Windows 7 Help and Support Problem

[valden]

When I click on Help and Support I get a notepad screen with uninteligible symbols. Help!

 

[Captain Jack]

Hello and Welcome !

Check this Microsoft article I cannot open Help files that require the Windows Help (WinHlp32.exe) program

Hope this helps,
Captain

 

[valden]

Tried solutions but am still getting the notepad screen with the following characters

#@~^3AgAAA==&C@#@&,a[aa[a[:a[a:P[a~:[aa[:a[aa[::P,P,a~P~:,a:a[:P[P~~,PP~:,a~P,~,a:[a[Pa[a[:P[a:a[@#@&:[aa[:a[aa,~~a[P,P~P~:[a:a[:a[a~~,aP~~[P:P,~,P:,P,aP,P[~a,P~P,a~~,PP,~a,PP,~:@#@&a[a:a::[P~P,:a,P~~,PP~~[a:a[:[a~,P[aa[a,:a[a~P,a~:,aP[~P[PP,~~a[a[P~P~:,P~P,:@#@&a::[aa:~,P~a[:[a:,a[aa[P[:a[a:a,P~:,PP[~a[aa[~~P[P,P:P~~[a:a[~a[a::,PP:~,P~P[@#@&a:[a[aa,P,:a,P:a,a:~,aa,:a[aa[:@#@&[a[a:a:~,a:P,:a,a::[aa~~[a:a[:[P~,a[aa,P,~a,P~P[a::[Pa,~P,aP,~~a,P,P:a::,P:a[:@#@&a::[aa::,P~P,~,a:,P,PP,a[:a[a:a,P~:,PP[~P[Pa,~:P,P,P~a~~[a~P,~a,a~~,aP~~[P:P,~[@#@&[a[aa[a[:a,P~P[a~~,PP[:a[aa[::a,P,a:a:~,a:a[:P[P~~,PP::[P:P,~[a:[a,Pa[a[~P[P~P[@#@&~[aa[:a[aa[:~a[P[a:a::[a:a[:a[P~~,aP~~,a~P,~,a~[a[aa,a,~P,a~a,P~~,aP[~P,aP[::a@#@&@#@&MeMMCeMeCMeCeMMCeP/6h5]qVu:Pc;#, !Z%,u2qS3K:OK);|b"9PgnZ,P/2,C}jjK6H,eMeCMeCeMMCez@#@&JzMeCMCeMCeCeeCeCMeCeMeCeMMCeeCMeCeeCMMeCeCeMeMMCeMeCMeCeMMCeeMMCeMeCMCeMCeCeeCeC@#@&Jz@#@&Jz~\}fjd3P=PSm;Um4RN/~P~~,P~P,~P@#@&&&@#@&z&~hj]n}jAPl,SmEx1tdPmw2VbmCObWxkSPS+4,2Co/BPOW2r1/SPkG0Dn)}kP0.GsPun,uV2,l    NPUEa2WMY@#@&Jz77@#@&zJ@#@&Jz@#@&&&P}?,?;w2GMY~),    k    NGAkP.rdDl~b^s,.nM/bWxkP]f ,[~vWP8rDT@#@&&z@#@&zJMMeCeCeMeMMCeMeCMeCeMMCeeMMCeMeCMCeMCeCeeCeCMeCeMeCeMMCeeCMeCeeCMMeCeCeMeMMCeMe@#@&zC@#@&~,.+.dbWUz"n7kdbW    PVKo@#@&P,'x'{'xx{''{x'{''@#@&@#@&,Pj2]?(6gP~P,7fzK3~,PP~~,P~P,~;I3zKAfP~5i92UZ]qhK(6g@#@&,~!cFdi77d8FJF0z+TZ%@#@&C&@#@&z&MCeeMMCeMeCMCeMCeCeeCeCMeCeMeCeMMCeeCMeCeeCMMeCeCeMeMMCeMeCMeCeMMCeeMMCeMeCMCeM@#@&Jz'{'{x'{'x'{'xx{''{x'{''{xx'{'{'x'xx{'x'{x'{'xx{''xx{'x'{x{'x{'{''{'{x'{'x'{'xx{@#@&7CD,.+MdrW    PidxPETcFEi@#@&\mD~AktP~7i'~U^Mk2DR;D+mY64N+^YvJ    j1DkaORUt+^sE#p@#@&\CD~CModPi7',j^MkwO zDLEsn    Ydp@#@&@#@&@#@&_K?w`bi@#@&@#@&@#@&0!UmDkW    ~unUsv#@#@&`@#@&d-lM~Ch?o2mYtI@#@&d@#@&iOMX@#@&dP@#@&id_K?wwCY4Px~S/tc]+TI+m[cJ_|A5mS6/zSmHz/C&13w'?roPqb]2'w_+A^+DYOhl1VlMNw-_n)^Dk\jEawWMOw-_n:Z)JbI@#@&78@#@&d1lO^4`+b@#@&d`@#@&7iCKUsalY4P{~hkt Io]nmN`ru|A5{d6/bd{tb/C(HA-w?}oKqb]3'-GA+cf gG9+w'ChVYDRnmmVlMNww_nb1Ok7+?!22WMY'-unP/zJbi@#@&d)@#@&7b0`C.T/ VUTY4,@*,!#@#@&i`@#@&d7\mD~dmYbGx,'Pm.L/v!*i@#@&77Jz    ?1.kaY 31tWcE'JEP3~_njwwmYt,_,E-rJ~_,J~&dPJ,QPk+mDrGxc/!4dY.r    ocF*bi@#@&@#@&idhd4cD;xvE'JE,_,CnUsaCY4PQPr-EE,_Pr~zdPJ,Q~/mDkGx d!4dYMrxT`qbBPFS~DD;+*I@#@&7i@#@&@#@&i8@#@&dVd+@#@&77S/tc.E    `J'EEP3P_njs2CDt~_,E-rJS~8~PO.!+bi@#@&)@#@&@#@&@#@&P,P@#@&@#@&@#@&37sBAA==^#~@
// SIG // Begin signature block
// SIG // MIIU9AYJKoZIhvcNAQcCoIIU5TCCFOECAQExDjAMBggq
// SIG // hkiG9w0CBQUAMGYGCisGAQQBgjcCAQSgWDBWMDIGCisG
// SIG // AQQBgjcCAR4wJAIBAQQQEODJBs441BGiowAQS9NQkAIB
// SIG // AAIBAAIBAAIBAAIBADAgMAwGCCqGSIb3DQIFBQAEECM3
// SIG // F3BsMq9kTxrgPJ7oDMWgghD6MIIDejCCAmKgAwIBAgIQ
// SIG // OCXX+vhhr570kOcmtdZa1TANBgkqhkiG9w0BAQUFADBT
// SIG // MQswCQYDVQQGEwJVUzEXMBUGA1UEChMOVmVyaVNpZ24s
// SIG // IEluYy4xKzApBgNVBAMTIlZlcmlTaWduIFRpbWUgU3Rh
// SIG // bXBpbmcgU2VydmljZXMgQ0EwHhcNMDcwNjE1MDAwMDAw
// SIG // WhcNMTIwNjE0MjM1OTU5WjBcMQswCQYDVQQGEwJVUzEX
// SIG // MBUGA1UEChMOVmVyaVNpZ24sIEluYy4xNDAyBgNVBAMT
// SIG // K1ZlcmlTaWduIFRpbWUgU3RhbXBpbmcgU2VydmljZXMg
// SIG // U2lnbmVyIC0gRzIwgZ8wDQYJKoZIhvcNAQEBBQADgY0A
// SIG // MIGJAoGBAMS18lIVvIiGYCkWSlsvS5Frh5HzNVRYNerR
// SIG // Nl5iTVJRNHHCe2YdicjdKsRqCvY32Zh0kfaSrrC1dpbx
// SIG // qUpjRUcuawuSTksrjO5YSovUB+QaLPiCqljZzULzLcB1
// SIG // 3o2rx44dmmxMCJUe3tvvZ+FywknCnmA84eK+FqNjeGkU
// SIG // e60tAgMBAAGjgcQwgcEwNAYIKwYBBQUHAQEEKDAmMCQG
// SIG // CCsGAQUFBzABhhhodHRwOi8vb2NzcC52ZXJpc2lnbi5j
// SIG // b20wDAYDVR0TAQH/BAIwADAzBgNVHR8ELDAqMCigJqAk
// SIG // hiJodHRwOi8vY3JsLnZlcmlzaWduLmNvbS90c3MtY2Eu
// SIG // Y3JsMBYGA1UdJQEB/wQMMAoGCCsGAQUFBwMIMA4GA1Ud
// SIG // DwEB/wQEAwIGwDAeBgNVHREEFzAVpBMwETEPMA0GA1UE
// SIG // AxMGVFNBMS0yMA0GCSqGSIb3DQEBBQUAA4IBAQBQxUvI
// SIG // JIDf5A0kwt4asaECoaaCLQyDFYE3CoIOLLBaF2G12AX+
// SIG // iNvxkZGzVhpApuuSvjg5sHU2dDqYT+Q3upmJypVCHbC5
// SIG // x6CNV+D61WQEQjVOAdEzohfITaonx/LhhkwCOE2DeMb8
// SIG // U+Dr4AaH3aSWnl4MmOKlvr+ChcNg4d+tKNjHpUtk2scb
// SIG // W72sOQjVOCKhM4sviprrvAchP0RBCQe1ZRwkvEjTRIDr
// SIG // oc/JArQUz1THFqOAXPl5Pl1yfYgXnixDosp

 

[Saltgrass]

If you go into the Windows folder and double click winhlp32.exe, does the same thing happen? Does it show to be a 10K file?

 

[zvit]

Read the post written by a user called "TheOutcaste" in the following forum:
Link Removed