Ok, well, so far so good, I guess & you're welcome BUT...
Where shall I start? Did they give you the M/B (Drivers) disc?? All the M/B drivers are not installed, #1. Either they come from that disc OR one goes to the M/B's website & gets them from there.
2nd, not sure if I should already know whether your connection is wired or wireless but, no matter... once the Ethernet driver is in, the concern is w/ Network Adapters; + there will list the wired & wireless adapters. That's where attention would go, if, still, no connection and all the M/B drivers are installed.
Point is, if, they were Dev Mgr, of course, wouldn't look like that.
Has it been like this ever since you retrieved it? If so, that's crap! This stuff should be fully addressed, thing ready to use by the time it was put back in your hands! Bloody hell, you make sure everything is copasetic BEFORE you give it to the customer, geeesh. Please excuse my editorializing.
Maybe they feel they have too many customers...decided to drive a few away. I don't want to lose any...funny, that, eh?
Cheers,
Drew