I clicked on the download link in my e-mail to download the manager to get windows 7 and when i did this i got an error message telling me unable to connect to the download site, please try again later. so i closed internet explorer and tried again in firefox, and go the error message Sorry, Too many download attempts: 16. You were allowed to download only 10 times. If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com. I have only tried to download it 4 times, and it will not let me. Does anyone have a solution to this? I have been waiting for 45 minutes for a response from digital rivers customer support.