File Explorer issues. Keeps booting me out :(

Discussion in 'Windows 8 Help and Support' started by Pulsebass, Sep 17, 2014.

  1. Pulsebass

    Pulsebass New Member

    Joined:
    Sep 17, 2014
    Messages:
    8
    Likes Received:
    0
    Hi Guys,

    I have heard good things about this forum so I thought I would join. Unfortunately I have been having a few issues over the last day or so. Basically evertime I open a folder in my internal back-up drivers it seems to intermittently boot me out and closes the window so I end back on desktop.

    I have had a look at event viewer and have noticed I keep getting Application Error with the following script.

    Can anyone help. If there is anything else I can provide please do tell me :)

    Faulting application name: explorer.exe, version: 6.3.9600.17284, time stamp: 0x53f816dc
    Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17238, time stamp: 0x53d0c43e
    Exception code: 0xc0000094
    Fault offset: 0x000000000008ed0f
    Faulting process ID: 0x7e4
    Faulting application start time: 0x01cfd2a353d3fd8d
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\System32\mfmp4srcsnk.dll
    Report ID: d0b84fc2-3e96-11e4-bf3b-50e549e6ead5
    Faulting package full name:
    Faulting package-relative application ID:
     
  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    From what I can find with a few quick searches it would seem that your problem may be related to a Windows Update, specifically KB2975719
    Check Control Panel->Windows Updates->Installed Updates and see if you have that listed and try uninstalling it and see if that resolves the issue.
    There is some other indications that perhaps Classic Shell might be involved or perhaps a combination of the two (KB2975719 + Classic Shell)
    It seems to be linked to Explorer attempting to generate thumbnail previews of certain media files.
    You could probably change your folder options / view tab to "Always show icons never thumb nails" as a first diagnostic step to see if that is related to your specific issue.
     
    davehc and kemical like this.
  3. Pulsebass

    Pulsebass New Member

    Joined:
    Sep 17, 2014
    Messages:
    8
    Likes Received:
    0
    Hi Mate... thanks for the reply! Will give that a go now :)
     
  4. Pulsebass

    Pulsebass New Member

    Joined:
    Sep 17, 2014
    Messages:
    8
    Likes Received:
    0
    Wow! What can I say! You are a legend amongst Legends! It worked! I have to ask.. What did you search for!? Thanks again and really appreciate it!
     
  5. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
  6. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    I also have an issue that needs some help:
    Log Name: Application
    Source: Application Error
    Date: 10/30/2014 15:10:09
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MIKE
    Description:
    Faulting application name: Explorer.EXE, version: 6.3.9600.17284, time stamp: 0x53f816dc
    Faulting module name: SHELL32.dll, version: 6.3.9600.17331, time stamp: 0x54023e8e
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d4df0
    Faulting process id: 0x824
    Faulting application start time: 0x01cff493daf023b8
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\system32\SHELL32.dll
    Report Id: e4346d4e-6089-11e4-8276-a0a8cd4930b7
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-30T23:10:09.000000000Z" />
    <EventRecordID>4468</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MIKE</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.3.9600.17284</Data>
    <Data>53f816dc</Data>
    <Data>SHELL32.dll</Data>
    <Data>6.3.9600.17331</Data>
    <Data>54023e8e</Data>
    <Data>c0000005</Data>
    <Data>00000000000d4df0</Data>
    <Data>824</Data>
    <Data>01cff493daf023b8</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\system32\SHELL32.dll</Data>
    <Data>e4346d4e-6089-11e4-8276-a0a8cd4930b7</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

    Thank you
    ~Mike
     
  7. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    I can't really do much with that information, except maybe to suggest that you scan your computer with.....
    https://www.malwarebytes.org/mwb-download/
    AND
    http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

    If explorer is crashing it may be producing blue screens you may want to submit a post in our BSOD sub-forum here http://windowsforum.com/forums/windows-8-blue-screen-of-death-bsod.274/

    But
    First make sure your machine is configured properly to facilitate the collection of .dmp files.
    Then……Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
     
  8. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    Here's the file from W7F, I hope this helps and thanks again for your assistance!
     

    Attached Files:

  9. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    This is an update file after I did the changes to the Start Up and recovery dump files, sorry I should have done that the first time
    ~Mike
     

    Attached Files:

  10. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    Um, I don't know which application fixed the issue, but it's all working now, weird, Trouble, thank you for your wisdom, I did learn a lot just from reading your posts, I never new about the sfc/scannow program :up: You rock:peace:
     
  11. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Good to hear that you've managed to resolve your problem and thanks for posting back and updating your thread with that information.
    If the computer should exhibit problems as above in the future, you may want to start another thread in the BSOD sub-forum and let one of the BSOD guys take a look at the problem.
    Regards
    Randy.
     
  12. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    Hey Randy, I spoke to soon, it's not working again......
     
  13. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
  14. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    file explorer cut and still closes after trying to cut/copy and paste from right window to left, I can cut/copy in the same window just fine, but if I try to cut/copy and paste it into a different folder in the left window, it freezes then closes as soon as I right click on folder to select paste. No blue screens
     
  15. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Does this process you've described involve any particular file types? Especially image files or video files?
     
  16. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    No, it doesn't matter the file type, it's just whenever I try pasting on the left window
     
  17. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Would you perform an experiment?
    Don't use the mouse right click function.
    You can use the mouse to click to select
    Then use the keyboard keys
    Ctrl + C
    to copy
    Then
    Ctrl + V
    to paste
    See if that has the same effect on your computer as using the right click context menu to perform the same functions.
     
  18. Mike Fahey

    Mike Fahey New Member

    Joined:
    Nov 3, 2014
    Messages:
    9
    Likes Received:
    0
    OK I did a couple experiments, using the mouse, all issues were the same, using track pad and same issues but quicker results(seemed to close on me quicker) and last experiment was what you suggested and everything work OK
     
  19. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    OK, so with the mouse and the touchpad (I'm assuming build in device on a laptop) are both behaving similarly my suspicion falls to the Context Menu Handler. Specifically this one
    ContextHandler 5.0.0.12 76.28 KB (78,112 bytes) 09/29/2014 01:49 Glarysoft Ltd c:\program files (x86)\glary utilities 5\x64\contexthandler.dll

    It looks like you have Glary Utilities 5 installed on the computer.
    Would you consider uninstalling that, at least temporarily for testing purposes.
    The program might have its' own uninstaller located in its' program folder noted above and called unins000.exe
    If not just try using the "Program and Features" applet in the Control Panel to uninstall it.

    It may not be the culprit but we have to start somewhere. It could just as easily be any of a number of software programs that have added a poorly coded context menu item to the right click menu. So..... if you can think of any programs you may have installed about the same time as the problem began they may be worth taking a look at.

    Additionally run the Windows native System File Checker
    Open an administrative command prompt and type
    sfc /scannow
    hit enter
    and see if it finds anything.
     
  20. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    There is also a small program which may help identify any context menu items that may have been added around the time of the problem.
    Get it here http://www.nirsoft.net/utils/shexview.html
    Download links are at the bottom of the page, including the 64 bit version if that is what you need.
    It is a very small program that does not require installation.
    It will automatically highlight non-microsoft context menu items and you can sort by modified date by simply clicking on the column header "CLSID Modified Time"
    Good luck and keep us posted.
     

Share This Page

Loading...