System standby causes BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by akm79, Aug 29, 2011.

  1. akm79

    akm79 New Member

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    I have an HP HDX 18T laptop. It originally came with Vista Ultimate 64-bit. A few months ago, I performed a clean install of Windows 7 Ultimate 64-bit. I installed all of the latest drivers directly from the HP website. Everything was working fine for several weeks.

    I'm not sure what triggered this issue, but somewhere during the process of reinstalling all my programs, I noticed that the laptop started crashing every time I gave the standby or hibernate command. The screen goes black, but the hard drive still spins. After about 5-10 minutes, the computer finally shows the BSOD with the message "Windows Power State Failure". It does this every time I try it.

    I have all of the latest Windows updates. I've also checked the BIOS and I have the latest version.

    Is this a driver issue, or could one of my software installations have triggered this? How can I find out?
     
  2. Joe S

    Joe S Excellent Member

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    Try posting the BSOD file in the BSOD section and somebody will check it out. Also look in the event viewer and see if there is anything useful in there.
    Joe
     
  3. Saltgrass

    Saltgrass Excellent Member
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    The normal utility to use to look for power problems is Powercfg

    You can open an administrative command prompt and type Powercfg -energy and let it run. When it is done you will need to copy the file to the desktop to view. There are other options available you can see using Powercfg -?

    Try to shutdown all unnecessary running programs prior to starting the assessment. The report will show warnings on USB devices, but this seems to be normal. I would look for some type of error or warning message about a driver or software that is not allowing the system to work correctly. If you want to attach it, you may have to zip it. If you have information you do not want shown, perhaps capture the part you want us to see with the Snipping Tool and edit out the sensitive information. You could just attach multiple pictures showing the important parts.

    Have you changed any of the multimedia settings for streaming of any kind?
     
  4. akm79

    akm79 New Member

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    I originated this post from a prior forum that can be found here. Here is my issue:

    I have an HP HDX 18T laptop. It originally came with Vista Ultimate 64-bit. A few months ago, I performed a clean install of Windows 7 Ultimate 64-bit. I installed all of the latest drivers directly from the HP website. Everything was working fine for several weeks.

    I'm not sure what triggered this issue, but somewhere during the process of reinstalling all my programs, I noticed that the laptop started crashing every time I gave the standby or hibernate command. The screen goes black, but the hard drive still spins. After about 5-10 minutes, the computer finally shows the BSOD with the message "Windows Power State Failure". It does this every time I try it.

    I have all of the latest Windows updates. I've also checked the BIOS and I'm pretty sure I have the latest version.

    Is this a driver issue, or could one of my software installations have triggered this? How can I find out?


    In the prior forum, Saltgrass recommended that I run the Powercfg –energy command in the Command Prompt. I did so and saved the results in this text file (editing out the sensitive information):View attachment 16163 Nothing really jumps out at me in this report as to what the cause of this issue is.

    Here is the dmp file that Windows saved from the Blue Screen that occured when I tried to Hibernate a few minutes ago:View attachment 090111-28064-01.dmp

    Does anyone have any ideas?

    Thanks!
     
  5. akm79

    akm79 New Member

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    Thanks for the responses. Per Joe S, I have relocated this discussion.
     
    #5 akm79, Sep 2, 2011
    Last edited by a moderator: Sep 2, 2011
  6. Mike

    Mike Windows Forum Admin
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    Your original discussion has been merged into the BSOD forum based on duplicate nature of the topic (it is the same). Good luck with this issue.
     
  7. Saltgrass

    Saltgrass Excellent Member
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    I can't reach your attachment for the powercfg report, but if you don't see anything it might not be needed. The dump file seems to indicate a driver is causing an inconsistent power state (Bugcheck 9f).

    You seem to have a network driver (RT64Win7.sys) from early 2009. The one on my system is from March 2011, so you might check for an update.

    You also have 4 files from 2008, probably used by some device and related, but I don't know for sure. Possibly related to a keyboard/mouse device and or a jmicron device, which you might also check for new drivers. The fact they are old does not mean that are bad, but it is always good to get the latest ones you can.

    enecir.sys
    vfs101a.sys
    jmcr.sys
    000.fcl
     
    #7 Saltgrass, Sep 2, 2011
    Last edited: Sep 2, 2011
  8. akm79

    akm79 New Member

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    Just out of curiosity, how were you able to see which drivers I had installed and their release dates? When I opened the dmp file in WinDbg, it didn't list those drivers. Instead, it said that pci.sys was the probable cause. I've never used WinDbg before, so maybe I'm not looking in the right place.

    I'm going to go ahead and look for some updated versions of the drivers you mentioned. Do you think pci.sys could also be the culprit?
     
  9. Saltgrass

    Saltgrass Excellent Member
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    WinDbg has many commands to expand information in a dump file. Typing lm n t will list the drivers with certain info. I actually know very few.

    Pci.sys is a Windows file and we normally exclude those from consideration. It probably got caught while something else was happening.

    The 000.fcl file seems to come from Cyberlink.. Do you have a new version of that software?
     
  10. Captain Jack

    Captain Jack Extraordinary Member

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    Saltgrass is correct. Reinstalling your Network driver should resolve the problem.

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8005ef6060, Physical Device Object of the stack
    Arg3: fffff80000b9c4d8, Functional Device Object of the stack
    Arg4: fffffa80094836c0, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IRP_ADDRESS: fffffa80094836c0

    DEVICE_OBJECT: fffffa8006e96050

    DRIVER_OBJECT: fffffa8006ffb060

    IMAGE_NAME: Rt64win7.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 49a65b0d

    MODULE_NAME: Rt64win7

    FAULTING_MODULE: fffff88005600000 Rt64win7

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from fffff80002f44cd2 to fffff80002ed6c40

    STACK_TEXT:
    fffff800`00b9c488 fffff800`02f44cd2 : 00000000`0000009f 00000000`00000003 fffffa80`05ef6060 fffff800`00b9c4d8 : nt!KeBugCheckEx
    fffff800`00b9c490 fffff800`02ee25fc : fffff800`00b9c5d8 fffff800`00b9c5d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c530 fffff800`02ee2496 : fffff800`03081f00 00000000`001f5d1a 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c5a0 fffff800`02ee237e : 0000004a`a85e79aa fffff800`00b9cc18 00000000`001f5d1a fffff800`0304f5c8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cbf0 fffff800`02ee2167 : 00000013`844ccbc2 00000013`001f5d1a 00000013`844ccb9b 00000000`0000001a : nt!KiTimerExpiration+0x1be
    fffff800`00b9cc90 fffff800`02ece96a : fffff800`0304ce80 fffff800`0305acc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    FAILURE_BUCKET_ID: X64_0x9F_IMAGE_Rt64win7.sys

    BUCKET_ID: X64_0x9F_IMAGE_Rt64win7.sys

    Followup: MachineOwner
    ---------
     
    #10 Captain Jack, Sep 9, 2011
    Last edited: Sep 9, 2011
  11. akm79

    akm79 New Member

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    I checked my Device Manager, and it showed two instances of my Realtek Ethernet driver. One of them was from Realtek, but the other one was shown as being from SeriousBit. I had installed SeriousBit NetBalancer awhile back, and it may have been around the time that I first started noticing the problem. I wonder why it installed a duplicated instance of my driver.

    I went ahead and uninstalled NetBalancer just to see if that would solve the problem. I also decided to uninstall my network driver and reinstall a fresh copy of the original one to be safe. I had to boot in Safe Mode to do so (In regular mode, the progress bar got stuck). When I tried reinstalling the original driver, I got an error message saying, "This version is for Windows Vista only. For other versions of Windows, please use the other platform ethernet driver installer." This was the driver I had downloaded specifically for Windows 7, so I'm not sure why I was getting that message.

    After booting back up into regular mode, Windows automatically tried to reinstall the missing ethernet driver on its own. It then reported the following error in the Action Center:

    Description
    Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 1.

    Problem signature
    Problem Event Name: PnPDeviceProblemCode
    Architecture: x64
    Hardware Id: PCI\VEN_10EC&DEV_8168&SUBSYS_3610103C&REV_02
    Setup class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
    PnP problem code: 00000001
    Driver name: Rt64win7.sys
    Driver version: 7.2.1125.2008
    Driver date: 03-02-2009
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Files that help describe the problem
    DMI9B06.tmp.log.xml
    oem23.inf

    I can upload the xml and inf files if anyone wants to take a look at them.

    I tested my computer to see if it would Standby and Hibernate successfully, which it did. So hopefully, the original problem is solved. My Internet seems to be working, so I'm not sure if I really do have a problem with the way my driver was installed or not. I know I'm using a driver back from 2009, but whenever I try to update it in the Device Manager, it says I already have the latest one. I checked the HP website, and they actually show a driver from 2008. I checked the Realtek website, but I was unsure if the latest driver they had would be compatible with my specific laptop. Some of the specs looked a little different, but I may not have been looking in the right place.

    Thanks again everyone for the help.
     

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