No internet connection.

#1
About 2 weeks ago my laptop stopped being able to connect to the internet. I didnt change any settings or anything around that time, and im still on the same internet provider (BT). I can connect to the BTHub ok by wireless but i dont get internet access. This is also the case when i try and go wired.

My brothers laptop is Vista (im using this laptop atm), about 2 years older than my laptop and he can connect fine. My dad's ipad can also connect, no problem.

I have a Packard Bell EasyNote TM with windows 7 and a Atheros AR5B93 wireless network adapter. Ive tried running diagnostics and i get the message that 'the DNS server isnt responding' or something like 'your computer settings seem to be compatible, but the DNS server isnt responding'

I have tried loads of things, changing the DNS in IPv4 and IPv6 to specific ones, disabling and enabling my wireless adapter, /release /renew ing the ipconfig in cmd, and have yet to find a working solution.

I bought the laptop in august last year, really frustrated at this problem as i cant seem to fix it. Ive just finished my A2 level exams and i would really love some internet.

Any possible solutions would be appreciated

Dan
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#2
Sounds most likely that you have no domain name service which converts urls to IP adresses. Check your network connection properties and see if it is set to obtain dns address automatically. Then run a command prompt and enter the following:

ipconfig /all

and show us the details for your wireless connection.
 


#3
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\Dan> ping Google
Ping request could not find host Google. Please check the name and try a
gain.


C:\Users\Dan> ping Google
Ping request could not find host Google. Please check the name and try
again.


C:\Users\Dan> ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : Dan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home


Ethernet adapter Local Area Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 70-5A-B6-42-D6-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wireless Network Connection:


Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-F1-A1-06-1C-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c42f:f39d:c727:c3f6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 28 June 2011 12:58:43
Lease Expires . . . . . . . . . . : 29 June 2011 13:23:14
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 191896068
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-28-6E-4C-70-5A-B6-42-D6-B8


DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter Local Area Connection* 9:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter 6TO4 Adapter:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.{F88AE970-A247-41F6-8CEE-1D964C06EBFB}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter isatap.home:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


C:\Users\Dan> ipconfig /all
 


patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#4
The DNS address 8.8.8.8 indicates that you are using the google dns service. The default, unless you have good reason for changing it is to use the dns provided by your isp. On your pc this would be achieved by setting the dns address to the ip address of your router which would then, in turn forward the request to your isp. Try changing the dns server ip address on your connection to that of your router which appears to 192.168.1.254
 


Last edited:
#5
Yea changing the DNS settings to that of google was one of the things i tried to fix the problem. Changing the DNS servers to the one you suggested didnt work either. I think i tried this before as well, with no such luck

Dan
 


Trouble

Noob Whisperer
#6
Following along on Pat's DNS premise, open a command prompt and ping 64.233.169.99
let us know the results and then
open a browser window and paste 64.233.169.99 into the address bar and hit enter
let us know the results.
 


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