unexpected BSOD results in crash dump

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by snyboon, Sep 12, 2014.

  1. snyboon

    snyboon Member

    Joined:
    Sep 12, 2014
    Messages:
    2
    Likes Received:
    0
    Hallo iedereen,
    I have a crash dump file in the minidump folder in windows.
    Ik upload het hier en ik hoop dat iemand can help me.
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,790
    Likes Received:
    1,563
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8000304874e, fffff8800d5e3c90, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
    
    Followup: MachineOwner
    
    Hi,
    the above Bugcheck can be caused by a number of issues such as old or corrupt drivers, software that's out of date and hardware issues.

    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    This tells me your missing a vital Service pack with many critical updates. The iso file for the service pack can be found in the link below. You'll need to download the iso file and burn it to disk.
    http://www.microsoft.com/en-gb/download/details.aspx?id=5842
    If the Service pack has trouble installing try the update readiness tool:
    http://www.microsoft.com/en-gb/download/details.aspx?id=3132

    BiosVersion = 0602
    BiosReleaseDate = 02/26/2014
    BaseBoardProduct = RAMPAGE IV BLACK EDITION
    BaseBoardVersion = Rev 1.xx

    Bios updates available:
    http://www.asus.com/Motherboards/RAMPAGE_IV_BLACK_EDITION/HelpDesk_Download/
    I noticed some newer driver updates on the Asus support page. Please go through the support section and apply any driver updates relevant (link above)

    AiChargerPlus.sys Thu Apr 19 02:17:35 2012: Asus Charger Driver can be a likely BSOD cause. Uninstall to test.

    ajja9koo.SYS Tue Sep 10 14:56:12 2013: Suspicious driver as I cannot find anything about it... Possible malware? Please remove if possible and/or run Malwarebytes:
    http://www.malwarebytes.org/

    sptd.sys Tue Sep 10 21:59:02 2013: SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7) please uninstall to test.

    If after making the above changes you still get the bsod then you need to test your RAM.
    Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
    http://www.memtest.org/

    To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
    Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
    Try and run the test overnight if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.

    Post any new dump files.
     
  3. snyboon

    snyboon Member

    Joined:
    Sep 12, 2014
    Messages:
    2
    Likes Received:
    0
    Thanks for ur awnser
    Next BSOD showing up -.-:frown:
    I got the bccode 50 after closing a game
    Cant find the minidumps anymore
     
  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,790
    Likes Received:
    1,563
    Make sure your settings are set like this:
    Go to Start and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click and apply to exit the dialogs, then reboot for the changes to take effect.

    Did you apply any of the changes outlined above?
     

Share This Page

Loading...