Windows 7 Troubleshooting Random Crashes on New Sony Vaio Related to ntoskrnl.exe

mikenz · Jun 8, 2010

Hi

I got a new sony vaio but since a few days it crashes randomly for no obvious reason. The minidump file say this is most likely caused by ntoskrnl.exe. I done a memory test but no errors were detected.
Minidump file is attached. Any help will be appreciated

TorrentG · Jun 8, 2010

Please update this driver and applicable software:

Code:

SFEP     SFEP.sys     Fri Aug 03 01:35:53 2007

Sony Firmware Extension Parser driver - Link Removed

Your Marvell Yukon ethernet driver needs an update. You can do so by visiting your laptop manufacturer's site for the driver:

Code:

yk62x64  yk62x64.sys  Mon Jun 15 12:49:34 2009

It's likely that AVG or ZoneAlarm caused the crash, so you may remove them with the special tools found here and then replace it with MSE:

AV Uninstallers - Windows 7 Forums

Finally, you should update your Broadcom Nluetooth drivers:

Code:

btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009
btwaudio btwaudio.sys Tue Aug 25 16:36:15 2009
btwrchid btwrchid.sys Tue Aug 25 16:36:32 2009

webscaper · Jun 8, 2010

The problem is occurring with the driver PCI.SYS which keeps track of the number of devices configured for the PCI slots.

What do you have plugged into the PCI slots?

Also, the bugcheck in the crash.txt file is different than what is in the minidump file. Do you have a minidump for that bsod.

Post system specs.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80046c1a20, fffff80000b9c518, fffffa8009420af0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80046c1a20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8009420af0, The blocked IRP

TorrentG · Jun 8, 2010

Please update this driver and applicable software:

Code:

SFEP     SFEP.sys     Fri Aug 03 01:35:53 2007

Sony Firmware Extension Parser driver - Link Removed

Your Marvell Yukon ethernet driver needs an update. You can do so by visiting your laptop manufacturer's site for the driver:

Code:

yk62x64  yk62x64.sys  Mon Jun 15 12:49:34 2009

It's likely that AVG or ZoneAlarm caused the crash, so you may remove them with the special tools found here and then replace it with MSE:

AV Uninstallers - Windows 7 Forums

Finally, you should update your Broadcom Nluetooth drivers:

Code:

btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009
btwaudio btwaudio.sys Tue Aug 25 16:36:15 2009
btwrchid btwrchid.sys Tue Aug 25 16:36:32 2009

Windows 7 Troubleshooting Random Crashes on New Sony Vaio Related to ntoskrnl.exe

mikenz

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TorrentG

webscaper

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TorrentG

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