MSINFO32 report isn't in the uploaded reports. Please do the following:
- Go to Start (or press the “Win” and “R” keys at the same time), type in "msinfo32" and press Enter
- When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file (in case the .nfo is corrupted - which happens fairly often)
- Zip them up and upload them to the Public area of a SkyDrive account ( Link Removed )
- Post a link here so we can download it.
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program,
then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):
[DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012):
Link Removed
Alternate link:
Disc-Tools.com
Manual procedure here:
Link Removed - Invalid URL
Download a fresh copy of Microsoft Security Essentials. Then un-install the current version and immediately install and update the new version.
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Link Removed - Invalid URL (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: Link Removed
If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.
If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver.
DO NOT manually delete/rename the driver as it may make the system unbootable! :
PxHelp20.sys Tue Oct 28 14:25:49 2003 (3F9EB4AD)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Link Removed - Invalid URL
mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)
Conexant Modem Diagnostic Interface x86 Driver
Link Removed - Invalid URL
ManyCam.sys Mon Jan 14 05:06:32 2008 (478B3428)
ManyCam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hamachi.sys Thu Feb 19 05:36:27 2009 (499D362B)
LogMeIn Hamachi Virtual network interface driver
Link Removed - Invalid URL
XAudio32.sys Wed Apr 29 14:20:55 2009 (49F89A87)
Conexant SoftK56 Modem Audio Device Driver
Link Removed - Invalid URL
nvstor32.sys Mon Jun 22 18:19:03 2009 (4A400357)
nVidia Storage Driver (nForce chipset driver)
Link Removed - Invalid URL
uxpatch.sys Mon Jul 13 01:07:43 2009 (4A5AC11F)
Some sort of Theme package from the Within Network
Link Removed - Invalid URL
nvmf6232.sys Thu Jul 30 19:47:55 2009 (4A72312B)
NVIDIA nForce Ethernet Driver
Link Removed - Invalid URL
Analysis:
The following is for information purposes only.
Code:
[font=lucida console]**************************Mon Sep 10 05:12:45.003 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\091012-24320-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (3 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]1 days 14:26:13.420[/B]
BugCheck Code: [B]BugCheck C2, {d, fe5dc008, 69747355, 86438c48}[/B]
Probably caused by :[B]win32k.sys ( win32k!EngUnlockSurface+4922 )[/B]
BugCheck Info: [B]BAD_POOL_CALLER (c2)[/B]
BUGCHECK_STR: 0xc2_d
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]0xc2_d_win32k!EngUnlockSurface+4922[/B]
BIOS Version 5.13
BIOS Release Date 05/02/2008
Manufacturer HP-Pavilion
Product Name KQ496AA-ABA a6530f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 5 23:49:19.893 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090512-21153-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (3 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]2 days 2:55:42.781[/B]
BugCheck Code: [B]BugCheck C2, {7, 109b, 722d0000, fdefac48}[/B]
Probably caused by :[B]win32k.sys ( win32k!EngTextOut+6600 )[/B]
BugCheck Info: [B]BAD_POOL_CALLER (c2)[/B]
BUGCHECK_STR: 0xc2_7
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]0xc2_7_win32k!EngTextOut+6600[/B]
BIOS Version 5.13
BIOS Release Date 05/02/2008
Manufacturer HP-Pavilion
Product Name KQ496AA-ABA a6530f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep 3 20:52:09.094 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\090312-25443-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (3 procs) Free x86 compatible
Built by: [B]7601[/B].17803.x86fre.win7sp1_gdr.120330-1504
System Uptime:[B]5 days 1:30:24.733[/B]
BugCheck Code: [B]BugCheck 1000008E, {c0000005, 9c86c521, bb00fae4, 0}[/B]
Probably caused by :[B]win32k.sys ( win32k!EngCTGetCurrentGamma+fe5 )[/B]
BugCheck Info: [B]KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)[/B]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: [B]Skype.exe[/B]
FAILURE_BUCKET_ID: [B]0x8E_win32k!EngCTGetCurrentGamma+fe5[/B]
BIOS Version 5.13
BIOS Release Date 05/02/2008
Manufacturer HP-Pavilion
Product Name KQ496AA-ABA a6530f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated.
Code:
[font=lucida console]**************************Mon Sep 10 05:12:45.003 2012 (UTC - 4:00)**************************
[COLOR=RED][B]PxHelp20.sys Tue Oct 28 14:25:49 2003 (3F9EB4AD)[/B][/COLOR]
[COLOR=RED][B]mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3)[/B][/COLOR]
[COLOR=RED][B]hamachi.sys Thu Feb 19 05:36:27 2009 (499D362B)[/B][/COLOR]
[COLOR=RED][B]XAudio32.sys Wed Apr 29 14:20:55 2009 (49F89A87)[/B][/COLOR]
[COLOR=RED][B]nvstor32.sys Mon Jun 22 18:19:03 2009 (4A400357)[/B][/COLOR]
[COLOR=RED][B]uxpatch.sys Mon Jul 13 01:07:43 2009 (4A5AC11F)[/B][/COLOR]
nvmf6232.sys Thu Jul 30 19:47:55 2009 (4A72312B)
amdiox86.sys Thu Feb 18 10:17:49 2010 (4B7D5A1D)
amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5)
nvstor.sys Fri Mar 19 16:51:52 2010 (4BA3E3E8)
vpcnfltr.sys Sat Nov 20 05:50:36 2010 (4CE7A7FC)
vpcusb.sys Sat Nov 20 05:50:37 2010 (4CE7A7FD)
vpcvmm.sys Sat Nov 20 05:50:38 2010 (4CE7A7FE)
vpchbus.sys Sat Nov 20 05:50:40 2010 (4CE7A800)
[COLOR=RED][B]dtsoftbus01.sys Fri Jun 17 03:38:44 2011 (4DFB0484)[/B][/COLOR]
MpKsld0ded503.sys Fri Sep 16 17:34:23 2011 (4E73C0DF)
AtihdW73.sys Tue Dec 6 04:13:34 2011 (4EDDDCBE)
RTKVHDA.sys Tue Dec 13 05:23:47 2011 (4EE727B3)
AODDriver2.sys Mon Dec 19 02:28:46 2011 (4EEEE7AE)
atikmpag.sys Tue Jan 31 21:12:42 2012 (4F289F9A)
atikmdag.sys Tue Jan 31 21:45:39 2012 (4F28A753)
MpFilter.sys Fri Mar 9 03:43:34 2012 (4F59C2B6)
mbam.sys Tue Mar 20 12:04:50 2012 (4F68AAA2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 5 23:49:19.893 2012 (UTC - 4:00)**************************
[COLOR=RED][B]ManyCam.sys Mon Jan 14 05:06:32 2008 (478B3428)[/B][/COLOR]
[/font]
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed
Link Removed - Invalid URL
Link Removed
Link Removed
Link Removed
Link Removed
Link Removed
MpKsld0ded503.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed - Invalid URL
Link Removed
Link Removed - Invalid URL
ManyCam.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.