Windows 8 File Explorer issues. Keeps booting me out :(

[Pulsebass]

Hi Guys,

I have heard good things about this forum so I thought I would join. Unfortunately I have been having a few issues over the last day or so. Basically evertime I open a folder in my internal back-up drivers it seems to intermittently boot me out and closes the window so I end back on desktop.

I have had a look at event viewer and have noticed I keep getting Application Error with the following script.

Can anyone help. If there is anything else I can provide please do tell me

Faulting application name: explorer.exe, version: 6.3.9600.17284, time stamp: 0x53f816dc
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e
Exception code: 0xc0000094
Fault offset: 0x000000000008ed0f
Faulting process ID: 0x7e4
Faulting application start time: 0x01cfd2a353d3fd8d
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll
Report ID: d0b84fc2-3e96-11e4-bf3b-50e549e6ead5
Faulting package full name:
Faulting package-relative application ID:

 

[Mike Fahey]

Hey Randy,
I was looking around the APPS page of Windows 8.1 and noticed that a couple of the programs that I deleted yesterday still had files showing up in the APPS page even though I deleted the programs, anyway after deleting the files in APPS, all is well and I can now cut/copy and paste the way I should be able to THANKS AGAIN for all you've done!!!

 

[Trouble]

Well, I hope you're right about that, although I'm not exactly sure how "deleting files in APPS" would impact your problem, unless you mean uninstalling instead of deleting.
Anyway, we'll be here should you need anything further.

 

[Pulsebass]

Well, I hope you're right about that, although I'm not exactly sure how "deleting files in APPS" would impact your problem, unless you mean uninstalling instead of deleting.
Anyway, we'll be here should you need anything further.

Hi Mate,! Well since last time which I still want to thank you for the computer had been great. I uninstalled the update as you know and everything was back to normal.... but now there must have been a new update or something because it has returned. I double checked the KB2975719 update was uninstalled and it still is. This is a nightmare ! I even hid the update. Any idea what update is causing this now?

 

[Trouble]

because it has returned

What exactly.... "has returned"?
I might suggest that you unhide any hidden updates and scan again for Windows Updates as most of the previous problems that earlier updates caused have been patched in subsequent updates and rollup packages and I am unfamiliar with the numbering system so hiding critical / important updates at this point may be hindering more that helping.

 

[Pulsebass]

What exactly.... "has returned"?
I might suggest that you unhide any hidden updates and scan again for Windows Updates as most of the previous problems that earlier updates caused have been patched in subsequent updates and rollup packages and I am unfamiliar with the numbering system so hiding critical / important updates at this point may be hindering more that helping.

Hi Mate, Sorry for the delay but have been away for a while. Basically what has returned is the crashing of folders as soon as I open them. Folders that basically contain .jpg and videos I have taken.

Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17483, time stamp: 0x545c1ca3
Exception code: 0xc0000094
Fault offset: 0x00000000000aaedf
Faulting process ID: 0x1498
Faulting application start time: 0x01d024753466a4b3
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll
Report ID: 919fdbb5-9068-11e4-bf54-50e549e6ead5
Faulting package full name:
Faulting package-relative application ID:

explorer.exe
6.3.9600.17415
54503a3a
mfmp4srcsnk.dll
12.0.9600.17483
545c1ca3
c0000094
00000000000aaedf
1498
01d024753466a4b3
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\mfmp4srcsnk.dll
919fdbb5-9068-11e4-bf54-50e549e6ead5

 

[Pulsebass]

I have tried all the latest updates and full up to date

 

[tev43]

how to fid mfmp4srcsnk.dll, and remove the error message I get?

 

[bochane]

This is a very old Windows 8 threat.
Which error message did you get?