"other user" as sign in

Discussion in 'Windows 8 Help and Support' started by Kane, Oct 4, 2014.

  1. Kane

    Kane Active Member

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    please help me, whenever i log onto my laptop im prompted as other user then i am told password is incorrect. i then can switch to my proper account and i am fine. on user settings there is only my main account. why the hell is this happening.
     
  2. davidhk129

    davidhk129 Senior Member

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    I do not claim to have a solution for you, just a couple of troubleshooting suggestions :

    1. Run a full virus scan and see if it catches any.
    If you do not have Malwarebytes, I would suggest you install a FREE edition and run it. It is the best in the business.
    http://www.malwarebytes.org/antimalware/

    2. Run a system file check to make sure you do not have corrupt files. It will try to do repair if it finds any.
    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    If it tells you it has found corrupt files but unable to repair them, use this method :
    In the SAME cmd ( run as admin ) window, copy and paste this command at the flashing prompt....
    DISM /Online /Cleanup-Image /RestoreHealth
    press Enter.
    It will take quite a while. Sit back and let it does its job.
     
  3. Kane

    Kane Active Member

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    virus was clear. running scan. i feel its to do with the fact i had to change my live.co.uk password.

    i've turned off password sign in and it chose my default profile
     
  4. davidhk129

    davidhk129 Senior Member

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    OK. 3rd suggestion if first 2 do not help at all:

    Create a new administrator account, give it a password. Log on to it and make sure it is working fine. This will be your emergency admin account if things got rough.

    Now, I would like you to elaborate what you said in the initial post because I am confused .....
    When you turn on your computer, you will see the sign in screen. Yes ?
    1. What do you mean " im prompted as other user " ?
    2. How did you "switch" to your proper account ?
     
    #4 davidhk129, Oct 4, 2014
    Last edited: Oct 4, 2014
  5. Kane

    Kane Active Member

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    it found a corrupt file. running repair
     
  6. Kane

    Kane Active Member

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    i'll screenshot if further trouble. thank you so much for your responses so far
     
  7. Kane

    Kane Active Member

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    your solution worked. never seen that before , interesting tool.
     
  8. davidhk129

    davidhk129 Senior Member

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    It is back to normal now ?
    Good.
    Which tool you've never seen before ?
    This one ? ....... DISM /Online /Cleanup-Image /RestoreHealth
     
  9. davidhk129

    davidhk129 Senior Member

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    You are welcome.
     
  10. Kane

    Kane Active Member

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    . DISM /Online /Cleanup-Image /RestoreHealth

    yes. once upon a time I had tech savvy. not so much now
     

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