No CD was included with either keyboard. Apparently it is assumed that Windows would automatically detect it. Indeed Windows states that it is successfully installed, but apparentltly there are drfaults in the drivers. Also HP suuport has recommended installeing other drivers and they also do not work coorectly.
I feel the problem is with the 64 bit driver. Both the wireless keyboard and wired multimedia keyboard failed to provide key programming on my Windows 7 64 bit computer and my Vista 64 bit computer. The wired multimedia PS2 keyboard supplied with the Vista 64 bit computer does populate the key function grid. An earlier post in this thread indicated that the 32 bit driver would install and that 64 bit driver would be found on the HP site. I have not found that driver. Telephone support attempted to be helpful and two drivers were installed according to their directions or by them, but neither one provided key programming like I have on the 32 bit Vista computer. It would be nice, if HP could direct me to a working driver or see see to that one is available Telephone support even called me back two times and on two occasions took control of my computer to make an attempt to solve the problem, but were not successful. When either keyboard is first connected a driver is automatically installed, but so far have not produced the right result. Don
QUOTE=Saltgrass;207141]I found
this thread on the HP site. It seems to contain some good information about your wireless keyboard, such as where to find a manual and a different model number for it.
Maybe if you try to install a driver again, you might see an option for the other model number (Model # FK977AA), depending on how you install the driver.
I suppose I should add, do feel the problem is in Windows, or the HP keyboard setup? It is strange 2 different keyboards would exhibit the same type of problem, but they are both HPs.
And when you say you reloaded the driver, did you re-run the install software from the CD?