Windows 10 Can't post pictures

[sargan]

This initially may sound like Facebook or Firefox issue - but it isn't, on W10 I access Facebook via Firefox

For past couple of week I have been unable to attach any pictures to Facebook .... using normal method of clicking on camera icon (photo/video) on the FB status update. I use (Firefox v48.02)
Also as an obvious a test tried MS Edge - same fault

I get a moving bar that looks like upload is in progress then after a few minutes it just fails and goes back to the post ... occasionally it gives the word 'Error' and a blank pic with an 'x' but not every time.
On a few occasions it loads what looks like a beige thumbnail ... but 'post' button never goes active.

If I add the same picture to FB via my phone it works fine, so proves account & the pictures are OK. So must be PC config related.

The only help from FB help pages is to make sure no old versions of Flash installed, and version is current.
Also deleted history & cache.

Additional point may help ... on help pages for FB it say to use option on main page to 'report a problem' when I try that I again get the moving bar and failure to complete ... so can't even report the problem. (did report from phone but response seems to be, thanks but we may never reply)

Tested again today form 2 other device a PC and Laptop .... both W10 and both work.


So pointing very much to be a file handling issue on my PC ............... can anybody help?

 

[BIGBEARJEDI]

Hey, that's Great you got it fixed! Microsoft Tech did what's now called a Windows Reset, this used to be called an "in-place upgrade" in earlier versions of windows. Actually, my link in POST #7, actually covered this method of repair, after the completion of the hardware testing and clicked through to the embedded link I posted here: Sound Problems. Item #3 on my list of software solutions was listed in Bold for Items #1 (in-place upgrade), and Item #2, Windows Reset. Either of these items would do what the Microsoft Tech did for you, but it's a long article as you noticed *6-8 pages*, so it's no wonder you may have missed it.

The key points I was trying to make for you was that we conclusively proved the problem was within your 1 broken computer as your other devices worked with you FB account. The other point was to make sure you properly tested your SSD drive, as in some cases, it's due to a failing or failed SSD drive, not just Windows corruption as it appeared to be in this case. However, if you HADN'T done the Hardware testing and had the Microsoft Tech apply the same solution (or you applied it from my linked troubleshooting article), that problem could have reappeared, and there is nothing worse than a problem you seem to have corrected, only to have it reappear a day or a week later! That's why I was trying to get you to do a thorough job of testing your hardware. I hope I didn't bust your chops on that too much. Sorry if I did.

Take care,
<<<BBJ>>>

 

[sargan]

Hey, that's Great you got it fixed! Microsoft Tech did what's now called a Windows Reset, this used to be called an "in-place upgrade" in earlier versions of windows. ..

Take care,
<<<BBJ>>>

They did try an in-place upgrade first. It didn't work.
Then they did a full reset ... that worked.