Windows 10 Kernelbase.dll error

Discussion in 'Windows 10 Help and Support' started by Nezkeys79, Jun 4, 2016.

  1. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

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    x64 is 64bit and x86 is 32bit
     
  2. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

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    The diag tool will really help narrow down the issue.
     
  3. Nezkeys79

    Nezkeys79 Member

    Joined:
    May 13, 2016
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    SPECCY INFO:

    SUMMARY:
    Operating System
    Windows 10 Home 64-bit
    CPU (Temperature 43%)
    Intel Core i7 4710HQ @ 2.50GHz 44 °C
    Crystal Well 22nm Technology
    RAM
    32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard 45%
    ASUSTeK COMPUTER INC. G751JY (SOCKET 0) 45 °C
    Graphics (Temperature 44%)
    Generic PnP Monitor (1920x1080@75Hz)
    4095MB NVIDIA GeForce GTX 980M (ASUStek Computer Inc) 45 °C
    Storage (Temperature 32%)
    476GB SAMSUNG MZHPU512HCGL-00005 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA) 32 °C
    Optical Drives
    MATSHITA BD-CMB UJ172 S
    Audio
    Realtek High Definition Audio


    OPERATING SYSTEM:
    Windows 10 Home 64-bit
    Computer type: Notebook
    Installation Date: 17/05/2016 19:14:16
    Windows Security Center
    User Account Control (UAC) Enabled
    Notify level 1 - Rare Notify
    Firewall Enabled
    Windows Update
    AutoUpdate Download Automatically and Install at Set Scheduled time
    Schedule Frequency Every Day
    Schedule Time
    Windows Defender
    Windows Defender Enabled
    Antivirus
    Antivirus Enabled
    Display Name Windows Defender
    Virus Signature Database Up to date
    .NET Frameworks installed
    v4.6 Full
    v4.6 Client
    v3.5 SP1
    v3.0 SP2
    v2.0 SP2
    Version 11.306.10586.0
    PowerShell
    Version 5.0.10586.0
    Environment Variables
    USERPROFILE C:\Users\Neil
    SystemRoot C:\WINDOWS
    User Variables
    Machine Variables
    Battery
    AC Line Online
    Battery Charge % 99 %
    Battery State High
    Remaining Battery Time Unknown
    Power Profile
    Active power scheme High performance
    Hibernation Enabled
    Turn Off Monitor after: (On AC Power) Never
    Turn Off Monitor after: (On Battery Power) Never
    Turn Off Hard Disk after: (On AC Power) 10000000 min
    Turn Off Hard Disk after: (On Battery Power) 10000000 min
    Suspend after: (On AC Power) Never
    Suspend after: (On Battery Power) Never
    Screen saver Disabled
    Scheduler
    07/06/2016 04:08; WinZipBackGroundToolsTask
    07/06/2016 12:00; ASUS Live Update1
    20/06/2016 12:00; ASUS Live Update2
    ASUS Splendid ACMON
    ASUS USB Charger Plus
    ATK Package 36D18D69AFC3
    ATK Package A22126881260
    Gaming Center
    McAfee Remediation (Prepare)
    RtHDVBg
    RTKCPL
    UMonitor Task
    Update Checker

    CPU:
    Intel Core i7 4710HQ
    Cores 4
    Threads 8
    Name Intel Core i7 4710HQ
    Code Name Crystal Well
    Package Socket 1364 BGA
    Technology 22nm
    Specification Intel Core i7-4870HQ CPU @ 2.50GHz
    Family 6
    Extended Family 6
    Model 6
    Extended Model 46
    Stepping 1
    Revision C1
    Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
    Virtualization Supported, Enabled
    Hyperthreading Supported, Enabled
    Fan Speed 2300 RPM
    Stock Core Speed 2500 MHz
    Stock Bus Speed 100 MHz
    Average Temperature 43 °C
    Caches
    L1 Data Cache Size 4 x 32 KBytes
    L1 Instructions Cache Size 4 x 32 KBytes
    L2 Unified Cache Size 4 x 256 KBytes
    L3 Unified Cache Size 6144 KBytes
    Average Temperature: 42%

    RAM:
    Memory slots
    Total memory slots 4
    Used memory slots 4
    Free memory slots 0
    Memory
    Type DDR3
    Size 32768 MBytes
    Channels # Dual
    DRAM Frequency 798.1 MHz
    CAS# Latency (CL) 11 clocks
    RAS# to CAS# Delay (tRCD) 11 clocks
    RAS# Precharge (tRP) 11 clocks
    Cycle Time (tRAS) 28 clocks
    Command Rate (CR) 2T
    Physical Memory
    Memory Usage 7 %
    Total Physical 32 GB
    Available Physical 29 GB
    Total Virtual 34 GB
    Available Virtual 31 GB
    SPD
    Number Of SPD Modules 4
    Slot #1
    Slot #2
    Slot #3
    Slot #4

    MOTHERBOARD:
    Motherboard
    Manufacturer ASUSTeK COMPUTER INC.
    Model G751JY (SOCKET 0)
    Version 1.0
    Chipset Vendor Intel
    Chipset Model Crystal Well
    Chipset Revision 08
    Southbridge Vendor Intel
    Southbridge Model HM87
    Southbridge Revision C2
    System Temperature 44 °C
    BIOS
    Brand American Megatrends Inc.
    Version G751JY.209
    Date 27/07/2015
    PCI Data
    Temperature: 44%

    GRAPHICS:
    Graphics
    Monitor
    Name Generic PnP Monitor on NVIDIA GeForce GTX 980M
    Current Resolution 1920x1080 pixels
    Work Resolution 1920x1040 pixels
    State Enabled, Primary
    Monitor Width 1920
    Monitor Height 1080
    Monitor BPP 32 bits per pixel
    Monitor Frequency 75 Hz
    Device \\.\DISPLAY1\Monitor0
    NVIDIA GeForce GTX 980M
    Manufacturer NVIDIA
    Model GeForce GTX 980M
    Device ID 10DE-1617
    Revision A2
    Subvendor ASUStek Computer Inc (1043)
    Current Performance Level Level 4
    Current GPU Clock 540 MHz
    Current Memory Clock 2505 MHz
    Current Shader Clock 2505 MHz
    Voltage 0.862 V
    Bus Interface PCI Express x16
    Temperature 44 °C
    Driver version 10.18.13.6822
    BIOS Version 84.04.48.00.39
    Memory 4095 MB
    Count of performance levels : 4
    Level 1 - "2D Desktop"
    GPU Clock 405 MHz
    Shader Clock 324 MHz
    Level 2 - "Default"
    GPU Clock 405 MHz
    Shader Clock 810 MHz
    Level 3 - "3D Applications"
    GPU Clock 540 MHz
    Shader Clock 1600 MHz
    Level 4 - "3D Applications"
    GPU Clock 540 MHz
    Shader Clock 2505 MHz

    STORAGE:
    Hard drives
    SAMSUNG MZHPU512HCGL-00005
    Manufacturer SAMSUNG
    Heads 16
    Cylinders 62,260
    Tracks 15,876,300
    Sectors 1,000,206,900
    SATA type SATA-III 6.0Gb/s
    Device type Fixed
    ATA Standard ACS2
    Firmware Version Number UXM6601Q
    LBA Size 48-bit LBA
    Power On Count 328 times
    Power On Time 50.9 days
    Speed Not used (SSD Drive)
    Features S.M.A.R.T., NCQ, TRIM, SSD
    Max. Transfer Mode SATA III 6.0Gb/s
    Used Transfer Mode SATA III 6.0Gb/s
    Interface SATA
    Capacity 476 GB
    Real size 512,110,190,592 bytes
    RAID Type None
    Partition 1
    Partition ID Disk #0, Partition #1
    Disk Letter C:
    File System NTFS
    Size 190 GB
    Used Space 164 GB (86%)
    Free Space 25.7 GB (14%)
    Partition 2
    Partition ID Disk #0, Partition #2
    File System NTFS
    Size 467 MB
    Used Space 385 MB (82%)
    Free Space 82 MB (18%)
    Partition 3
    Partition ID Disk #0, Partition #3
    Disk Letter D:
    File System NTFS
    Size 270 GB
    Used Space 688 MB (0%)
    Free Space 270 GB (100%)
    Partition 4
    Partition ID Disk #0, Partition #4
    File System NTFS
    Size 15 GB
    Used Space 83 MB (0%)
    Free Space 14.9 GB (100%)
    HGST HTS721010A9E630
    Manufacturer Hitachi
    Product Family Unknown
    Series Prefix Standard
    Model Capacity For This Specific Drive S70GB
    Heads 16
    Cylinders 121,601
    Tracks 31,008,255
    Sectors 1,953,520,065
    SATA type SATA-III 6.0Gb/s
    Device type Fixed
    ATA Standard ATA8-ACS
    Firmware Version Number JB0OA3J0
    LBA Size 48-bit LBA
    Power On Count 173 times
    Power On Time 50.9 days
    Speed 7200 RPM
    Features S.M.A.R.T., APM, NCQ
    Max. Transfer Mode SATA III 6.0Gb/s
    Used Transfer Mode SATA II 3.0Gb/s
    Interface SATA
    Capacity 931 GB
    Real size 1,000,204,886,016 bytes
    RAID Type None
    S.M.A.R.T
    Status Good
    Temperature 32 °C
    Temperature Range OK (less than 50 °C)
    Partition ID Disk #1, Partition #0
    Disk Letter E:
    File System NTFS
    Size 465 GB
    Used Space 726 MB (0%)
    Free Space 465 GB (100%)
    Partition 1
    Partition ID Disk #1, Partition #1
    Disk Letter F:
    File System NTFS
    Size 465 GB
    Used Space 569 MB (0%)
    Free Space 465 GB (100%)

    OPTICAL DRIVES:
    Optical Drives
    MATSHITA BD-CMB UJ172 S
    Media Type BD Reader
    Name MATSHITA BD-CMB UJ172 S
    Availability Running/Full Power
    Capabilities Random Access, Supports Writing, Supports Removable Media
    Read capabilities CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL, BD-R, BD-ROM, BD-RE
    Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
    Config Manager Error Code Device is working properly
    Config Manager User Config FALSE
    Drive G:
    Media Loaded FALSE
    SCSI Bus 2
    SCSI Logical Unit 0
    SCSI Port 1
    SCSI Target Id 0
    Status OK

    AUDIO:
    Audio
    Sound Cards
    NVIDIA High Definition Audio
    NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Realtek High Definition Audio
    Playback Devices
    Realtek Digital Output (Realtek High Definition Audio)
    Speakers (Realtek High Definition Audio) (default)
    Recording Device
    Microphone (Realtek High Definition Audio)

    NETWORK: (not comfortable giving personal info like my IP address etc so will give you the most I can from this section)
    DHCP Enabled
    Adapter Type Ethernet
    NetBIOS over TCP/IP Enabled via DHCP
    NETBIOS Node Type Hybrid node
    Link Speed 0 Bps (well this was randomly flashing numbers from 0 to 200 ocasionally 500 and 900 but seemed to be at 0 the most)
    WinHTTPInfo:
    WinHTTPSessionProxyType No proxy
    Session Proxy
    Session Proxy Bypass
    Connect Retries 5
    Connect Timeout (ms) 60,000
    HTTP Version HTTP 1.1
    Max Connects Per 1.0 Servers INFINITE
    Max Connects Per Servers INFINITE
    Max HTTP automatic redirects 10
    Max HTTP status continue 10
    Send Timeout (ms) 30,000
    IEProxy Auto Detect No
    Default Proxy Config Access Type No proxy
    Current TCP Connections:
    C:\Users\Neil\AppData\Local\Microsoft\OneDrive\OneDrive.exe
    C:\Windows\explorer.exe
    C:\Windows\System32\svchost.exe
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
    lsass.exe
    NvNetworkService.exe
    NvStreamNetworkService.exe
    NvStreamService.exe
    services.exe
    spoolsv.exe
    svchost.exe
    svchost.exe
    svchost.exe
    System Process
    System Process
    wininit.exe
     
    #23 Nezkeys79, Jun 6, 2016
    Last edited: Jun 6, 2016
  4. Nezkeys79

    Nezkeys79 Member

    Joined:
    May 13, 2016
    Messages:
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    most recent crash...

    Log Name: Application
    Source: Application Error
    Date: 07/06/2016 15:37:31
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: NeilsBaby
    Description:
    Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
    Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a
    Exception code: 0x40000015
    Fault offset: 0x000bdae8
    Faulting process ID: 0x1e50
    Faulting application start time: 0x01d1c0b6ca7ec499
    Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report ID: 9fcfa24b-4d0c-4269-bb70-5bdf9fa255eb
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-06-07T14:37:31.610389000Z" />
    <EventRecordID>1667</EventRecordID>
    <Channel>Application</Channel>
    <Computer>NeilsBaby</Computer>
    <Security />
    </System>
    <EventData>
    <Data>pol.exe</Data>
    <Data>1.18.13.0</Data>
    <Data>4e3bcddc</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.10586.306</Data>
    <Data>571afb9a</Data>
    <Data>40000015</Data>
    <Data>000bdae8</Data>
    <Data>1e50</Data>
    <Data>01d1c0b6ca7ec499</Data>
    <Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
    <Data>9fcfa24b-4d0c-4269-bb70-5bdf9fa255eb</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
     
  5. Nezkeys79

    Nezkeys79 Member

    Joined:
    May 13, 2016
    Messages:
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    0
    Downloaded APPCRASHViewer now and here are the results...

    Version=1
    EventType=APPCRASH
    EventTime=131097473047982975
    ReportType=2
    Consent=1
    UploadTime=131097473048883676
    ReportIdentifier=459ed862-2c68-11e6-89d0-cc3d82ea4e7a
    IntegratorReportIdentifier=b0fad60c-cf91-4e68-9652-efecaa22bad0
    WOW64=1
    NsAppName=pol.exe
    Response.BucketId=22bffdc6bbc254482cfef115c51742dd
    Response.BucketTable=1
    Response.LegacyBucketId=107726931285
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=pol.exe
    Sig[1].Name=Application Version
    Sig[1].Value=1.18.13.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4e3bcddc
    Sig[3].Name=Fault Module Name
    Sig[3].Value=d3d8.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=10.0.10586.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=5632d6b6
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00040971
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.10586.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=bdcb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=bdcb33e65a9843796b7ec31cc25bda3b
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=b1e9
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=b1e9e5e7403b4fc1f3fdca02e40d62b6
    UI[2]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
    UI[3]=PlayOnline Viewer has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
    LoadedModule[5]=C:\WINDOWS\AppPatch\AcLayers.DLL
    LoadedModule[6]=C:\WINDOWS\SYSTEM32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\SYSTEM32\USER32.dll
    LoadedModule[8]=C:\WINDOWS\SYSTEM32\GDI32.dll
    LoadedModule[9]=C:\WINDOWS\SYSTEM32\SHELL32.dll
    LoadedModule[10]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
    LoadedModule[11]=C:\WINDOWS\SYSTEM32\windows.storage.dll
    LoadedModule[12]=C:\WINDOWS\SYSTEM32\combase.dll
    LoadedModule[13]=C:\WINDOWS\SYSTEM32\RPCRT4.dll
    LoadedModule[14]=C:\WINDOWS\SYSTEM32\SspiCli.dll
    LoadedModule[15]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    LoadedModule[16]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[17]=C:\WINDOWS\SYSTEM32\sechost.dll
    LoadedModule[18]=C:\WINDOWS\SYSTEM32\advapi32.dll
    LoadedModule[19]=C:\WINDOWS\SYSTEM32\shlwapi.dll
    LoadedModule[20]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
    LoadedModule[21]=C:\WINDOWS\SYSTEM32\shcore.dll
    LoadedModule[22]=C:\WINDOWS\SYSTEM32\powrprof.dll
    LoadedModule[23]=C:\WINDOWS\SYSTEM32\profapi.dll
    LoadedModule[24]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll
    LoadedModule[25]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll
    LoadedModule[26]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[27]=C:\WINDOWS\SYSTEM32\sfc.dll
    LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[29]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[30]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
    LoadedModule[31]=C:\WINDOWS\SYSTEM32\IMM32.DLL
    LoadedModule[32]=C:\WINDOWS\SYSTEM32\ole32.dll
    LoadedModule[33]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\PolHook.dll
    LoadedModule[34]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[35]=C:\WINDOWS\SYSTEM32\DDRAW.dll
    LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
    LoadedModule[37]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
    LoadedModule[38]=C:\Program Files (x86)\Windower4\Hook.dll
    LoadedModule[39]=C:\WINDOWS\SYSTEM32\WS2_32.dll
    LoadedModule[40]=C:\WINDOWS\SYSTEM32\PSAPI.DLL
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[42]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_22adb5eaa762c7fa\gdiplus.dll
    LoadedModule[43]=C:\WINDOWS\SYSTEM32\dinput8.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\d3d8.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[46]=C:\WINDOWS\SYSTEM32\d3d8thk.dll
    LoadedModule[47]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[48]=C:\WINDOWS\SYSTEM32\clbcatq.dll
    LoadedModule[49]=C:\WINDOWS\system32\winbrand.dll
    LoadedModule[50]=C:\WINDOWS\SYSTEM32\dsound.dll
    LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSCTF.dll
    LoadedModule[52]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
    LoadedModule[53]=C:\WINDOWS\SYSTEM32\msi.dll
    LoadedModule[54]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\Comctl32.dll
    LoadedModule[55]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\viewer\com\polcoreEU.dll
    LoadedModule[56]=C:\WINDOWS\SYSTEM32\HID.DLL
    LoadedModule[57]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
    LoadedModule[58]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[59]=C:\WINDOWS\system32\nvspcap.dll
    LoadedModule[60]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
    LoadedModule[61]=C:\WINDOWS\system32\nvapi.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\D3DIM700.DLL
    LoadedModule[64]=C:\WINDOWS\System32\MMDevApi.dll
    LoadedModule[65]=C:\WINDOWS\System32\PROPSYS.dll
    LoadedModule[66]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[68]=C:\WINDOWS\SYSTEM32\WINTRUST.dll
    LoadedModule[69]=C:\WINDOWS\SYSTEM32\MSASN1.dll
    LoadedModule[70]=C:\WINDOWS\SYSTEM32\CRYPT32.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\NSI.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[73]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[74]=C:\WINDOWS\system32\napinsp.dll
    LoadedModule[75]=C:\WINDOWS\system32\pnrpnsp.dll
    LoadedModule[76]=C:\WINDOWS\system32\NLAapi.dll
    LoadedModule[77]=C:\WINDOWS\System32\mswsock.dll
    LoadedModule[78]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[79]=C:\WINDOWS\System32\winrnr.dll
    LoadedModule[80]=C:\WINDOWS\System32\wshbth.dll
    LoadedModule[81]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[82]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[83]=C:\WINDOWS\SYSTEM32\sxs.dll
    LoadedModule[84]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXi.dll
    LoadedModule[85]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll
    LoadedModule[86]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\ImeUiDll.dll
    LoadedModule[87]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\ImeUiDll2.dll
    LoadedModule[88]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
    LoadedModule[89]=C:\WINDOWS\SYSTEM32\nvd3dum.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\DWrite.dll
    LoadedModule[91]=C:\WINDOWS\SYSTEM32\avrt.dll
    LoadedModule[92]=C:\Program Files (x86)\Windower4\plugins\luacore.DLL
    LoadedModule[93]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCP90.dll
    LoadedModule[94]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCR90.dll
    LoadedModule[95]=C:\Program Files (x86)\Windower4\plugins\autoexec.DLL
    LoadedModule[96]=C:\Program Files (x86)\Windower4\plugins\ffochat.DLL
    LoadedModule[97]=C:\Program Files (x86)\Windower4\plugins\libs\socket\core.dll
    LoadedModule[98]=C:\Program Files (x86)\Windower4\plugins\libs\mime\core.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=PlayOnline Viewer
    AppPath=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=F20CA5855AD57E276F6849CC4697423C
     
  6. Nezkeys79

    Nezkeys79 Member

    Joined:
    May 13, 2016
    Messages:
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    Microsoft Visual C++ Runtime Library
    Runtime Error!

    (path for pol.exe listed here)

    This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

    I have just redownloaded and installed Microsoft Visual Runtime Library C++ 2008 x64. Every other visual runtime download I tried said I had up to date versions...so maybe I'm on to something here?
     
  7. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    Joined:
    May 25, 2009
    Messages:
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    Hi

    x86 means that it's 32 bit, no idea why it doesn't say x32?
    But you will see that you have a Program Files Folder and a Program files (x86) folder.

    I have no experience with Final Fantasy XI but I'm running a dozen other games from The Secret World, and The Elder Scrolls Online to Black Desert Online, Age of Conan, the newer Tomb Raiders etc. and they all run fine in Windows 10, in fact I've not found anything that doesn't run even my old Tomb Raider games from 10 or more years ago.

    It seems to me that unless you are seeing problems with other programs, then the game itself it causing the problem.

    I would try reinstalling the game again, but make sure you don't install it to the same install path that you have previously.

    The will cause Windows to see it as a new program and not pick up any preferences or settings left over from the previous installation.

    Just make a folder named Final Fantasy in the root directory (not the program files folders) of the drive and install it there.
    If you have more then one hard drive then I'd install it on the drive that Windows isn't on.

    Mike
     
  8. Nezkeys79

    Nezkeys79 Member

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    that involves rebuying the game and then 6 hours downloads/installs/updates...which I already tried once....but I did save it back to the same path.

    also yeah....every other game has worked fine. these are the games ive tried....

    everquest 1
    guild wars 1
    final fantasy 14
    elder scrolls online
    witcher 3
    gta 5

    I'm starting to think its the game too but when I get appcrash details naming things like dxd8.dll kernelbase32.dll and c++ visual runtime errors I'm not so sure (even if they cause no problems on all those other games). tbh i'll save myself £40 if I quit ffxi too as I run 3 accounts on it. no point playing if it crashes and lags all the time tho
     
  9. Nezkeys79

    Nezkeys79 Member

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    also ffxi runs its not like it just stops me from playing altogether. its a random crash to desktop. the longer I play for the worse the screen lag/refresh gets too, and the higher the temperature of the cpu and motherboard creep up (i.e starts around 50% then ends up around 70%). I can leave any of the others running for days with no problems. one thing I did hear is that on newer systems ffxi is forced through the cpu and not the shiny gpu I spent all my money on (gtx980m) so maybe the cpu is bad. maybe 3 instances of ffxi uses up more resources than just one of any of the other games. just to note though...I still get the crash to desktop with only one instance running but the temperatures don't rise. I've also had people say my rig should be able to run 10 instances of ffxi with no problems whatsoever
     
    #29 Nezkeys79, Jun 13, 2016
    Last edited: Jun 13, 2016

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