Windows 8 help me win 8.1 can't shutdown

[chautuanpro91]

I can't shutdown laptop when i click button. please help me how to fix it.

 

[ussnorway]

How many guesses do we get?

 

[chautuanpro91]

I installed operating system again.
it's same case

 

[ussnorway]

Try using a shortcut;
1. right click on a blank part of the desktop and pick 'New' then 'Shortcut'

2. in the text screen type shutdown.exe /s /t 00

When pressed this shortcut will override whatever is getting in the way and force a shutdown.