NETIO.sys RANDOM CRASHES

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Syed Kashif, Nov 16, 2012.

  1. Syed Kashif

    Syed Kashif New Member

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    I have been fightin for days but cant find a solution....
    Here is the dmp file...
    please help......
     

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  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 1000007F, {8, 82267280, 0, 0}
    
    
    Probably caused by : NETIO.SYS ( NETIO!PplGenericAllocateFunction+35 )
    
    
    Followup: MachineOwner
    The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    This trap could be a bound trap (a trap the kernel is not permitted to catch) or a double fault (a fault that occurred while processing an earlier fault, which always results in a system failure).
    Cause

    Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.
    A double fault can occur when the kernel stack overflows. This overflow occurs if multiple drivers are attached to the same stack. For example, if two file system filter drivers are attached to the same stack and then the file system recurses back in, the stack overflows.

    I checked through the driver stack and your running a very old Intel driver. Please update all drivers to the latest versions found via your manufacturers web page:

    Drivers and Downloads | Dell [United States]

     
  3. Syed Kashif

    Syed Kashif New Member

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    Thank u for taking time bt can u pinpoint to which intel driver needs updating bcoz all of my drivers are already updated...
     
  4. kemical

    kemical Windows Forum Admin
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    This is the driver from the dmp file:

    HECI.sys Wed Oct 20 00:33:38 2010

    I've also arrowed the download:

    intel.
     
  5. Syed Kashif

    Syed Kashif New Member

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    Thanks, i will update and reply soon.....
     
  6. Syed Kashif

    Syed Kashif New Member

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    I downloaded the driver you marked but when i intalled it, a dialog box apperead saying that a newer version is installed in your computer would you like to overwrite that with this older version and i overwrote....
    And also i am getting intel management engine update in windows update dated to october 2010 but i have hidden it....
     
  7. Syed Kashif

    Syed Kashif New Member

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    I hoped that it was dead but....
    It came again....
    Good to see that netio.sys was not involved this time...
    Analyze and help me pls.......
     

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  8. Syed Kashif

    Syed Kashif New Member

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    you are my only hope sir...
    i am fed up.....
     

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  9. kemical

    kemical Windows Forum Admin
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    Hi yes one was for NETIO.SYS again. The other was caused by the intel graphics driver. Can you please un-install and then re-install your network driver just to make sure thats ok. I noticed a driver dated from 2006 but it's a securom driver, do you play any old games at all? Also when do the bsod's happen? Is it anytime or when your doing something particular?

    Also please run a system file checker. Right click on cmd prompt and run as admin. Type:

    sfc /scannow

    Press enter and then wait to see the results.

    Try a chkdsk as well. Right click on My computer, choose properties, Tools and then check for errors.
     
  10. Syed Kashif

    Syed Kashif New Member

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    I have already re installed the network and graphics driver many a times and i dont usually play games in it and the games which are installed are downloaded via windows store....
    Well i will system file check and chk dsk and let you know the results....
     
  11. kemical

    kemical Windows Forum Admin
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    Just out of interest, when you say you installed the graphics and network drivers many times did you un-install them first?
     
  12. Syed Kashif

    Syed Kashif New Member

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    Yes and i can say it for sure....
     
  13. Syed Kashif

    Syed Kashif New Member

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    I have system file checked and got the following report saying that windows has repaired many corrupted files.........
     

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  14. Syed Kashif

    Syed Kashif New Member

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    recent dump files before and even after system file check....
     

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  15. kemical

    kemical Windows Forum Admin
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    Almost all the dmp files had a bugcheck code of 0x7F:



    Please check your RAM. If you have two sticks please try and remove one until testing is over. Use the app found here:
    Memtest86+ - Advanced Memory Diagnostic Tool
    and test for 7/8 passes. It's important to test one stick at a time so that errors are not missed and that you know which, if any, is the faulty stick.
     
    #15 kemical, Nov 18, 2012
    Last edited by a moderator: Nov 18, 2012
  16. Syed Kashif

    Syed Kashif New Member

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    Sir, its a new laptop....
    merely 3 months old...
    I can guarantee it is not the problem in this case....
     
    #16 Syed Kashif, Nov 18, 2012
    Last edited by a moderator: Nov 18, 2012
  17. kemical

    kemical Windows Forum Admin
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    It is entirely possible to buy bad RAM. If however you are worried I should imagine the machine is still under warranty, yes? You could always take it back.

    Ok.. Please post from the beginning what actually happened with your install. Was the machine originally installed with windows 7 and you installed windows 8? If so when did it start blue screening?
     
  18. Syed Kashif

    Syed Kashif New Member

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    Sir it started blue screening the moment i installed win 8.....
    win 7 was perfect btw....
    i can guarantee ram is not involved...
    AND ONE MORE THING...
    DELL's WEBSITE DOESN'T SHOW 32 BIT DRIVERS AND COMES PRE INSTALLED WITH 64 BIT WINDOWS 7...
    BUT I HAVE INSTALLED WINDOWS 8 32 BIT...
    COULD THAT BE THE CASE??
    WHAT DO YOU THINK....
     
  19. kemical

    kemical Windows Forum Admin
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    Did you perform a clean install? Even so, I'm pretty sure there lies your problem.
     
  20. Syed Kashif

    Syed Kashif New Member

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    Yeah i cleaned installed for sure....
    And i installed it twice..
    When it started blue screening i reinstalled it but found no way out..
    And sir i love win 8 and that is why i dont wanna go back to win 7...
    pls help me out.........
     
    #20 Syed Kashif, Nov 18, 2012
    Last edited by a moderator: Nov 18, 2012

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