Windows 8 Click and drag fault.

[Aimee]

Hello everyone! ♥

I'm facing an incredibly frustrating problem with my laptop. First of all I would like to say that the laptop has been exchanged once for an identical one, and the same problem occurs on the new one. Also a full system recovery does not fix the problem.

The problem is either the mouse buttons or the touchpad; but not all the time, it only happens when I'm clicking and dragging something, ie: scrolling down Google Chrome, changing the size of a window or changing the border size on Microsoft Word.

I really don't know how to describe this, but I'll do my best while trying not to ramble.

Usually when you click and drag something, the process goes:
'click the mouse button, drag the cursor, release the mouse button, done'
Well, mine goes:
'click the mouse button, drag the cursor, release the mouse button, the laptop doesn't register that I've released the mouse button, and whatever I was dragging goes mental on the screen wherever I move my cursor to; and won't let me do anything else.'

When it does this, it's a case of waiting for it to stop. I can't click anything, pressing escape does nothing, only the right click works, not the left. Usually within a minute it's stopped, but sometimes a few seconds later it does it again. It occurs randomly, and only when I'm clicking and dragging something/anything.

I'm getting so tired of this, it's very stressful, can anyone help me please?

Laptop: Acer Aspire E1-572
System: Windows 8.1
Device manager: HID-compliant mouse (updated to latest)
Synaptics PS/2 Port TouchPad (updated to latest)

Screenshots of current mouse settings (if it helps!):
1 - Link Removed
2 - Link Removed
2 - Link Removed

Thanks in advance ♥

If you're viewing this thread and have the same problem, here is my solution progress. Hope it helps:
Updated drivers (including BIOS) to latest versions Link Removed - didn't work.
Changed some scrolling settings Link Removed - didn't work
Did this: Link Removed - didn't work.
Intel updates: Link Removed - didn't work.
Turned down the setting for Smart Sense - Link Removed - didn't work.
Completely uninstalled all Synaptics software and redownloaded an older version from Acer's website - WORKED!

Issue resolved - thanks everyone who commented, special thanks to Kemical for your persistent help and support here.

 

[kemical]

Er.............

 

[Aimee]

Driver update utility results: Link Removed

 

[kemical]

As I mentioned previously Aimee you need to use the updates from your website support page only. I thought you had already tried the drivers and Bios so went on to other solutions. To be honest this is really your first port of call in trying to fix the laptop. Usually updating the bios is only dodgy if you get the incorrect file or the machine is turned off during the flashing process. Obviously at the end of the day it's up to you..

 

[Aimee]

I've done it, it's still doing it, but thanks.

 

[Aimee]

A brand new laptop shouldn't need 'fixing' anyway, it's so irritating.

 

[kemical]

I've done it, it's still doing it, but thanks.

Damn..... Did you apply all the drivers Aimee or did you just flash the bios?

A brand new laptop shouldn't need 'fixing' anyway, it's so irritating.

Exactly.... Like I said above, give Acer support a call.. Is there anyway you can use a phone other than your cell? Simply because you might on hold a long time.

 

[Aimee]

I tried using Skype but it drained all my credit before they answered lol.

I've re-downloaded the BIOS ones, going to install them again just to make sure it's been done properly because honestly, I haven't repaired a computer since windows 7 came out lol, so I'm a bit rusty.

As for your BIOS question, I have no idea

 

[Aimee]

It's still doing it Eurghhh.

 

[kemical]

Flash the Bios basically means update the bios. Did you you try that already?

 

[Aimee]

I did yeah.

 

[Aimee]

Still doing it This is driving me insane.

 

[kemical]

The only other thing I can think of trying is unplugging from the mains, removing the laptop battery for 30mins and leave the system powered down. Other than that you'll have to take it back I guess.

Or

You could always try the Acer user forum?
Link Removed

 

[Aimee]

Yeah... It's not looking good is it?
On the phone to tech support 'again'

 

[kemical]

Good luck!