The computer has rebooted from a bugcheck.

#1
Hi there!

So as the title says, I have started running into some issues with my PC. Recently (a few days back) I started getting seemingly random crashes that occur just about anywhere. At some point it happened when I tried to rename a folder, and at another it did it when I tried to save a VST synth patch file in Cubase.

So I'm at a bit of a loss here, usually the computer just stops and reboots and tells me that the PC ran into a problem that caused it to restart. Googling around has lead me to the event viewer and I found the errors in the system tab which reads;

The computer has rebooted from a bugcheck. The bugcheck was 0x000000d1 (0x0000000000000074, 0x0000000000000002, 0x0000000000000000, 0xfffff88007e548de). A dump was saved in CWindowsMEMORY.DMP. Report Id 070415-11390-01.

Any help is much appreciated, and I have never experienced this problem with that PC before, it just started 3-4 days ago, until that I've had the computer up and running flawlessly for almost a year.

P.S If I have forgotten to provide any relevant information and such, please let me know as I am not familiar with how to sort these kind of problems out. I was half thinking about that memory.dmp file but its close to 500mb in size so perhaps I'm missing something.

Thanks in advance,
Daniel
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
The bug check means what the link mentions.

https://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx

Have you added any new drivers lately or any new software?

If you look in the Advanced Properties you will see a dialog box with and Advanced tab. Use that and go to Startup and Recovery, then the Settings button. Set it to use a small kernel dump instead of Automatic memory dump. You will then have access to a smaller dump file in the Minidump folder in the Windows directory. You can attach that file, and if you end up with several you can zip them.

There should be a tutorial in the BSOD forum to explain all this. I just haven't looked at it lately.
 


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#3
Hey, thanks a lot for the reply!

Yes, actually I did update my graphics card drivers around that same time so a direct correlation seems quite likely.

I read through that link and managed to get a general idea of what is going on, even though half of it is written in a foreign language. (I'm not that tech savy)

I also understand your directions and will get to it when I'm back home again. In the meanwhile, do I need to wait for this issue to present itself again before sending the new smaller kernel dump, or will it create one based on existing ones I can send right away?

Thanks again,
Daniel
 


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Saltgrass

Excellent Member
Microsoft Community Contributor
#4
You need to wait for the smaller one. If one of the moderators comes by they may move this thread to the BSOD forum. The folks who can read a dump file will normally hang out there.
 


#5
OK, I'll do that while I'm still hoping I won't have to. :)

Thanks a bunch for your time and help, it's much appreciated.

Cheers,
Daniel

EDIT;
So upon reading some more online, I've found that it has actually created a minidump as well as a complete memory dump. Should I just upload the minidump here right now?
 


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