Google Update Setup has stopped working

Discussion in 'Windows 7 Help and Support' started by techmohu, Oct 20, 2011.

  1. techmohu

    techmohu New Member

    Oct 20, 2011
    Likes Received:
    Hi guys, im a newbie to this win7forum just now ive activated my link to post this first thread.
    Here is my issue today ive tried to install Google Chrome browser in to my harddisk. But when i tried to click the setup file i got an error "Google setup has stopped working" check online for a solution and close the program. Ive tried many times to install this software but i failed. I think some files might be crashed right.

    This is my problem in detail

    Problem signature:
    Problem Event Name: BEX
    Application Name: ChromeSetup.exe
    Application Version:
    Application Timestamp: 4e851bbf
    Fault Module Name: SDHook32.dll
    Fault Module Version:
    Fault Module Timestamp: 4e36cc58
    Exception Offset: 00034e67
    Exception Code: c0000417
    Exception Data: 00000000
    OS Version: 6.1.7600.
    Locale ID: 1033
    Additional Information 1: 80b3
    Additional Information 2: 80b3720e26a2c96d54729a23f5155df9
    Additional Information 3: 5736
    Additional Information 4: 573666c82a104e8b1e75b25d0d7cd349

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:

    Note : Ive checked my full system using AVG and spybot S&D. All files are clean with no defect. Is anyother problem in my system.???

    Help me out
  2. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

    May 16, 2010
    Likes Received:
    Hello and welcome to the Windows 7 Forums. What are the details of your hardware and operating systems? Are you logging on as administrator?
  3. techmohu

    techmohu New Member

    Oct 20, 2011
    Likes Received:
    My hardware details

    Intel Corei7 2600K processor
    DH67BL motherboard
    8GB corsair Ram
    Win 7 ultimate 64 bit
    Nvidia geforce Gt520 (ASUS) graphic card
    500 GB Western Digital HDD
  4. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    SDHook32.dll seems to be related to Spybot. Can you turn it off to test, or look for any updates?

    Maybe see if Chrome has an update or fix..
  5. dietrich815

    dietrich815 New Member

    Feb 17, 2012
    Likes Received:
    I just recently came across this problem. As of this date, Chrome does not have a fix, but...

    Saltgrass is correct...SDHook32.dll is related Spybot.
    You may want to stop all Spybot services while installing Chrome (only during the install)
    Do this by going to Spybot-S&D Start Center (should be under All Programs), select Services, "Elevate" if necessary,
    proceed to stop the listed services (you follow the same procedure to start them later)

    ChromeSetup.exe now should have no problem

    I ran into an additional problem (If you need to uninstall the previous version of Chrome, it will probably not be completely removed with the usual uninstall methods), but if you are comfortable with editing your registry, the instructions for a manual uninstall can be found at this link: Manually uninstall Google Chrome in Windows - Google Chrome Help
    Use the RUN line for Vista (Windows 7 uses the same location)

    One additional note, you may want copy your bookmark/history files before completing a manual uninstall.

    Hope this helps.

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