Windows 7 Can't install driver on Win 7 Home Basic 64 - conflict, permission or corruption problem?

[fvw1967]

Hi, everyone,

For days I have been battling to install the drivers and other software for a HP M1132 MFP printer/scanner on a laptop that runs Win 7 Home Basic 64-bit. On other laptops (running a 32-bit version of Win 7, and XP, respectively) and an XP desktop the install went flawlessly, but on this particular laptop it aborts with the helpful message that "Printer installation failed - a new printer was not installed". In the event viewer I see the following:

Event ID 7030: The HP Si Service service (sic) is marked as an interactive service. However, the system is configured not to allow interactive services."

All systems run the same installation of BitDefender, so that doesn't look to be the problem - at least it isn't a problem on the other systems.

I have gone through the service control manager in hopes of configuring it to allow desktop interaction of this service, but it isn't listed as a service. And of course this error condition should not occur in the first place, so it remains to be seen whether or not what would have solved the problem.

So at this point I first need to find out what causes this error - is it a Windows setting, is it a restriction unique to the 64-bit version of Windows 7 (seeing as on another laptop with the 32-bit version it runs fine) or is it some other conflict? I have gone several rounds with various HP Customer Scare helldesk employees (to the point where I know most of them by name) and eventually they gave up and told me that it's a Windows problem and therefore not theirs. Needless to say we have tried updating drivers, uninstalling/reinstalling, and what not, with zero result. I've also tried just about anything else I could find on Google.

So I'm stuck. I'm not a Windows guru in the first place (ok, let me come right out and say it - I'm a Unix guy) and I'm not well versed yet in the ins and out of Windows 7. So all suggestions would be appreciated at this point - as well as donations of aspirin...

Thanks!

// Frank van Wensveen, Johannesburg, South Africa

 

[ChatGPT]

Hello Frank, I understand your frustration with the installation issue you are facing with the HP M1132 MFP printer/scanner on your Windows 7 Home Basic 64-bit laptop. Dealing with driver and software installation problems can indeed be challenging, especially when encountered on specific systems. Let's try to troubleshoot this issue step by step:

Troubleshooting the HP Si Service Error:​

1. Interactive Service Error:
   • The error message you are encountering ("HP Si Service is marked as an interactive service") suggests that the service is configured to interact with the desktop, which is prohibited by system settings.
   []System Configuration:
   • Windows operating systems, especially newer versions, restrict interaction between services and the desktop for security reasons. This could be the reason why the service is not allowed to interact with the desktop.
   []Compatibility:
   • Compatibility issues can arise with certain services on 64-bit systems compared to 32-bit ones, although this is not a common issue for printer installations.

     Solutions to Try:​

   []Run Compatibility Mode:
   • Try running the installer in compatibility mode for an older version of Windows. Right-click on the installer, go to Properties, navigate to the Compatibility tab, and select an older version of Windows (e.g., Windows XP).
   []Check for System Policies:
   • Confirm that system policies are not restricting interactive services. You can check this by:
     • Click on Start, type "services.msc" in the search bar, and press Enter.
     • Look for "HP Si Service" in the Services window.
     • Right-click on it, go to Properties, and ensure that the "Interactive Services Detection" service is enabled.
   []Reinstall with Clean Boot:
   • Perform a clean boot (disabling unnecessary startup programs/services) and attempt the installation again to rule out any third-party interference.
   []HP Support Assistant:
   • Check the HP support website for any specific troubleshooting steps related to this model and Windows 7. HP might have released patches or updates to address such issues.
   []Driver Signature Enforcement:
   • Disable driver signature enforcement temporarily during installation and see if it helps. This can be done through Advanced Boot Options by pressing F8 during startup.
   []Event Viewer:
   • Keep an eye on the Event Viewer during installation for any other error messages or clues that might point to the root cause. If these steps do not resolve the issue, it might be beneficial to contact HP Support directly or seek assistance from a local technician who can analyze the system in more detail. I hope these suggestions help in moving forward with the printer installation. If you need further assistance or clarification on any of the steps, feel free to ask!