Ramdom Bluescreen Please Help

#1
hi, i recently got a bluescreen of death on my new pc but i dont know anything about blue screens
and i am a little afraind that it damages my computer and i need help, to know how to deal with this.

BTW i save the mini dump, i dont know how to read it
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 0, fffffa800b6e6bf2}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
Hi,
either a driver or hardware error caused part of windows to crash. Unfortunately with only one dump file finding the culprit is a little harder so if you have any more dump files please send them in. If your overclocking please return to default values until we find the culprit.

BiosVersion = 2203
BiosReleaseDate = 07/16/2013
There has been several updates since the above release and most are to do with stability. Please follow the instructions, make double sure I have the correct motherboard and update the bios:
https://www.asus.com/Motherboards/P8Z77V_LX/HelpDesk_Download/

avgidsha.sys Mon Nov 25 20:47:18 2013: AVG AV is known on occasion to cause issues please remove and install MSE as this is known to be very stable:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

iusb3hcs.sys Mon May 21 08:23:42 2012: Intel USB3 drivers.
iaStor.sys Thu Feb 02 00:15:24 2012: Intel Storage drivers please run the Intel driver update utility:
http://www.intel.com/p/en_US/support/detect

Rt64win7.sys Thu Oct 25 10:20:09 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

RTKVHD64.sys Tue Oct 30 09:51:36 2012: Realtek High Definition Audio Function Driver please update:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

Find command prompt in the start menu right click on it and choose run as admin. Type:
sfc /scannow
Press enter and await results.

Post any new dump files.
 


#3
btw i dont mention, that the bsod happen while i have my cod black ops 1 open with the steam in game browser, and suddenly the bsod happen it was the first time i have one bsod in my new pc, so i just have that minidump.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Ok.. no problem just see how you go making the above changes.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.