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I have been getting a crash to desktop problem with playing Final Fantasy XI and tried numerous so called fixes but nothing as worked as of yet and it's driving me insane. Basically it just randomly crashes to the desktop with no warning accompanied by the message "playonline encountered and error and stopped working" with no error code which makes it infuriatingly difficult to detect what the problem is. There are no warning signals like an r0 (that can happen if the microwave is on for example) it just happens. It can happen after 5 mins or an hour, or 5 hours. It appears to be random based on that but I've noticed it seems to happen a lot if I go afk. I disabled all sleep/hibernation settings that may be conflicting and they are now set to either "never" or the max value I can put in. The most recent thing I tried which I hadn't tried before was changing to a wired connection instead of a wireless one but as you've guessed I still get this crash.
Anyway after yet more hours of digging/researching I stumbled upon a post to check my event viewer and found some very interesting things detailing errors and reports of various things and some of them look like culprits but I wouldn't have the first clue on how to fix them and really need help from people who do please. One of them actually names pol.exe (playonline) but I have a feeling that some of the others might be involved too. Here they are...
1) a) Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a
Exception code: 0x40000015
Fault offset: 0x000bdae8
Faulting process ID: 0x658
Faulting application start time: 0x01d1bebfe1d94482
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report ID: 49881814-ff4f-40c8-913e-780646c8ebcc
--------I think the next one is related to the above so listed them together--------
1) b) Fault Bucket 108151411850, type 1. Event Name: APPCRASH. Response: not available. Source: Windows Error Reporting. Even ID: 1001
2) The network interface Intel Dual Band wireless AC 7260 has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. The network interface has reset twice since its last initialization
3) WLAN autoconfig detected limit.connectivity. performing reset/recover adapter. code: 8 0xc 0x0. There are quite a few entries of this nature with different codes
4) TCP/IP has chosen to restrict the congestion window for several connections due to a network condition. This could be related to a problem in the TCP global or supplemental configuration and will cause degraded throughput
5) The browser has forced an election on Network\Device\NetBT_Tcpip because a master browser was stopped. The letters "BT" co-incidentally happen to be the name of the people who supply my broadband or am I overthinking this one?
6) Name resolution for the name wpad timed out after none of the configured DNS servers responded
7) The server (long ID) did not register with DCOM within the required timeout
8) The application specific settings do not grant Local Activation permission for the COM server application with CLSID (long ID) and APPID to the user NT AUTHORITY\SYSTEM SID (long ID)
9) The user data_access, the user data_storage, the contact_data, and the sync_host services (all the same ID) have terminated unexpectedly
10) I ran the troubleshooter for every network tab I could and everything came up clean except for "Incoming Connections" where it said this "Problems Found: 1 or more network protocols are missing on this computer". It then asked me to "try these repairs as admin" which I agreed to and then it said "fixed". Whatever this fixed it had no effect on the crash I get with Final Fantasy XI
Sorry for the kinda long post but this is really starting to bug me as I've spent over a month now trying to fix this. Just a little recap...I recently performed a repair install of windows 10, a fresh install of FFXI and playonline (As in a brand new bought copy), and a fresh download/install of windower4...the 3rd party application used to launch Final Fantasy XI. My directx version is 12 even though final fantasy XI apparently only runs on 8.1, and my GPU is NVidia GTX980M. On a side note I've played Morowind, Oblivion, Skyrim, The Witcher 3, Everquest, Guild Wars with no problems at all
Anyway after yet more hours of digging/researching I stumbled upon a post to check my event viewer and found some very interesting things detailing errors and reports of various things and some of them look like culprits but I wouldn't have the first clue on how to fix them and really need help from people who do please. One of them actually names pol.exe (playonline) but I have a feeling that some of the others might be involved too. Here they are...
1) a) Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4e3bcddc
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571afb9a
Exception code: 0x40000015
Fault offset: 0x000bdae8
Faulting process ID: 0x658
Faulting application start time: 0x01d1bebfe1d94482
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report ID: 49881814-ff4f-40c8-913e-780646c8ebcc
--------I think the next one is related to the above so listed them together--------
1) b) Fault Bucket 108151411850, type 1. Event Name: APPCRASH. Response: not available. Source: Windows Error Reporting. Even ID: 1001
2) The network interface Intel Dual Band wireless AC 7260 has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. The network interface has reset twice since its last initialization
3) WLAN autoconfig detected limit.connectivity. performing reset/recover adapter. code: 8 0xc 0x0. There are quite a few entries of this nature with different codes
4) TCP/IP has chosen to restrict the congestion window for several connections due to a network condition. This could be related to a problem in the TCP global or supplemental configuration and will cause degraded throughput
5) The browser has forced an election on Network\Device\NetBT_Tcpip because a master browser was stopped. The letters "BT" co-incidentally happen to be the name of the people who supply my broadband or am I overthinking this one?
6) Name resolution for the name wpad timed out after none of the configured DNS servers responded
7) The server (long ID) did not register with DCOM within the required timeout
8) The application specific settings do not grant Local Activation permission for the COM server application with CLSID (long ID) and APPID to the user NT AUTHORITY\SYSTEM SID (long ID)
9) The user data_access, the user data_storage, the contact_data, and the sync_host services (all the same ID) have terminated unexpectedly
10) I ran the troubleshooter for every network tab I could and everything came up clean except for "Incoming Connections" where it said this "Problems Found: 1 or more network protocols are missing on this computer". It then asked me to "try these repairs as admin" which I agreed to and then it said "fixed". Whatever this fixed it had no effect on the crash I get with Final Fantasy XI
Sorry for the kinda long post but this is really starting to bug me as I've spent over a month now trying to fix this. Just a little recap...I recently performed a repair install of windows 10, a fresh install of FFXI and playonline (As in a brand new bought copy), and a fresh download/install of windower4...the 3rd party application used to launch Final Fantasy XI. My directx version is 12 even though final fantasy XI apparently only runs on 8.1, and my GPU is NVidia GTX980M. On a side note I've played Morowind, Oblivion, Skyrim, The Witcher 3, Everquest, Guild Wars with no problems at all
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