Windows 7 Physical Memory Dump BSOD

ArokhX · Jul 17, 2013

Greeting everyone.

For quite a while now, I've been experiencing what seems like random instances of a physical memory dump blue screen. I've already taken several measure to fix this (i.e. Windows reinstall, memory tests, graphic driver uninstall/reinstall, power disconnection of my faulty RAID array, etc.), but it keeps happening. So, at this point, I've determined that this problem is out of my area of knowledge to be able to find and fix. So, here I am looking for any help I can get from the community.
I've included as many attachments to help with diagnostics as I could get, including the CPU-Z screenshots, CPU-Z .txt report, & the W7F Diagnostic tool report. I apologize if I needed to include anything else, or attached way too much.
Thanks in advance for any assistance.

(P.S. The link provide to download CPU-Z did not actually install CPU-Z, but instead a bunch of unwanted browser hijacking add-ons. I think I was able to remove them all, but what a headache.)

usasma · Jul 17, 2013

I will also need the MSINFO32 report:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Only 117 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

One of the memory dumps blames your Norton. Please do this:

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead (after removing Norton).
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Wed Jul 17 00:14:07.893 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071713-11481-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 11:26:24.017[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )[/B]
BugCheck [B]1A, {41790, fffffa8010a738a0, ffff, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
Arguments: 
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8010a738a0
Arg3: 000000000000ffff
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3207[/B]
  BIOS Version                  1304   
  BIOS Release Date             08/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 14 20:27:39.394 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071413-14866-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 9:32:52.518[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :[B]SRTSP64.SYS ( SRTSP64+a2472 )[/B]
BugCheck [B]24, {1904fb, fffff8800d109098, fffff8800d1088f0, fffff8000343ea20}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff8800d109098
Arg3: fffff8800d1088f0
Arg4: fffff8000343ea20
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x24_SRTSP64+a2472[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3207[/B]
  BIOS Version                  1304   
  BIOS Release Date             08/02/2011
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Wed Jul 17 00:14:07.893 2013 (UTC - 4:00)**************************
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
[COLOR=RED][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B][/COLOR]
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
ccSetx64.sys                Thu Mar 21 23:02:33 2013 (514BC9C9)
SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
EX64.SYS                    Fri Apr 26 02:08:58 2013 (517A19FA)
ENG64.SYS                   Fri Apr 26 02:10:48 2013 (517A1A68)
BHDrvx64.sys                Mon May 20 16:47:31 2013 (519A8BE3)
nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
[/FONT]

ArokhX · Jul 17, 2013

Ok. Here is the zip file for msinfo32. Tried to upload the .txt version as well, but the websites attachment manager came back with an error.

I also attempted to update my USB drivers, but to no avail.

usasma · Jul 18, 2013

Please provide the exact make and model of your system (if it's a custom build we'll need the exact make and model of the motherboard). That way we can assist in finding drivers.

SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:

1) That the SSD firmware is the latest available for the SSD
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to.

The devices have issues in Device Manager:

Marvell 91xx Config ATA Device IDE\PROCESSORMARVELL_91XX_CONFIG_____________________1.01____\6&1E5F32DB&0&1.1.0 The drivers for this device are not installed.
Symantec Network Security Intermediate Filter Driver ROOT\LEGACY_SYMIM\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Wireless Gamepad F710 USB\VID_046D&PID_C21F\D30C9F44 The drivers for this device are not installed.

Marvell ATA controller is not installed, please download and install the latest drivers for this device. Please remember that drivers on systems with SSD's should date from mid-2012 or later

As discussed above, please use the Norton Removal tool to get rid of problem items with Norton.
Be sure to perform a full system scan with another anti-virus to make sure that nothing has snuck by your protection.

As the Wireless Gamepad F710 has no drivers installed, please just remove the device from your system until the system has been stabilized. When you reconnect it (later on) please be sure to install the latest, Win7 compatible drivers.

Windows 7 Physical Memory Dump BSOD

ArokhX

New Member

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usasma

Fantastic Member

ArokhX

New Member

Attachments

usasma

Fantastic Member

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