Trouble Connecting to a Certain Network Point

Discussion in 'Windows 8 Help and Support' started by Sarah Bronk, Sep 9, 2014.

  1. Sarah Bronk

    Sarah Bronk New Member

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    I recently got a new laptop, and it runs on windows 8.1. So far almost everything has been fine except for one issue: that I can not connect to a certain home network. At my home I have two available WiFi points, and one I can connect to no problem, just as normal, but my main one does not connect, although it connects fine on all other devices in the household. I have checked and rechecked the password and settings for the specific connection, and I have connected my laptop through Ethernet cable. While hooked up through the Ethernet cable, it did say it was connected to a network, although there was no access through it whatsoever.

    I ran all the troubleshooters I could find and they each end up leading me to the same support section telling me of the possible problems:
    • A wireless network adapter switch is turned off
    • Airplane mode is turned on
    • Disconnected or improperly connected cables
    • Incorrect WEP, WPA, or WPA2 security keys or passphrases
    • Mismatched wireless standards
    • Missing updates
    • Incorrect network connection settings
    • Damaged or incompatible drivers
    • Hardware or software problems
    It is definitely not the first four listed, because other devices can connect and I have checked and rechecked the settings for the network. And as for the rest I don't see how it could be either of those since I can connect to a different network,

    I really need this specific network connection and although I am satisfied with my new laptop overall, it will not be of much use unless I can get this connection to work. Please give me any feedback you can.

    If you need anymore information I would gladly give it.

    System:
    Windows 8.1
    TOSHIBA
    Satellite C55D-B
    AMD A4-6210 APU w/Radeon R3 Graphics 1.8 GHz
    6GB ram; 4.94GB usable
    750 GB; 688 GB Usable
    64-bit OS, x64-based processor
     
  2. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

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    Hi

    Just to be clear...

    Do you see the network on the list of available networks when you try and connect?

    If so do you you get the prompt to enter the password?

    When you enter the password what happens?

    And when you connect an Ethernet cable it identifies the network but there is no data transfer through it?

    Do you get the message limited access or something like that?

    This isn't my specialty but this may help other people who are trying to help.

    My suggestions are to...

    Check the network adapter in device manager.
    See if it's showing any problems.

    Try and uninstall the network adapter in device manager (right click on he device and select Uninstall) then reboot the computer.

    This will force Windows to re-detect the network card, reinstall the drivers for it and set it to the default settings.

    The other thing you might try it to turn off the other router and see it there is any interaction that it causing problems, it doesn't seem likely but you never know.

    If none of this helps come back and maybe someone else will have suggestions by then.

    Mike
     
  3. Sarah Bronk

    Sarah Bronk New Member

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    Mike,

    Thank you for replying.
    I do in fact see the network I am trying to connect to on the list of available networks, and when I try to connect it asks me for a password which I put in (the same one that works for all other devices, the correct one).
    Once I put in the password, it asks me if I want to find other devices on this network, which I would click "yes" to, and then it says "Checking network requirements" such as connecting to any other network would, and it then tells me it could not connect to the network.
    When I connect it through the Ethernet cable, my computer recognizes that I am connecting through an Ethernet cable, and it recognizes that it is through the network I am trying to connect to, but it does not give data transfer, no.
    And no, no message such as limited access, even when through Ethernet cable. It just doesn't connect at all.

    I have ran the troubleshooter through the device manager as well as the network troubleshooter, and more or less there or no problems (aside from when I directly try to troubleshoot the network I can't connect to, it just says there might be loose cords etc etc, but if there were it would not work for other household devices so I know that isn't the problem).
    The network adapter is up to date and shows no problems, but I will try to uninstall it and reboot. I will post again with the results if anything changed or not.
    I have reset the router and the modem multiple times (as well as "jiggling" and moving cords and such) to no avail, even though I highly doubt it could be a problem with either since, once again, I can connect to the network via other devices, just not this specific computer.
     
  4. Sarah Bronk

    Sarah Bronk New Member

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    Okay I uninstalled the driver and had the option to "delete driver software" which I did NOT check (I mean I'm assuming that would make it so I couldn't re-install once I booted). Restarted my computer and it re-installed the driver, nothing has changed.
     
  5. Trouble

    Trouble Noob Whisperer

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    When you plug your computer into the problem router with a Cat5 ethernet cable......
    What is your computer getting from the router for an IP address scheme. (command prompt type... ipconfig /all) and maybe compare that information with the same information from one of the other computers that you suggest are connecting fine through the same router and let us know.
     
  6. Sarah Bronk

    Sarah Bronk New Member

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    When I plug it into Ethernet, I now, do in fact, get "limited access", although it wasn't that way before.

    With this new laptop, I am getting this:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Sarah>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Timothy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-CF-5E-DE-CB-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 18-CF-5E-DE-CB-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 18-CF-5E-DF-21-C9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : F8-A9-63-D4-E3-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::78a5:45a4:bdd2:d131%3(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.209.49(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : fe80::218:e7ff:fec6:6392%3
    DHCPv6 IAID . . . . . . . . . . . : 66627939
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-6E-8E-F8-A9-63-D4-E3-09

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{3B04A19C-5D15-48DF-9DB1-9EE699B3BDFC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Sarah>



    I connected another laptop that does get WiFi access to the Ethernet, and when I did that I only got limited access as well.
    With that laptop, I am getting this:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Ron>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : George
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    #2
    Physical Address. . . . . . . . . : 28-E3-47-4D-0D-36
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-E3-47-4C-AC-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 28-E3-47-4C-AC-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-8C-FA-AB-03-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f589:d2a2:f27:f650%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, September 9, 2014 3:17:31 PM
    Lease Expires . . . . . . . . . . : Tuesday, September 16, 2014 3:20:14 PM
    Default Gateway . . . . . . . . . : fe80::218:e7ff:fec6:6392%3
    192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 50367738
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-94-F9-5B-00-8C-FA-AB-03-FC

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled



    When not connected through Ethernet, and WiFi instead, I get this on that laptop:


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Ron>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : George
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    #2
    Physical Address. . . . . . . . . : 28-E3-47-4D-0D-36
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-E3-47-4C-AC-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 28-E3-47-4C-AC-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::811a:f64:b121:5496%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, September 8, 2014 4:27:32 PM
    Lease Expires . . . . . . . . . . : Tuesday, September 16, 2014 3:23:42 PM
    Default Gateway . . . . . . . . . : fe80::218:e7ff:fec6:6392%8
    192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 136897351
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-94-F9-5B-00-8C-FA-AB-03-FC

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-8C-FA-AB-03-FC
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Ron>
     
  7. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

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    Hi

    When I say uninstall the network device I don't mean the driver.
    You have to select uninstall the device from the right click drop down.

    That will force Windows to recognize the device and reconfigure it to the default settings along with restoring the driver.

    The device probably has a name something like "Intel(R)82579V Gigabit Nerwork Connection" or something like that.

    Since you can't connect you are right to not remove the driver software, but normally Windows would download the drivers during this action automatically too.

    Mike
     
  8. Trouble

    Trouble Noob Whisperer

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    Well you are not getting DHCP addressing from that router when you are connected with the Ethernet cable you're just getting an APIPA address which is pretty worthless.
    The other laptop connect with Ethernet did look like it was getting valid IP Address and the Wireless card as well.
    I am wondering what type of security suite you are running on the problem laptop.
     
  9. Sarah Bronk

    Sarah Bronk New Member

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    Mike,
    Sorry I had used a word incorrectly. I did in fact uninstall the network device, not a driver. The name of it is Qualcomm Atheros AR956x Wireless Network Adapter.

    Trouble,
    This laptop came pre-installed with Norton Internet Security, but I uninstalled that a few days ago (I was having the same connection problems before and after uninstalling, so I have no reason to assume it would be that). I don't have any other security suite running at the moment other than Windows Defender.
     
  10. Trouble

    Trouble Noob Whisperer

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    Since you have said that it manages to connect without bother to the second network in your home I wouldn't automatically suspect Norton although it can be a real pain when it comes to networking sometimes.
    If you would follow up your uninstall of Norton with the vendor specific proprietary removal tool just to make sure that all remnants are gone. You can get it here https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Who is responsible for managing the two routers?
    Are they actually two separate and discreet networks having two separate and discreet IP addressing schemes, with unique SSIDs, Wifi Channel(s), and encryption / security password / passphrase?
    Are both acting as DHCP servers?
     
  11. Sarah Bronk

    Sarah Bronk New Member

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    Trouble,

    I completed the uninstall of Norton as you suggested, and there is no change.

    The first and main router (the one I am having trouble with on this laptop only) is our family one that we own and buy the service for. It has it's own IP, SSID, and security password. Although I am unsure about it's channel.
    The secondary router (the one I can easily connect to like normal) is our neighbour's router that she owns and buys the service for, as well as allows us to use. It as well has it's own IP, SSID, and security password. I am also unsure about it's channel.
    I believe yes, both are acting as DHCP servers.

    Here is my IP address scheme from the command prompt while connected to the secondary network:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Sarah>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Timothy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 1A-CF-5E-DE-CB-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network
    Adapter
    Physical Address. . . . . . . . . : 18-CF-5E-DE-CB-D9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3490:6e80:7977:7051%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.26(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, September 9, 2014 10:03:57 PM
    Lease Expires . . . . . . . . . . : Wednesday, September 10, 2014 10:04:03 PM

    Default Gateway . . . . . . . . . : 10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : 202952542
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-6E-8E-F8-A9-63-D4-E3-09

    DNS Servers . . . . . . . . . . . : 10.0.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 18-CF-5E-DF-21-C9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : F8-A9-63-D4-E3-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c37:3f8e:9307:5b92(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1c37:3f8e:9307:5b92%8(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 369098752
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-6E-8E-F8-A9-63-D4-E3-09

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{EA9878AD-14B4-43DD-AD35-7B52C9EFBFF3}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Sarah>


    I use my family-owned network much much more than my neighbour's, because it seems to have better download/upload speeds, but sometimes hers is more reliable in terms of connecting (I am in the far corner of my house opposite of the problem router). But of course I have been practically right next to the problem-router while testing anything, so no need to worry about the distance being the problem: it isn't.
     
  12. Trouble

    Trouble Noob Whisperer

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    If you own and manage the primary router then would you mind doing a brief and temporary experiment to see if it helps at all.
    Go into the router interface with a browser and temporarily remove security / encryption from that router. Start off with none / open whatever it says and see if you can connect with the problem computer.
    Then see if the problem computer will connect to it while it is open.
    Then in steps add back security starting with the lowest level of WEP and advancing through to whatever you / it is using now ( which I assume is either WPA (personal) TKIP or AES or WPA2 TKIP or AES and see where it actually balks at the connection. You may need to experiment between TKIP and AES if it balks there.
     
  13. Sarah Bronk

    Sarah Bronk New Member

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    Trouble,

    I removed the security and set it to "open" and tried the connection to no avail. I then set it back and it didn't allow me access through any of my devices. After several hours of huge frustration trying to fix this (going between my modem and router through an Ethernet cord, not wireless) I just decided "f*** it" and reset my router back to its factory settings, and then set it up again.

    Now the problem sort of flipped itself around...While I used to be able to not connect whatsoever with this laptop, I can now connect and get internet access through WiFi, and the other devices can connect to the network as well, only they get Limited access. But it's curious now; on my laptop that I can NOW connect to, Chrome says it is "Unable to resolve the server's DNS address", but I can search through Google, but so far I have not been able to access any other website...I have also tried the same on Internet Explorer, and that as well doesn't connect (although the network connection does say it is connected, with no limited access.) And of course the other devices that used to get fine access now only get limited connection through both WiFi and Ethernet...
     
  14. Trouble

    Trouble Noob Whisperer

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    Determine your router's Manufactuer Name, Model Name, Model Number and Revision Number and then go to their website and see if there is a firmware upgrade specific to your device.

    EDIT: And make sure that you do an ipconfig /release and then an ipconfig /renew on all devices on the network.
     
  15. Sarah Bronk

    Sarah Bronk New Member

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    I went to their website and found two updates, one that was only for my E1 model (5.01) and a newer update that was only specified for E models (5.11). I successfully installed the first update, but the second one did not want to, saying it was not the correct update or such. So either something is wrong there, or that update was simply only for E models and not E1 models. (although I would normally assume E1 is in the E-model available updates, since it only asked for my version letter, not both number and letter.
    Anyways, this one update did not change anything. It brought the router back to its factory settings once again, and I rset it up again, and no change.
     
  16. Trouble

    Trouble Noob Whisperer

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    Windows logo key + R
    Type
    ncpa.cpl
    hit enter
    select then right click wireless card and choose disable
    select then right click wired card and choose properties
    On the resultant page in the box in the middle labeled This connection uses the following items:
    Uncheck Internet Protocol Version 6
    Select Internet Protocol Version 4 (make sure it remains checked) and click the properties button
    Confirm that both sections have the Obtain ...... Automatically radio button selected.
    Click OK
    In the middle box of the Wired Card's properties sheet again check and confirm that there is no reference to any current or previous Antivirus Security Suite, if there is... uncheck that too.
    OK you way back out of there and shut down the computer.
    Grab your Cat5 Ethernet cable and plug it into your computer and your router and boot the computer.
    Open a command prompt and type
    ipconfig /all
    hit enter
    copy and paste that into a text file (notepad) attach it to your next post
    Nothing else, just the problem machine connected as above to the problem router only.
     
  17. Sarah Bronk

    Sarah Bronk New Member

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    Okay on the page in the box in the middle labeled This connection uses the following items, this is what is listed:
    (C) = checked and (U) = unchecked
    (C) Client for Microsoft Networks
    (C) File and Printer Sharing for Microsoft Networks
    (C) QoS Packet Scheduler
    (U) Microsoft Network Adapter Multiplexer Protocol
    (C) Microsoft LLDP Protocol Driver
    (C) Link-Layer Topology Discovery Mapper I/O Drive
    (C) Link-Layer Topology Discovery Responder
    (U) Internet Protocol Version 6 (TCP/IPv6)
    (C) Internet Protocol Version 4 (TCP/IPv4)

    And then here is the ipconfig after I did all that:


    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Sarah>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Timothy
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 18-CF-5E-DF-21-C9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : F8-A9-63-D4-E3-09
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, September 13, 2014 2:21:52 PM
    Lease Expires . . . . . . . . . . : Saturday, September 20, 2014 2:31:58 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{3B04A19C-5D15-48DF-9DB1-9EE699B3BDFC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Sarah>
     
  18. Trouble

    Trouble Noob Whisperer

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    That looks dandy to me.
    Now open a command prompt and type
    ping 192.168.0.1
    hit enter
    your should get sent 4 received 4 lost 0
    If that turns out as expected then type
    ping 74.125.225.179
    you should get the same results
    if that works out as expected open a browser and copy and paste or just type this into it (the URL address bar not the search engine bar)
    74.125.225.179
    hit enter
    If Google opens let me know. As a matter of fact let me know the results of all three tests.
     
  19. Sarah Bronk

    Sarah Bronk New Member

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    This is all of this while connected to the problem router in the same way you told me to set it up in your last reply.

    Command prompt and typed: ping 192.168.0.1:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Sarah>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Sarah>



    Then with typing in ping 74.125.225.179:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Sarah>ping 74.125.225.179

    Pinging 74.125.225.179 with 32 bytes of data:
    Reply from 74.125.225.179: bytes=32 time=58ms TTL=45
    Reply from 74.125.225.179: bytes=32 time=58ms TTL=45
    Reply from 74.125.225.179: bytes=32 time=57ms TTL=45
    Reply from 74.125.225.179: bytes=32 time=58ms TTL=45

    Ping statistics for 74.125.225.179:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 57ms, Maximum = 58ms, Average = 57ms

    C:\Users\Sarah>


    And then after typing 74.125.225.179 in to my browser, Google did show up, yes.
     
  20. Trouble

    Trouble Noob Whisperer

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    OK, so where do we stand now exactly. I believe we began with no internet connection when you're connect with the problem PC to the problem Router??
    And you obviously have an internet connection, so......
    Can you open that same browser again and just type www.google.com into the same URL address bar and see what happens?
     

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