Windows 7 My computer is rather fond of the blue screen of death

H

Hopptramp

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Joined
Jul 18, 2011
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58
Very recently got this computer Link Removednd it came with Windows 7 trial enterprise.... In German. (I speak only English unfortunately)

So to solve this problem I trawled the internet, and after a few hours I got the solution from a program called vistalizator, and I have changed the language to English. Some things such as the start up is still in German.

Now, I use this computer for gaming, so I downloaded steam, no problem, and I've downloaded games. Some games will work for a bit before crashing on me, some instantly, and some just can't install.

Often when just using too many things on my computer (itunes, chrome and my docutments at the same time) the computer crashes and shows me the Blue Screen

Last time this happened I copied the issue box when I turned on the computer

"Problem signature: Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033


Additional information about the problem:
BCCode: 50
BCP1: FFFFF3000B7FCF28
BCP2: 0000000000000001
BCP3: FFFFF8800301D7F9
BCP4: 0000000000000007
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


Files that help describe the problem:
C:\Windows\Minidump\071811-22916-01.dmp
C:\Users\rob\AppData\Local\Temp\WER-52073-0.sysdata.xml


Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt"

I would like to be able to use my computer, I don't want to have to pay for a new operating system. Please help, thank you.
 
Solution
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

Your latest dump file lists dxgmms1.sys as the probable cause. This is a Windows System file related to graphics and for it to be the cause of your crash is highly unlikely.
You're also getting a lot of different stop errors which may indicate hardware.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.

As a Priority:

AVG is known to be a cause of BSOD's on Windows 7 systems. Suggest that you uninstall it. Download the correct Link Removed...
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No luck, it registered that you could update with that file.. it cancelled the previous flash, wrote the new flash.. yet I checked my CPU-z and no change.

I can understand the poor assistance thing, I emailed the company I got this computer from about changing the language, and they said it's not possible I have to get a new operating system... idiots
 
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I've come to the conclusion computers hate me for no reason. I'm thinking about wiping the computer clean and starting again with a new copy of windows 7 a friend has. and installing everything again. Or is that not going to help in any way?
 
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Looking at your last dump, your ATI drivers are fairly old. Can you update them to the latest available at Link Removed and do some testing with them. Uninstall the old driver using catalyst Install manager from programs and features. Reboot and then install the new ones.

Could you also run dxdiag and save off the info it collects and add it as an attachment please. I want this as you seem to be suffering for directx based bsods.
 
Last edited:
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I've also noticed your network drivers are old and from 2009. You can get the latest from Link Removed - Invalid URL
 
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sorry for no reply recently, I updated my windows 7 by installing oanother over the top so that it's fully english and not a trial... tjhen my internet went kinda bust.

Currently going through all the updates again then I'll post a dxdig for you, thanks
 
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Well I emailed the source of the computer (shinobee) and they have emailed back with this:

"Dear Mr. Hopps,

sorry that you had so much trouble with the computer. The productdescription clearly indicated a German trial for testing purposes
however you had to switch it with a full version which you did.

Regarding the bluescreens we think that one of the memory sticks are faulty. Could you test the computer with one memory stick at
the time?

Best Regards,
shinobee Customer Service"

But when they say memory sticks, I'm just thinking USB memory stick? And i'm sure that's the wrong interpretation
 
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They mean the memory in the computer. Remove one and run memtest86 on the remaining stick for at least 7 passes, do this for each slot. Then move on to the next stick and do the same. Will take awhile.
 
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Yes literally. Once the side of the case is off, it isn't difficult to remove RAM, gently push the tabs either side and it'll just pop out
 
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The company was spot on, using memtest 86 I disconvered one of my RAM memory sticks has 4000 errors.. no wait, now it's 5000... 6000... 7000


Okay it's managed to get to 16000 errors while I've been typing... I'll make another reply when I get total errors. I actually am finding this hilarious for some reason.
 
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