This is a problem that I created by doing something stupid. Like recovering my laptop with the recovery disks for my desktop. Now I am trying to recover my laptop. I have a message that says "ordinal 383 could not be located in the dynamic link library iertutil.dll." (HKCMD.EXE) When I go to bring up Internet Explorer, I get no action at all. I have installed all that I can but guess it is not good enough. How can I get the missing ordinal and where is it hiding? Also have gotten a msg that the Key is not correct but I am able to type in the correct key numbers. P.S. What really is crazy, I tried a restore and somehow I am able to use the laptop as if nothing is wrong. The only thing that shows up is a message saying "this copy of Windows is not genuine". As soon as I put in the key located on the bottom of the laptop, the message goes away but I can't open up windows. Bottom Line:" When it should not work, it works ". "When it should work, it doesn't"