I tried all the ways on the web and then with MS went through the steps and some. The MS agent said there is a glitch known to MS that should be corrected with the next update but last night I received a cumulative update to no avail. That agent said he is getting many calls or chats about this malfunction. I realize there is no need but I have many bocks which is good but would like to clear that page. Especially because most people can which leads me to think I could have a problem in the registry