Computer crashes into blue screen after playing CS GO.. wtf?!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Mackan, Apr 1, 2015.

  1. Mackan

    Mackan New Member

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    It freezes and then crashes. First i thought it might been the temp on the GPU cuz it was up at 80 C but did a stress test with both aida64 extreme and FurMark and had it on for 20min. The temp went up to 90C but it didnt crash.

    I went into safe mode and uninstalled the drivers and then reinstalled the latest again.

    Same problem...

    Does anyone have a clue what it can be?


    Radeon Sapphire RX9 280x
    Intel Core i5 4670K
    16GB ram
    ASrock Z87 Extreme
    Cooler Master Elite 430
    Win7 64bit
    SSD 120GB + 1TB external

    [​IMG] [​IMG]
     
  2. kemical

    kemical Windows Forum Admin
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    Hi Mackan,
    In order to help you we need to read the dump file created when your machine blue screened. The Dump files are found in a folder marked Minidump. This folder can be found in the main Windows folder. If you can't find it or no dump files are present then you probably need to change settings so they get created:
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be (systemroot usually is your C drive)
    found later.
    Click and apply to exit the dialogs.

    Make sure your pagefile is at least 200mb otherwise dump files can't be created.

    As soon as you have some use the app in the link below and post the results.
    http://windowsforum.com/threads/how-to-ask-for-help-with-a-bsod-problem.38837/

    By the way, modern gpu's can handle 80c no problem at all. It's only when you start breaking 100c that you need to worry. Try checking your gpu with this app which checks the memory:
    http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en

    Have you checked what your CPU temps are like?
     
  3. Mackan

    Mackan New Member

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    ok here is the .dmp file
     

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  4. Mackan

    Mackan New Member

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  5. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80226924e0, fffff88004756848, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b848 )
    
    Followup: MachineOwner
    
    Hi,
    the above Bugcheck means your gpu driver didn't respond within an allotted amount of time when reset. Usually it's a driver issue although many things can cause a TDR here are just a few:
    Incorrectly configured, old, or corrupted device drivers. (very common)
    Corruption in Windows registry from a recent software change (install or uninstall).
    Virus or malware infection that has corrupted Windows system files or Windows Operating System-related program files.
    Driver conflict after installing new hardware.
    Damaged or removed system files after you’ve installed software or drivers related to Windows Operating System.
    Error 0x116 blue screen caused by a damaged hard disk.
    VIDEO_TDR_ERROR STOP error due to memory (RAM) corruption.

    If your overclocking at all please return to default values until source of bsod is found.

    I see your running the last Whql driver AMD released, have you tried installing the latest Beta?
    http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064

    This app will check the memory on the card itself:
    http://mikelab.kiev.ua/index_en.php?page=PROGRAMS/vmt_en

    You do have a list of 'likely suspects' in your drivers:

    avgtpx64.sys Thu Aug 29 08:25:58 2013: Driver for AVG Secure Search. AVG is known on occasion to cause the odd issue. If the bsod continues consider removing.

    AsrAppCharger.sys Tue May 10 09:28:46 2011: ASRock App Charger can be a Likely BSOD cause, again if the bsod continues consider removing.

    dtsoftbus01.sys Thu Jun 20 08:22:51 2013: Daemon Tools driver Possible BSOD issues in Win7. As above.

    See if the Intel driver update utility has anything for you:
    http://www.intel.com/p/en_US/support/detect

    See how you go after the above. If you still get a bsod we'll test further. Oh and do send any new dump files in.
     
  6. Mackan

    Mackan New Member

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    firstly, thank you very much for your time to help me out.

    I havent clocked my GPU, i clocked my CPU and RAM a little but i restored it to defult to check if that was the problem and it wasnt.
    I did the test from mikelab [2015-04-01 08:37:59] Pass completed (0 errors found). So we can exclude that i think.
    I tried to install the intel drive update but it didnt detect anything neither if i have anything or need to update. Is it for CPU?
    According to my systems i already have the latest GPU driver cuz i dont get anything when trying to update. Which one of the two are u refering to?

    Untitled.




    When i think about it i recently installed regclean pro and cleaned it from about 400-500 entries. Maybe that can be the problem? how do i undo this?

    And when i make changes how do i check if its alright? Do i have to start play CS for an hour untill it crashes :D?
     
    #6 Mackan, Apr 1, 2015
    Last edited: Apr 1, 2015
  7. kemical

    kemical Windows Forum Admin
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    Hi Mackan,
    if you notice above one of the causes for that Bugcheck can be a corrupt registry or changes made to the registry. To be honest with Windows you don't really need to use a reg cleaner. The registry is best left well alone unless you specifically know what your doing.
    What you could try is a System restore to a time before you performed the registry clean or if you don't have any system restore points try running the sfc.
    The SFC is system file scanner and to run it you'll need to find command prompt, right click on it and run as admin. Type:
    sfc /scannow
    Press enter and await results.

    The driver I'm reffering to in this link is the beta driver or the one dated 2015:
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

    If you decide to give it a try then use this application to remove your other gpu driver first (it will also remove any old bits of driver left hanging around from previous driver installs)
    http://www.wagnardmobile.com/DDU/
     
  8. Mackan

    Mackan New Member

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    No system restore time before that...
    I already have the latest 15.3 Beta as u can see here:
    Untitled.
    did a SFC-scan and got this:
    Untitled2.
     
  9. kemical

    kemical Windows Forum Admin
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    Any chance you could upload the sfc log? I see it's repaired some files so wanted to see what.

    I went back and just checked on the date of the gpu driver displayed in the driver stack on the dump file:

    atikmdag.sys Fri Nov 21 02:30:27 2014.

    This is the older driver and not the beta. Also there two entries for exactly the same driver which is odd. I'm not saying you didn't install the beta but that earlier versions seem to be still on the pc. Try using this application to thoroughly clean your system of third party display drivers. All that needs to be left behind are the drivers that comes with windows and using this app will do that:
    http://www.wagnardmobile.com/DDU/ddudownload.htm (you'll need to boot into safe mode to use this app correctly)

    Once cleaned install the drivers of your choice.
     
  10. Mackan

    Mackan New Member

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    ok, i did that and installed the latest beta 15.3

    how do i upload the file cuz it doesnt work to upload a file on this site?
     
  11. jcgriff2

    jcgriff2 Honorable Member
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    kemical likes this.
  12. kemical

    kemical Windows Forum Admin
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    I just tested the 'Upload file' button (located bottom right) and it's working. Try zipping the log if it's still giving you hassle. It does look like the file hasn't uploaded at first because it doesn't appear in your post until you click post reply.
     
  13. Mackan

    Mackan New Member

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    Didnt know that before i bought ATI.. Anyway, i see that its the catalyst that might be the problem. Would the computer work if i inly had the driver installed and not the catalyst?
     
  14. Mackan

    Mackan New Member

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    The following error occurred
    The uploaded file does not have an allowed extension.

    CBS.log
     
  15. Mackan

    Mackan New Member

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  16. kemical

    kemical Windows Forum Admin
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    You can install the driver alone without Catalyst centre but that wouldn't change how the above looks or appears in the driver stack..

    The CBS logs had many inputs about the registry and personally I would consider at some point in the future of re-installing the os or even a reset. To be honest though I think your bsod stemmed more from the multiple copies of AMD drivers that were installed.
     
    jcgriff2 likes this.
  17. Mackan

    Mackan New Member

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    okey, so ive uninstalled all drivers with your program that u gave me. and only installed the Beta 15.3, today i had a crash when i played:(
     

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  18. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80144e8010, fffff88004744970, 0, 2}
    
    Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+b970 )
    
    Followup: MachineOwner
    
    Hi,
    same again TDR error.

    Can you post the make and model of your PSU please.

    The GPU driver again appears twice in the dump file which isn't normal.
    atikmdag.sys Fri Mar 20 02:55:48 2015 (550B8C34)
    atikmpag.sys Fri Mar 20 01:43:50 2015 (550B7B56)

    How are you installing the driver? Do you just click the start up exe and leave it to it or do you have another process you use?

    I also asked in post #2 if you had checked your CPU and system temperatures when gaming. Try playing the game that crashes and checking your temps with this:
    http://www.hwinfo.com/

    While we are at it and just so we can rule them out please run a chkdsk: Also is your SSD fully updated firmware wise and are you running on AHCI mode?
    http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
    Make sure which ever way you use that sectors are searched for and repaired.

    Check your RAM:
    Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
    http://www.memtest.org/

    To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
    Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
    Run the test for at least 12hrs if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.
     
  19. Mackan

    Mackan New Member

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    Power Supply: Corsair CX 600W 80+ Bronze

    First i use your program that reboots my computer into safe mode and clean it from the drivers. Then i just start the .exe file and press next until its installed.

    I will check CPU temp, ram and SSD disk. I did an tried to update to latest driver but it said it already has it.
     
  20. Mackan

    Mackan New Member

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    Just did the chkdsk, anyway to check the reports?

    also one thing i notice.
    When i go to their website and download:
    http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
    Catalyst Software Suite 288 MB Omega (14.12)
    the file read: amd-catalyst-omega-14.12-with-dotnet45-win7-64bit

    But when i go through autodetect it download this for me:
    amd-catalyst-omega-14.12-without-dotnet45-win7-64bit
    240mb

    And then we also have the
    Latest Beta Driver 291 MB 15.3 Beta 3/19/2015



    Which one should i use?
     

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