Help unmounting an ISO

80P

New Member
I keep receiving error message:

"An error occurred while ejecting 'CD Drive (J:) Sims3SP06'."

I can't attempt to eject unless I expand the drive in File Explorer, otherwise it shows as faded grey and unavailable as an option.

Any help would be greatly appreciated.
 


bassfisher6522

Essential Member
Have you tried rebooting your PC? You should just be able to right click it and select eject.....works for me.
 


80P

New Member
Have you tried rebooting your PC? You should just be able to right click it and select eject.....works for me.
Yep, first thing I tried. To no avail.
 


80P

New Member
It was working just fine up until mounting this particular ISO. I can still access the files within the ISO. It doesn't show on device manager, it does show in file explorer, and doesn't give me the option to eject unless i expand the window and then shows that error code. I'm stumped. =/
 


bassfisher6522

Essential Member
Can you post a screen shot of your file explorer with the computer tab clicked? If you open disk management, can you eject/delete from there.
 


80P

New Member








Ok, if need be I can upload original instead of resized, but in disk management and device management the drive doesn't even show up.
 


Last edited:

80P

New Member
Thanks for your and anyone else's advice/suggestions in advance
 


bassfisher6522

Essential Member
Yeah...please do cuz I can't tell with these uploads. Check your task manager for running processes for anything that looks remotely close to that phantom drive and stop/close it...then see if you can eject it.
 


Reactions: 80P

bassfisher6522

Essential Member
What's that cyberlink virtual drive?
 


80P

New Member
What's that cyberlink virtual drive?
Truth be told, I thought it might be the software to edit/manage the virtual drive but when I'm in the prog it shows no such available options. It does give an option to "Mount a Virtual Drive" in the utilities tab when I run Cyberlink Media Suite Essentials but all it does is crash (seemingly) as it just minimizes momentarily and there's no additional drive next to the virtual J: drive.

Also, idk what I did but I restarted my computer again and now the only drive I can see is the C: Drive
 


80P

New Member
Also, I edited that post with the pics with the originally sized pics.
 


80P

New Member
I did close the cyberlink drive in Task Manager prior to restarting and it still wouldn't allow me to eject.
 


80P

New Member
Under Task Manager now, CyberLink Virtual Drive (32bit) is running but there's no J: drive detected. Strangely enough, my CDRW drive is no longer showing either.

Update: restarted my comp again and the other drives show but the problem still exists. Not able to eject.

Update: the CyberLink Media Suite software let me disable the drive, attempting to mount a different ISO onto the J: drive as disabling and enabling it before didn't change the outcome. Hopefully mounting a different ISO will fix the problem.

It's showing the loading cursor icon and has been for a minute or so though, so I'm not too optimistic.

Update: It showed not responding under task manager and so I ended it. New ISO is mounted and the problem has been bypassed. I'm not sure what the root issue here was but it's no longer an issue. I kind of what to replicate the situation to try to troubleshoot it properly but I'm relieved I'm no longer running into it at the same time.
 


Last edited:

bassfisher6522

Essential Member
Hey 80P glad to here. I thought it might be software related as well....
 


80P

New Member
Okay, so it's happening again with a different iso. wtf.
 


bassfisher6522

Essential Member
Are you sure you have deleted the related software for mounting virtual drives. I would start with that first. Then check and double check for a virus's and malware that may be lurking on your system. Run your software in safemode.

I think it's software related or a bug.
 


nmsuk

Windows Forum Admin
Staff member
Premium Supporter
Do not delete cyberlink virtual drive, it will break powerdvd or power director. Also you're going to run into these problems if you're going to mount pirated game dvds. Like the sims 3 one you have mounted.
 


Scramjet

Senior Member
If you don't have it fixed yet I suggest go to Cyberlink webpage and get the update "PowertoGo latest patch". Some say that fixed the issue. Good luck :)
 


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