Windows 8 Unable to load any webpages

[Laure Bruner]

Windows 8 has been working great since I got my laptop in late December. We had internet issues Thursday night and had to have service out to get our internet back up and running yesterday afternoon.

Now I can send/receive email using Outlook, Dropbox updates and a game I play that accesses the internet connects fine. None of my Windows Apps that rely on browser connectivity will run (Facebook App, etc.). I've tried connecting to websites using IE, Chrome and Firefox but all return an error that the network cannot be accessed.

All other devices in the house can connect with no issues.

 

[ussnorway]

You have internet yes i.e. can you ping that other dns address?

at this point I'd be thinking about a reinstall of windows because the network driver itself could be corrupt.

p.s. would you mind posting a ipconfig /all for me Sonny so I can see if your NetBOIS is on or off?

 

[Sonny]

You have internet yes i.e. can you ping that other dns address?
View attachment 28076
at this point I'd be thinking about a reinstall of windows because the network driver itself could be corrupt.

p.s. would you mind posting a ipconfig /all for me Sonny so I can see if your NetBOIS is on or off?

 

[Sonny]

Sorry, here is what you asked for. My computer is working fine.

 

[ussnorway]

@ Sonny thanks that does help… confirms the dns suffix and NetBIOS settings.

@ Laure, the remaining things I would try… in no special order until 4;

1. Remove the Bluetooth network connection from the laptop.

2. Remove any software that monitors the network i.e. I assume this laptop comes with an anti-virus so remove whatever it is and install Avast or Avg instead… this just needs to be a temp thing to remove it as a possible cause of the block.

3. Beg, borrow or steel another laptop from outside the current network and just see if that one will surf the net from your place… Yes, confirms the issues are on this laptop and not a fault in the account or your router.

4. Finally I'd Re-install Windows (best) or roll it back to factory (almost as good)... depending on what kind of backup system you have in place.

 

[Laure Bruner]

Sorry, I restored my laptop to the factory defaults and now can browse normally. Here is the ipconfig now that it is working normally again.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Laure-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : PK5001Z

Wireless LAN adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : C4-D9-87-09-A5-7A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : C4-D9-87-09-A5-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : PK5001Z
Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6235
Physical Address. . . . . . . . . : C4-D9-87-09-A5-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c67:480c:530:2fa%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.93(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, September 9, 2014 2:22:51 AM
Lease Expires . . . . . . . . . . : Wednesday, September 10, 2014 1:52:10 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 331646216
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-9F-CF-95-18-67-B0-C2-8F-67
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.226
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 18-67-B0-C2-8F-67
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.PK5001Z:

Connection-specific DNS Suffix . : PK5001Z
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.93%17(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.2.226
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:466:1069:3f57:ffa2(Preferred)
Link-local IPv6 Address . . . . . : fe80::466:1069:3f57:ffa2%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

 

[Sonny]

I am glad you got it up and running Laure.

 

[penza88]

They have to take your call sometime.