Windows 10 Display driver stopped responding and has recovered

[JohnL97231]

For the past few days I've been getting the "Display driver has stopped responding and has recovered" error. Screen goes black for a while and when it comes back the error pops up.

I fear my graphics card is broken, but I hope not. My laptop has one of those switchable graphics boards. An Intel onboard one (power saving) and a Radeon 6600M (high performance). I only get this crash and error when trying to run applications that I have set or the system has set to use the high performance card.

I've tried updating the driver but this card is no longer supported and Windows says I already have the best driver.

I also tried this registry fix, but it didn't work:

1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
2. On the Edit menu, click New
3. Select QWORD (64-bit) value.
4. Type TdrDelay as the Name and click Enter.
5. Double-click TdrDelay and add 8 for the Value data and clickOK.
6. Close the registry editor and then restart your computer for the changes to take affect.

A few days ago I tried a System Restore but it failed, and then it created more problems. Suddenly my OS (C drive only had 5GB of free space left. I remember I had a lot more free space before. Then after I tried undoing the System Restore, it failed again and left me with about 300MB of free space on (C. I did a Disk Cleanup and only managed to regain 2GB of free space. With each reboot of my laptop, I seem to be getting back more free space on (C. Now I have about 5GB of free space. I don't know how to free up more space on (C.

I've meaning to do a clean install of Windows 10 since I upgraded from Windows 7 but I only have an expensive mobile data connection. I need to download 8GB of files? I simply don't have that quota right now. But I can buy it and it'll cost me RM30. I also don't have a thumb drive big enough at the moment. I don't think I can use my external HDD? I've tried the Media Creation Tool with my ext HDD plugged in but it said "compatible device not detected." Now with only 5GB of free space left on (C, I can't even download the files. How do I get the Media Creation Tool to download to my (D partition?

I only started getting this error after updating my PC on the 24th or 25th of June. I got the dates based on the System Restore point. But now System Restore says I have not created any System Restore points. As mentioned, I only have mobile data so I don't constantly keep my PC updated.

Sigh.. really hope it's not the Radeon that is broken...

 

[JohnL97231]

Hi John,
for some reason your dump files are causing the debugger to crash. Please run these scans:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Please just check your settings are as they should be:
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.

Urm...

 

[kemical]

lol forgot Dism doesn't really work for win 7 so apologies there.. Something clearly is not right with your machine as the Intel gpu will not accept any driver even though they are pulled directly from your support page.
You could try contacting Dell support although ideally you really need the machine looked over by a IT technician.

 

[JohnL97231]

lol forgot Dism doesn't really work for win 7 so apologies there.. Something clearly is not right with your machine as the Intel gpu will not accept any driver even though they are pulled directly from your support page.
You could try contacting Dell support although ideally you really need the machine looked over by a IT technician.

I was thinking about taking my laptop to an IT repair shop, you know, the kind that is run by Indians, and see if they have a cheap 2ndhand video card to replace the Radeon or something. What do you think?

If I contact Dell support they will probably charge me an arm and a leg just to send a technician over since the warranty is long over. I might as well save that money for a new PC.

 

[kemical]

I was thinking about taking my laptop to an IT repair shop, you know, the kind that is run by Indians, and see if they have a cheap 2ndhand video card to replace the Radeon or something.

If you feel that these guy's could help then sure give them a call

 

[JohnL97231]

If you feel that these guy's could help then sure give them a call

The problem definitely is the Radeon card, right?

 

[JohnL97231]

If you feel that these guy's could help then sure give them a call

Wait.. You're not being sarcastic, right?

 

[kemical]

Wait.. You're not being sarcastic, right?

Not at all. Something is wrong within the laptop itself and needs looking at.

The problem definitely is the Radeon card, right?

Well I'm not so sure as the Intel gpu won't accept a driver. It needs looking at for sure.