Windows 10 Issues with Dell SupportAssist After Update: Exec Command Failed Errors

Marytheknees

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Joined
Apr 15, 2019
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42
ok this may not be your expertise but i wll post to see if amy one else ias having problems with s. Ever since I have updated to the latest version of it. The hardware scan failed every time all i get is exc command failed Dell says it is a Dll issue and that i need to rein stall the entire operating system for that. this is what i get when i run it appsrently Dell tried and said they can ot fix it and it is a Dll error and that i need to reinstall the operating systmem yet for weeks that said it was support assist problem No it is my computer. This is what i get '


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- Memory - Exec Command Failed

- CPU - Exec Command Failed

- Hard Drive - Exec Command Failed

- DVD-RW Drive - Exec Command Failed

- Video Card - Exec Command Failed

- Network Card - Exec Command Failed

- PCI Bridge - Exec Command Failed

- PCI Bus - Exec Command Failed

- Sound Card - Exec Command Failed

- HID - Exec Command Failed

- USB Composite - Exec Command Failed

- Bluetooth Device - Exec Command Failed

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Hello not sure if this is the right place for this I have been conyacting Dell tech support on this . For week they said it was asupport assist issue. then they tried fixinib it and doing what they could to fix the harware scan on support assist failing every tim since i have updated to the newest version but now since they can ot fix the issue and saying I am the only one which is not true having this issue They say it is DLL issue and need to reinstall the operating system. I have to do that for a hardware issue in Support assist. we have run all sorts of other tests for hardware and all pass.. I have hear from and seen others with the same problem. here is what i get every time i rn the support assist hard ware scan

Link Removed
- Memory - Exec Command Failed

- CPU - Exec Command Failed

- Hard Drive - Exec Command Failed

- DVD-RW Drive - Exec Command Failed

- Video Card - Exec Command Failed

- Network Card - Exec Command Failed

- PCI Bridge - Exec Command Failed

- PCI Bus - Exec Command Failed

- Sound Card - Exec Command Failed

- HID - Exec Command Failed

- USB Composite - Exec Command Failed

- Bluetooth Device - Exec Command Failed

Link Removed
 
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they now say it is a dll problem i have uninstalled reinstalled did all the steps i was told to do by them and in windows help
 
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i copied this from my email froma tech at Dell support .


well i am keepins uport assist but wil rarely use it and i am still convienced it is not my computer but the ap it self and until you at Dell figure it out I will stop using support assist

On 10/5/2021 11:35 AM, Mary wrote:

 
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well i am not going to reinstall the entire operating system
davehc said:
As they correctly said, you need to reinstall. NOT a Dell mistake.
Click to expand...

because i can not get a hardware issue to work on support assist
I ran sfc
davehc said:
As they correctly said, you need to reinstall. NOT a Dell mistake.
Click to expand...
why is that necessary everything else works

scan now and found nothing ran independent hard ware check and all passed
 
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please explain to me why i need to do that. and what guarantee it will work after a reinstall of the operating system. Please help me understand why this is necessary
 
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My suggestion was only based on your first post. It did look like you have more problems than those concerned with a single program
 
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so you are saying there is aproblem with my computer besides suppot assist. I ran sehgate seatool snd everything passed also speecy
 
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thank to all of you whore helping and responding to my issue. although i a not tech savvy and do not understand some of the steps and ling i do value any and all help thanks again. Please do not stop if you hae any other fixes or suggestions
 
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it has been uninstalled and reinstalled i even diasbled my norton antivirus
and still not working every thing else in support assist works just not the hardware scan I use revo and i ob it uninstaller and removed all left overs as well and then reinstalled still having the issue
 
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it was woring fine until the latest version what happens is the scan goes real fast and says no issues but then i get the stuff in post above in the history of SA.an seagste sea tools and HDD tune and found no errors
 
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I tried reinstalling support assist from Dell and it would not install . so i got it from Microsoft store. Now runs like a charm
 
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Solution
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