen but it is to busy and not enough information to be useful to me.
     
  16. Kevin Lillard

    Kevin Lillard New Member

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    Wilhelm1, the frustrating part of this situation is that no one "knows what is going on." If anyone knew, there would be no reason to post a long list of alleged solutions that did not work.
     
  17. wilhelm1

    wilhelm1 Well-Known Member

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    I hear you. Looks like when I deleted Windows Live Essentials 2012, it took my Adobe Reader out. Now I can't look at the
    Dow Jones Ind. Averages the way I am used to doing and I can't seem to download and install Adobe Player either. What
    a mess I am into, sorry I can't help you any. The more I play with this laptop, the more I am convinced it is possessed and best thing I can do is dump it and get a new one to mess up. LOL Knock on Wood, I have not had a minutes trouble with my desktop.
     

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