Windows 10 Kernelbase.dll error

Neemobeer

Windows Forum Team
Staff member
x64 is 64bit and x86 is 32bit
 


Neemobeer

Windows Forum Team
Staff member
The diag tool will really help narrow down the issue.
 


Nezkeys79

Member
It would sure be nice to have the hardware specs of the Computer you are having difficulties with. Make/Model if an OEM computer (Dell, HP, Acer, etc.)? Is it a desktop PC or laptop? Or is it a self-built PC (one you purchased parts for and built yourself), or a custom-built PC (one you paid someone to assemble your parts or purchase parts and assemble & test for you)??

Please also download the free SPECCY diagnostic from piriform.com and post back the output text result file here for us to look at.

Also, if you have a self-built PC or custom-built PC; we need the specs if you have the parts list, or you can use SPECCY to get those, but we also have to get the EXACT PSU Make/Model and wattage off the PSU label. There's a possibility your system is overtemping if you have an underpowered PSU for your rig.

Have you run hardware diagnostics on your RAM memory sticks and Hard Drive yet? If not, you should also do this too. See these 2 excellent links to help you do that if you do not know how:
MEMORY DIAGNOSTICS:
Memory Diagnostics
HARD DRIVE DIAGNOSTICS:
Hard Drive Diagnostic Procedure

It's important to provide us with ALL your hardware specs, since you don't seem to have benefitted from a software solution, it's time to look at the hardware inside your computer. My mantra for years has been "NO SOFTWARE ON THE PLANET CAN FIX BROKEN HARDWARE!!!".
My background is hardware design and systems engineering, so we don't look at these things until software solutions fail to provide you a solution to your app crashes.

We can then advise you further.

Best of luck, :encouragement:
<<<BIGBEARJEDI>>>
SPECCY INFO:

SUMMARY:
Operating System
Windows 10 Home 64-bit
CPU (Temperature 43%)
Intel Core i7 4710HQ @ 2.50GHz 44 °C
Crystal Well 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard 45%
ASUSTeK COMPUTER INC. G751JY (SOCKET 0) 45 °C
Graphics (Temperature 44%)
Generic PnP Monitor (1920x1080@75Hz)
4095MB NVIDIA GeForce GTX 980M (ASUStek Computer Inc) 45 °C
Storage (Temperature 32%)
476GB SAMSUNG MZHPU512HCGL-00005 (SSD)
931GB Hitachi HGST HTS721010A9E630 (SATA) 32 °C
Optical Drives
MATSHITA BD-CMB UJ172 S
Audio
Realtek High Definition Audio


OPERATING SYSTEM:
Windows 10 Home 64-bit
Computer type: Notebook
Installation Date: 17/05/2016 19:14:16
Windows Security Center
User Account Control (UAC) Enabled
Notify level 1 - Rare Notify
Firewall Enabled
Windows Update
AutoUpdate Download Automatically and Install at Set Scheduled time
Schedule Frequency Every Day
Schedule Time
Windows Defender
Windows Defender Enabled
Antivirus
Antivirus Enabled
Display Name Windows Defender
Virus Signature Database Up to date
.NET Frameworks installed
v4.6 Full
v4.6 Client
v3.5 SP1
v3.0 SP2
v2.0 SP2
Version 11.306.10586.0
PowerShell
Version 5.0.10586.0
Environment Variables
USERPROFILE C:\Users\Neil
SystemRoot C:\WINDOWS
User Variables
Machine Variables
Battery
AC Line Online
Battery Charge % 99 %
Battery State High
Remaining Battery Time Unknown
Power Profile
Active power scheme High performance
Hibernation Enabled
Turn Off Monitor after: (On AC Power) Never
Turn Off Monitor after: (On Battery Power) Never
Turn Off Hard Disk after: (On AC Power) 10000000 min
Turn Off Hard Disk after: (On Battery Power) 10000000 min
Suspend after: (On AC Power) Never
Suspend after: (On Battery Power) Never
Screen saver Disabled
Scheduler
07/06/2016 04:08; WinZipBackGroundToolsTask
07/06/2016 12:00; ASUS Live Update1
20/06/2016 12:00; ASUS Live Update2
ASUS Splendid ACMON
ASUS USB Charger Plus
ATK Package 36D18D69AFC3
ATK Package A22126881260
Gaming Center
McAfee Remediation (Prepare)
RtHDVBg
RTKCPL
UMonitor Task
Update Checker

CPU:
Intel Core i7 4710HQ
Cores 4
Threads 8
Name Intel Core i7 4710HQ
Code Name Crystal Well
Package Socket 1364 BGA
Technology 22nm
Specification Intel Core i7-4870HQ CPU @ 2.50GHz
Family 6
Extended Family 6
Model 6
Extended Model 46
Stepping 1
Revision C1
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Fan Speed 2300 RPM
Stock Core Speed 2500 MHz
Stock Bus Speed 100 MHz
Average Temperature 43 °C
Caches
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 32 KBytes
L2 Unified Cache Size 4 x 256 KBytes
L3 Unified Cache Size 6144 KBytes
Average Temperature: 42%

RAM:
Memory slots
Total memory slots 4
Used memory slots 4
Free memory slots 0
Memory
Type DDR3
Size 32768 MBytes
Channels # Dual
DRAM Frequency 798.1 MHz
CAS# Latency (CL) 11 clocks
RAS# to CAS# Delay (tRCD) 11 clocks
RAS# Precharge (tRP) 11 clocks
Cycle Time (tRAS) 28 clocks
Command Rate (CR) 2T
Physical Memory
Memory Usage 7 %
Total Physical 32 GB
Available Physical 29 GB
Total Virtual 34 GB
Available Virtual 31 GB
SPD
Number Of SPD Modules 4
Slot #1
Slot #2
Slot #3
Slot #4

MOTHERBOARD:
Motherboard
Manufacturer ASUSTeK COMPUTER INC.
Model G751JY (SOCKET 0)
Version 1.0
Chipset Vendor Intel
Chipset Model Crystal Well
Chipset Revision 08
Southbridge Vendor Intel
Southbridge Model HM87
Southbridge Revision C2
System Temperature 44 °C
BIOS
Brand American Megatrends Inc.
Version G751JY.209
Date 27/07/2015
PCI Data
Temperature: 44%

GRAPHICS:
Graphics
Monitor
Name Generic PnP Monitor on NVIDIA GeForce GTX 980M
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 75 Hz
Device \\.\DISPLAY1\Monitor0
NVIDIA GeForce GTX 980M
Manufacturer NVIDIA
Model GeForce GTX 980M
Device ID 10DE-1617
Revision A2
Subvendor ASUStek Computer Inc (1043)
Current Performance Level Level 4
Current GPU Clock 540 MHz
Current Memory Clock 2505 MHz
Current Shader Clock 2505 MHz
Voltage 0.862 V
Bus Interface PCI Express x16
Temperature 44 °C
Driver version 10.18.13.6822
BIOS Version 84.04.48.00.39
Memory 4095 MB
Count of performance levels : 4
Level 1 - "2D Desktop"
GPU Clock 405 MHz
Shader Clock 324 MHz
Level 2 - "Default"
GPU Clock 405 MHz
Shader Clock 810 MHz
Level 3 - "3D Applications"
GPU Clock 540 MHz
Shader Clock 1600 MHz
Level 4 - "3D Applications"
GPU Clock 540 MHz
Shader Clock 2505 MHz

STORAGE:
Hard drives
SAMSUNG MZHPU512HCGL-00005
Manufacturer SAMSUNG
Heads 16
Cylinders 62,260
Tracks 15,876,300
Sectors 1,000,206,900
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ACS2
Firmware Version Number UXM6601Q
LBA Size 48-bit LBA
Power On Count 328 times
Power On Time 50.9 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., NCQ, TRIM, SSD
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 476 GB
Real size 512,110,190,592 bytes
RAID Type None
Partition 1
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Size 190 GB
Used Space 164 GB (86%)
Free Space 25.7 GB (14%)
Partition 2
Partition ID Disk #0, Partition #2
File System NTFS
Size 467 MB
Used Space 385 MB (82%)
Free Space 82 MB (18%)
Partition 3
Partition ID Disk #0, Partition #3
Disk Letter D:
File System NTFS
Size 270 GB
Used Space 688 MB (0%)
Free Space 270 GB (100%)
Partition 4
Partition ID Disk #0, Partition #4
File System NTFS
Size 15 GB
Used Space 83 MB (0%)
Free Space 14.9 GB (100%)
HGST HTS721010A9E630
Manufacturer Hitachi
Product Family Unknown
Series Prefix Standard
Model Capacity For This Specific Drive S70GB
Heads 16
Cylinders 121,601
Tracks 31,008,255
Sectors 1,953,520,065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Firmware Version Number JB0OA3J0
LBA Size 48-bit LBA
Power On Count 173 times
Power On Time 50.9 days
Speed 7200 RPM
Features S.M.A.R.T., APM, NCQ
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 931 GB
Real size 1,000,204,886,016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 32 °C
Temperature Range OK (less than 50 °C)
Partition ID Disk #1, Partition #0
Disk Letter E:
File System NTFS
Size 465 GB
Used Space 726 MB (0%)
Free Space 465 GB (100%)
Partition 1
Partition ID Disk #1, Partition #1
Disk Letter F:
File System NTFS
Size 465 GB
Used Space 569 MB (0%)
Free Space 465 GB (100%)

OPTICAL DRIVES:
Optical Drives
MATSHITA BD-CMB UJ172 S
Media Type BD Reader
Name MATSHITA BD-CMB UJ172 S
Availability Running/Full Power
Capabilities Random Access, Supports Writing, Supports Removable Media
Read capabilities CD-R, CD-RW, CD-ROM, DVD-RAM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL, BD-R, BD-ROM, BD-RE
Write capabilities CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL
Config Manager Error Code Device is working properly
Config Manager User Config FALSE
Drive G:
Media Loaded FALSE
SCSI Bus 2
SCSI Logical Unit 0
SCSI Port 1
SCSI Target Id 0
Status OK

AUDIO:
Audio
Sound Cards
NVIDIA High Definition Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio
Playback Devices
Realtek Digital Output (Realtek High Definition Audio)
Speakers (Realtek High Definition Audio) (default)
Recording Device
Microphone (Realtek High Definition Audio)

NETWORK: (not comfortable giving personal info like my IP address etc so will give you the most I can from this section)
DHCP Enabled
Adapter Type Ethernet
NetBIOS over TCP/IP Enabled via DHCP
NETBIOS Node Type Hybrid node
Link Speed 0 Bps (well this was randomly flashing numbers from 0 to 200 ocasionally 500 and 900 but seemed to be at 0 the most)
WinHTTPInfo:
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout (ms) 60,000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout (ms) 30,000
IEProxy Auto Detect No
Default Proxy Config Access Type No proxy
Current TCP Connections:
C:\Users\Neil\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Windows\explorer.exe
C:\Windows\System32\svchost.exe
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
lsass.exe
NvNetworkService.exe
NvStreamNetworkService.exe
NvStreamService.exe
services.exe
spoolsv.exe
svchost.exe
svchost.exe
svchost.exe
System Process
System Process
wininit.exe
 


Last edited:

Nezkeys79

Member
most recent crash...

Log Name: Application
Source: Application Error
Date: 07/06/2016 15:37:31
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NeilsBaby
Description:
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a
Exception code: 0x40000015
Fault offset: 0x000bdae8
Faulting process ID: 0x1e50
Faulting application start time: 0x01d1c0b6ca7ec499
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report ID: 9fcfa24b-4d0c-4269-bb70-5bdf9fa255eb
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-07T14:37:31.610389000Z" />
<EventRecordID>1667</EventRecordID>
<Channel>Application</Channel>
<Computer>NeilsBaby</Computer>
<Security />
</System>
<EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4e3bcddc</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.10586.306</Data>
<Data>571afb9a</Data>
<Data>40000015</Data>
<Data>000bdae8</Data>
<Data>1e50</Data>
<Data>01d1c0b6ca7ec499</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>
<Data>9fcfa24b-4d0c-4269-bb70-5bdf9fa255eb</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 


Nezkeys79

Member
Downloaded APPCRASHViewer now and here are the results...

Version=1
EventType=APPCRASH
EventTime=131097473047982975
ReportType=2
Consent=1
UploadTime=131097473048883676
ReportIdentifier=459ed862-2c68-11e6-89d0-cc3d82ea4e7a
IntegratorReportIdentifier=b0fad60c-cf91-4e68-9652-efecaa22bad0
WOW64=1
NsAppName=pol.exe
Response.BucketId=22bffdc6bbc254482cfef115c51742dd
Response.BucketTable=1
Response.LegacyBucketId=107726931285
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=pol.exe
Sig[1].Name=Application Version
Sig[1].Value=1.18.13.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4e3bcddc
Sig[3].Name=Fault Module Name
Sig[3].Value=d3d8.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.10586.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5632d6b6
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00040971
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.10586.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=bdcb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=bdcb33e65a9843796b7ec31cc25bda3b
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=b1e9
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=b1e9e5e7403b4fc1f3fdca02e40d62b6
UI[2]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
UI[3]=PlayOnline Viewer has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\AppPatch\AcLayers.DLL
LoadedModule[6]=C:\WINDOWS\SYSTEM32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\USER32.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[11]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\RPCRT4.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\advapi32.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\shlwapi.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\shcore.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\OLEAUT32.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\SETUPAPI.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\sfc.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[29]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
LoadedModule[31]=C:\WINDOWS\SYSTEM32\IMM32.DLL
LoadedModule[32]=C:\WINDOWS\SYSTEM32\ole32.dll
LoadedModule[33]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\PolHook.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\DDRAW.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
LoadedModule[38]=C:\Program Files (x86)\Windower4\Hook.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\WS2_32.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\PSAPI.DLL
LoadedModule[41]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[42]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_22adb5eaa762c7fa\gdiplus.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\dinput8.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\d3d8.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\d3d8thk.dll
LoadedModule[47]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[49]=C:\WINDOWS\system32\winbrand.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\dsound.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\MSCTF.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[54]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\Comctl32.dll
LoadedModule[55]=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\viewer\com\polcoreEU.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[57]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[59]=C:\WINDOWS\system32\nvspcap.dll
LoadedModule[60]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[61]=C:\WINDOWS\system32\nvapi.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\D3DIM700.DLL
LoadedModule[64]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[65]=C:\WINDOWS\System32\PROPSYS.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[67]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\WINTRUST.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\CRYPT32.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\NSI.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[73]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[74]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[75]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[76]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[77]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[79]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[80]=C:\WINDOWS\System32\wshbth.dll
LoadedModule[81]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[82]=C:\Windows\System32\rasadhlp.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[84]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXi.dll
LoadedModule[85]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll
LoadedModule[86]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\ImeUiDll.dll
LoadedModule[87]=C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\ImeUiDll2.dll
LoadedModule[88]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\nvd3dum.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\avrt.dll
LoadedModule[92]=C:\Program Files (x86)\Windower4\plugins\luacore.DLL
LoadedModule[93]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCP90.dll
LoadedModule[94]=C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCR90.dll
LoadedModule[95]=C:\Program Files (x86)\Windower4\plugins\autoexec.DLL
LoadedModule[96]=C:\Program Files (x86)\Windower4\plugins\ffochat.DLL
LoadedModule[97]=C:\Program Files (x86)\Windower4\plugins\libs\socket\core.dll
LoadedModule[98]=C:\Program Files (x86)\Windower4\plugins\libs\mime\core.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=PlayOnline Viewer
AppPath=C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=F20CA5855AD57E276F6849CC4697423C
 


Nezkeys79

Member
Microsoft Visual C++ Runtime Library
Runtime Error!

(path for pol.exe listed here)

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I have just redownloaded and installed Microsoft Visual Runtime Library C++ 2008 x64. Every other visual runtime download I tried said I had up to date versions...so maybe I'm on to something here?
 


MikeHawthorne

Essential Member
Microsoft Community Contributor
Hi

x86 means that it's 32 bit, no idea why it doesn't say x32?
But you will see that you have a Program Files Folder and a Program files (x86) folder.

I have no experience with Final Fantasy XI but I'm running a dozen other games from The Secret World, and The Elder Scrolls Online to Black Desert Online, Age of Conan, the newer Tomb Raiders etc. and they all run fine in Windows 10, in fact I've not found anything that doesn't run even my old Tomb Raider games from 10 or more years ago.

It seems to me that unless you are seeing problems with other programs, then the game itself it causing the problem.

I would try reinstalling the game again, but make sure you don't install it to the same install path that you have previously.

The will cause Windows to see it as a new program and not pick up any preferences or settings left over from the previous installation.

Just make a folder named Final Fantasy in the root directory (not the program files folders) of the drive and install it there.
If you have more then one hard drive then I'd install it on the drive that Windows isn't on.

Mike
 


Nezkeys79

Member
Hi

x86 means that it's 32 bit, no idea why it doesn't say x32?
But you will see that you have a Program Files Folder and a Program files (x86) folder.

I have no experience with Final Fantasy XI but I'm running a dozen other games from The Secret World, and The Elder Scrolls Online to Black Desert Online, Age of Conan, the newer Tomb Raiders etc. and they all run fine in Windows 10, in fact I've not found anything that doesn't run even my old Tomb Raider games from 10 or more years ago.

It seems to me that unless you are seeing problems with other programs, then the game itself it causing the problem.

I would try reinstalling the game again, but make sure you don't install it to the same install path that you have previously.

The will cause Windows to see it as a new program and not pick up any preferences or settings left over from the previous installation.

Just make a folder named Final Fantasy in the root directory (not the program files folders) of the drive and install it there.
If you have more then one hard drive then I'd install it on the drive that Windows isn't on.

Mike
that involves rebuying the game and then 6 hours downloads/installs/updates...which I already tried once....but I did save it back to the same path.

also yeah....every other game has worked fine. these are the games ive tried....

everquest 1
guild wars 1
final fantasy 14
elder scrolls online
witcher 3
gta 5

I'm starting to think its the game too but when I get appcrash details naming things like dxd8.dll kernelbase32.dll and c++ visual runtime errors I'm not so sure (even if they cause no problems on all those other games). tbh i'll save myself £40 if I quit ffxi too as I run 3 accounts on it. no point playing if it crashes and lags all the time tho
 


Nezkeys79

Member
Hi

x86 means that it's 32 bit, no idea why it doesn't say x32?
But you will see that you have a Program Files Folder and a Program files (x86) folder.

I have no experience with Final Fantasy XI but I'm running a dozen other games from The Secret World, and The Elder Scrolls Online to Black Desert Online, Age of Conan, the newer Tomb Raiders etc. and they all run fine in Windows 10, in fact I've not found anything that doesn't run even my old Tomb Raider games from 10 or more years ago.

It seems to me that unless you are seeing problems with other programs, then the game itself it causing the problem.

I would try reinstalling the game again, but make sure you don't install it to the same install path that you have previously.

The will cause Windows to see it as a new program and not pick up any preferences or settings left over from the previous installation.

Just make a folder named Final Fantasy in the root directory (not the program files folders) of the drive and install it there.
If you have more then one hard drive then I'd install it on the drive that Windows isn't on.

Mike
also ffxi runs its not like it just stops me from playing altogether. its a random crash to desktop. the longer I play for the worse the screen lag/refresh gets too, and the higher the temperature of the cpu and motherboard creep up (i.e starts around 50% then ends up around 70%). I can leave any of the others running for days with no problems. one thing I did hear is that on newer systems ffxi is forced through the cpu and not the shiny gpu I spent all my money on (gtx980m) so maybe the cpu is bad. maybe 3 instances of ffxi uses up more resources than just one of any of the other games. just to note though...I still get the crash to desktop with only one instance running but the temperatures don't rise. I've also had people say my rig should be able to run 10 instances of ffxi with no problems whatsoever
 


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