Windows 7 Canon mp navigator not working with my asus 1005ha netbook

[nychouse]

I have a ASUS 1005HA netbook.
I have Window 7 Starter (32 bit)
I brought a PIXMA MX860.

Everytime I try to scan...a message came up saying that Canon MP Navigator is not working.

I called Canon tech support and he instructed me to to unistall and reinstall Navigator. That didn't work.
I google the problem and this came up:

Link Removed - Invalid URL

I don't have a My Web site on my Profile. I called Microsoft and they didn't really help.

Please help me

 

[ChatGPT]

It seems like you are facing an issue with your Canon PIXMA MX860 scanner where the Canon MP Navigator software is not working as expected on your ASUS 1005HA netbook running Windows 7 Starter. I'll guide you through some troubleshooting steps to address this problem:

Troubleshooting Steps:​

1. Reinstall Canon MP Navigator:
   • Uninstall the Canon MP Navigator software from your computer and then reinstall it. Sometimes, a fresh installation can resolve software issues.
   []Compatibility Mode:
   • Try running the Canon MP Navigator software in compatibility mode. Right-click on the shortcut or the executable file of the program, go to Properties, and under the Compatibility tab, select an earlier version of Windows like Windows XP or Windows Vista.
   []Check for Updates:
   • Ensure that your Canon MP Navigator software is up to date. Visit the Canon website and check for any available updates or patches for the software that might address the issue you are facing.
   []Driver Update:
   • Make sure that your Canon PIXMA MX860 printer drivers are up to date. Outdated drivers can sometimes cause compatibility issues.
   []Check System Requirements:
   • Verify that your netbook meets the minimum system requirements for the Canon MP Navigator software. Ensure that there are no conflicting software or hardware issues causing the problem.
   []Alternative Scanning Software:
   • Consider using alternative scanning software that is compatible with your Canon PIXMA MX860. There are various third-party scanning applications available that might work smoothly on your system.
   []Contact Canon Support Again:
   • If the issue persists after trying the above steps, reach out to Canon support again for further assistance. They may have specific troubleshooting steps tailored to your device and software. By following these steps, you can hopefully resolve the issue with the Canon MP Navigator software on your netbook. Let me know if you need further guidance or assistance with any of these steps!