Digital river download link not working

Discussion in 'Windows 7 Help and Support' started by Woodsonpd, Oct 22, 2009.

  1. Woodsonpd

    Woodsonpd New Member

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    I clicked on the download link in my e-mail to download the manager to get windows 7 and when i did this i got an error message telling me unable to connect to the download site, please try again later. so i closed internet explorer and tried again in firefox, and go the error message
    Sorry,

    Too many download attempts: 16. You were allowed to download only 10 times.

    If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.

    I have only tried to download it 4 times, and it will not let me. Does anyone have a solution to this? I have been waiting for 45 minutes for a response from digital rivers customer support.
     
  2. anthp

    anthp Honorable Member

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    Exactly the same here Digital River is the worst internet experiance ever crap the first time i clicked on the link it replyed i had downloded too mainy times and I stupidly paid extra for extended downloads I have read on another forum this alowes unlimeted downloads for 2 years I am so anoyed at getting this treatment I can hardly type look at other forums this compainy has an awful reputation dont use it I will never again I also orderd a backup disk should come in 3 to 4 weeks !!! I would love a telephone number so I could speak to someone

    anthonyplace@gmail.com
     
  3. andy928

    andy928 New Member

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    I am having exactly the same problem. I attempted the download just after midnight when the email with the download link and activation key first came through. I instantly received the error - "too many download attempts".

    I have also purchased the extended download service which makes the situation so much more frustrating. I have sent 2 emails to Digital River and spent an hour on the phone to Microsoft this morning.

    Microsoft have told me that they can't do much about the situation as it is a problem with Digital River. However, they have referred my case to the management team who will call me back sometime this afternoon.

    At least I am not alone in this problem, and hopefully it is an issue which they are trying to fix.
     
  4. Woodsonpd

    Woodsonpd New Member

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    Alright! I have the solution for anyone else having this problem. call this number 1-888-922-1864, it is the digital rivers customer service line. talk to a customer service rep. and explain the problem and ask them to increase your download limit. problem solved!
     
  5. andy928

    andy928 New Member

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    That's an american number though. I'm in the UK and that would cost me a fortune to phone. I haven't been able to find a UK number.
     
  6. Woodsonpd

    Woodsonpd New Member

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  7. ewestland

    ewestland New Member

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    Thanks Woodsonpd! I called the number from Europe (With Skype), got through in about 6 minutes and they increased my download limit as well. I'd been fighting this for 8 hours without a phoen number.
     
  8. tblount

    tblount New Member

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    They are just swamped. Once you get the small file that kick starts the download it'll be alright.

    I put my 64 bit here : http://perfectflyer.com/DLMWin7HP64US.exe that's just the small program that downloads win 7 64 bit. If someone wants to give me the one that downloads the 32 bit version I'll post it too.
     
  9. bacardibatman

    bacardibatman New Member

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    from Digital River, Inc. http://www .digitalriver.com/contacts.html hope it helps

    [FONT=verdana, chicago, times new roman]Contacts
    [/FONT]
    [FONT=verdana, chicago, times new roman]Digital River, Inc.
    Corporate Headquarters
    [/FONT]
    9625 West 76th Street Suite 150
    Eden Prairie, MN 55344
    612.253.1234


    [FONT=verdana, chicago, times new roman]Digital River, Inc.
    International Offices
    [/FONT]
    Albany House
    Market Street
    Maidenhead
    Berkshire, United Kingdom, SL6 8BE
    [FONT=verdana, chicago, times new roman][/FONT][FONT=verdana, chicago, times new roman]Marketing[/FONT]
    Corporate Office marketing@digitalriver.com
    International Office
    marketing@digitalriver.co.uk

    [FONT=verdana, chicago, times new roman]Customer Service[/FONT]
     
    #9 bacardibatman, Oct 26, 2009
    Last edited: Nov 4, 2009
  10. ekale

    ekale New Member

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    Contact details for digital river

    FOR THOSE WANTING TO CONTACT DIGITAL RIVER ON THE PHONE!!!!
    THE NUMBER IS ...

    0808 101 9178

    I CUDNT FIND A CHEAP ALTERNATIVE NUMBER I'M AFRAID BUT I HOPE THIS HELPS!:mad:

    GUD LUCK GUYS!!:p
     

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