Windows 7 ORDINAL NOT Found

[wilhelm1]

This is a problem that I created by doing something stupid. Like recovering my laptop with the recovery disks for my desktop. Now I am trying to recover my laptop. I have a message that says "ordinal 383 could not be located in the dynamic link library iertutil.dll." (HKCMD.EXE)

When I go to bring up Internet Explorer, I get no action at all. I have installed all that I can but guess it is not good enough. How can I get the missing ordinal and where is it hiding? Also have gotten a msg that the Key is not correct but I am able to type in the correct key numbers.

P.S. What really is crazy, I tried a restore and somehow I am able to use the laptop as if nothing is wrong. The only thing that shows up is a message saying "this copy of Windows is not genuine".
As soon as I put in the key located on the bottom of the laptop, the message goes away but I can't open up windows.

Bottom Line:" When it should not work, it works ". "When it should work, it doesn't"

 

[wilhelm1]

We need information on the device.
Open device manager
select, then right click the problem device and choose properties
Click the details tab
Change the drop down to Hardware Ids
right click the value box and choose select all
right click again and choose copy.
Paste it into your next post or paste it into a text document and attach it.

I was okay down to the copy and paste part. Also not sure you were telling me to open the device mgr. on my broken LT or my new one? The new one has a Realtek RTL 8188 EE 802.11 b/g/n wifi adapter. The old LT had nothing of value when I tried the same operation on it period.

 

[Trouble]

the one thing I am missing is a wifi connection on the laptop. (because I accidently used the restore disks from my desktop) How can I get a driver to install a wifi program?

What is it that you need a wifi driver for.
In most instances drivers for laptops are best acquired from the laptop manufacturer's website.
Otherwise you can go directly to the device manufacturer's website and get one from there. Like in the case of a Realtek 8188 Link Removed

 

[wilhelm1]

What is it that you need a wifi driver for.
In most instances drivers for laptops are best acquired from the laptop manufacturer's website.
Otherwise you can go directly to the device manufacturer's website and get one from there. Like in the case of a Realtek 8188 Link Removed

What happened was, I mistakenly downloaded a desktop recovery disk onto my laptop and because the desktop has no need for wifi my laptop now has no wifi.. A friend is coming over with a wifi file downloaded from Toshiba. Hopefully, once I can get on line, I will be able to get the LT squared away,