Windows 8 IRQL not less or equal NDIS.SYS

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yaardvaark

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Feb 7, 2013
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Hello all: Running a 2006 vintage Compaq Presario C502CA with Celeron M440, 1.86 GHz, 1.5 GB ram. Originally came with Vista Home Basic 32bit, I installed Win8 preview in July 2012 & it ran fine without issue. Did the Win8Pro upgrade a couple weeks ago & all semms well except that when I try to establish an internet connection, it crashes & reboots [no BSOD].

Here's the CrashMe output:

System Information (local)

computer name: TERRY
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel(R) Celeron(R) M CPU 440 @ 1.86GHz Intel586, level: 6
1 logical processors, active mask: 1
RAM: 1600245760 total
VM: 2147352576, free: 1944559616



Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 2013-01-25 8:26:55 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\012513-15506-01.dmp
This was probably caused by the following module: ndis.sys (ndis+0x2EDF8)
Bugcheck code: 0xD1 (0x1D, 0x2, 0x0, 0xFFFFFFFF87E35DF8)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ndis.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NDIS 6.30 driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


Here's the LAN driver:

==================================================
Driver Name : Rtnicxp.sys
Address : 0x8DF1C000
End Address : 0x8DF2B000
Size : 0x0000f000
Load Count : 1
Index : 93
File Type : Network Driver
Description : Realtek 10/100 NDIS 5.1 Driver
Version : 6.109.530.2008
Company : Realtek Semiconductor Corporation
Product Name : Realtek 10/100 NIC Family all in one NDIS Driver
Modified Date : 2012-06-02 6:32:01 AM
Created Date : 2012-06-02 6:32:01 AM
Filename : C:\WINDOWS\system32\DRIVERS\Rtnicxp.sys
File Attributes : A
Service Name : RTL8023xp
Service Display Name: @netrtl32.inf,%Rtlnicxp.Service.DispName%;Realtek 10/100 NIC Family NDIS x86 Driver
==================================================

Upon the advice of HP support, Win Defender & firewall have been disabled, no other anti-malware is installed. HP advises that the latest driver for the Realtek chip is included in Win 8Pro, so I am at a loss.

Can someone help with this?
 
Solution
It appears that your Compaq Presario C502CA is experiencing a DRIVER_IRQL_NOT_LESS_OR_EQUAL error, specifically pointing to the ndis.sys file, which is related to the NDIS (Network Driver Interface Specification). This error is often caused by incompatible or faulty drivers conflicting with the operating system. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

Possible Solutions:​

  1. Update Network Drivers:
    • It's recommended to update the LAN driver (Rtnicxp.sys) to the latest version compatible with Windows 8. This can resolve compatibility issues that may be causing the crashes.
    []Check for Driver Conflicts:
    • Ensure there are no conflicting drivers...
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It appears that your Compaq Presario C502CA is experiencing a DRIVER_IRQL_NOT_LESS_OR_EQUAL error, specifically pointing to the ndis.sys file, which is related to the NDIS (Network Driver Interface Specification). This error is often caused by incompatible or faulty drivers conflicting with the operating system. Here are a few steps you can take to troubleshoot and potentially resolve this issue:

Possible Solutions:​

  1. Update Network Drivers:
    • It's recommended to update the LAN driver (Rtnicxp.sys) to the latest version compatible with Windows 8. This can resolve compatibility issues that may be causing the crashes.
    []Check for Driver Conflicts:
    • Ensure there are no conflicting drivers installed. Conflicting drivers can sometimes cause these types of errors.
    [    ]Check for Windows Updates:
    • Make sure your Windows 8 installation is up to date with the latest updates and patches. These updates often include bug fixes and driver updates that can resolve such issues.
    []Run System File Checker:
    • You can run the System File Checker tool to scan and repair corrupted system files that may be causing the issue. To do this, open a Command Prompt as an administrator and run the command: sfc /scannow
    [    ]Check for Malware:
    • While you mentioned that you disabled Windows Defender and firewall, it's recommended to perform a thorough scan for malware using a trusted antivirus program.
    []Check for Third-Party Firewall or Security Software:
    • Ensure that there are no third-party firewall or security applications that might be conflicting with the network settings.
    [    ]Check for Memory Issues:
    • Ensure that your RAM is functioning properly. You can run a memory diagnostic test to check for any memory-related issues.

      Analyzing the Crash Dump:​

      The crash dump analysis points towards a driver issue, particularly with the ndis.sys file. The Realtek LAN driver (Rtnicxp.sys) is mentioned in the CrashMe output. Updating this driver to the latest version compatible with Windows 8 could potentially resolve the issue.

      Additional Notes:​

    • Since this is an older system running on a newer operating system, compatibility issues may arise. It's important to ensure that the hardware and drivers are fully supported by Windows 8.
    • If updating the LAN driver does not resolve the issue, you may need to delve deeper into the system logs and driver configurations to identify the specific cause of the crash. Try these steps and see if they help in resolving the issue with establishing an internet connection on your Compaq Presario running Windows 8 Pro.
 
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