So, after you went through the Genuine test you downloaded the installer. Did the installer put the file in the Windows directory? Did you download the x64 version, and I assume you did.
There are other scenarios concerning problems opening the .hlp files that mention macros, and internet sites, and others. Do any of those fit your situation?
I show a winhlp32.exe in my Windows folder and did not do any downloads. Is that the one you think was installed? Maybe check the date on it..