problems with microsoft fix for missing winhlp32.exe in Windows 7 64-bit

Discussion in 'Windows 7 Help and Support' started by mich, Feb 6, 2012.

  1. mich

    mich New Member

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    Hi,

    I am trying to access old Windows .hlp files. I am currently running Windows 7, and when I try to open them I get the following error message:

    Cannot display this help file. Try opening the help file again, and if you still get this message, copy the help file to a different drive, and try again

    So, I looked around for a fix, and came across this website from microsoft
    I cannot open Help that was created in the Windows Help format (WinHlp32.exe)

    I followed the steps, downloaded winhlp32.exe
    with the following file Windows6.1-KB917607-x64.msu,
    because I am running 64-bit windows. Then, I installed it.
    But, when I try to open the .hlp file, I get the same error message.

    If someone has any idea how I can proceed, I would greatly appreciate it.

    Thanks.

    All the best,
    Bob
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

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    Right now the only thing I could suggest is to see if you can right click it and open it in some type of compatibility mode.

    Or set winhlp32.exe to run in a compatibility mode.

    You may even need the run as Admin option.
     
  3. mich

    mich New Member

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    Thanks for your message, Saltgrass.

    When I right-click the help file, and choose "Open With", windows recommends to open it with Microsoft Help (with a yellow question mark). But, when I open it that way, I get the same error message.

    I also went into the folder C:\Windows and found winhlp32.exe
    I right clicked it and ran it as admin, but I still got the same error message when I tried to open the help file.

    I also right-clicked winhlp32.exe and tried to select Properties - compatibility mode, but it said "Campatibility modes cannot be set on this program because it is part of this version of windows."

    I also right-clicked the help file and selected properties, but there was no option to run in compatibility mode.
     
  4. Saltgrass

    Saltgrass Excellent Member
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    So, after you went through the Genuine test you downloaded the installer. Did the installer put the file in the Windows directory? Did you download the x64 version, and I assume you did.

    There are other scenarios concerning problems opening the .hlp files that mention macros, and internet sites, and others. Do any of those fit your situation?

    I show a winhlp32.exe in my Windows folder and did not do any downloads. Is that the one you think was installed? Maybe check the date on it..
     

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