I'm planning on getting windows 10, but, I'm not able to get the free version until I install windows 8.1. But, the problem is that I'm not able to get it, ever since my laptop crashed and I had to re-install windows. After the re-install, I've downloaded windows 8.1, but after the computer restarts, I only get the blue screen, then the menu for boot setup etc. If I exit, I get a message saying windows wasn't able to update to 8.1, and that it has gone back to the previous version. Anyone know how I can fix this?