"Failed to install Windows Updates"?

Discussion in 'Windows 8 Help and Support' started by John Smith, Feb 16, 2016.

  1. John Smith

    John Smith Active Member

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    I've had this problem for months now and I'm at a loss about what to do next.
    I've ran the Windows Diagnostic Tool- multiple times. No change.
    I've refreshed my PC. No change.
    I've just recently reset my laptop back to factory settings and still nothing has changed.

    Honestly, I don't know what else to do. Most of the other threads and articles I've read state that resetting Windows is a last resort. But if that doesn't work, what else will?
    Can someone help? This is getting frustrating now. I have to wait 20 minutes at least to get into my PC every time I shut it down.
    All help appreciated!
     
  2. Josephur

    Josephur Windows Forum Admin
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    Have you checked the Event Viewer and/or WindowsUpdate.log file for errors?
     
  3. John Smith

    John Smith Active Member

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    Yes, I have found a whole host of errors within it.
    Failed to get Wu Exemption
    Exit code = 0x8024000B
    WU client failed Searching for update with error 0x8024000b
    Failed to filter search results, error = 0x8024000B
    CheckIfDirExists returned error 0x80070002

    There are probably more but these are the ones that were found at a glance. I'm not sure how I should go about tackling all of these. They all seem different. Would it be worth just turning off updates?
     
  4. Josephur

    Josephur Windows Forum Admin
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    Does the Windows Update "Automatic Troubleshooter" resolve the problem?

    http://go.microsoft.com/fwlink/?LinkId=231149

    Also it is not advised to turn off automatic updates, as they provide vital security updates that helps keep your computer safe.
     
  5. John Smith

    John Smith Active Member

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    This is actually the program I've been using. I've ran it multiple times. It says it finds issues and it says it's fixed them, but I still get the errors.
     
  6. Neemobeer

    Neemobeer Windows Forum Team
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    This is the error you are getting
    ERROR_BAD_FORMAT
    11 (0xB)
    An attempt was made to load a program with an incorrect format.
    Your update cache might be corrupt, you can try clearing your update cache and re-run Windows update.
    • Press (Windows key + r)
    • Type services.msc
    • Stop the following services
      • Background Intelligent Transfer Service
      • Windows Update
    • Delete C:\Windows\SoftwareDistribution directory
    • Restart Windows Update service
    • Check for updates
     

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