Windows 8 unexpected BSOD results in crash dump
- Thread starter snyboon
- Start date
Code:
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000304874e, fffff8800d5e3c90, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExEnterCriticalRegionAndAcquireFastMutexUnsafe+26 )
Followup: MachineOwnerHi,
the above Bugcheck can be caused by a number of issues such as old or corrupt drivers, software that's out of date and hardware issues.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64http://www.microsoft.com/en-gb/download/details.aspx?id=5842
If the Service pack has trouble installing try the update readiness tool:
http://www.microsoft.com/en-gb/download/details.aspx?id=3132
BiosVersion = 0602
BiosReleaseDate = 02/26/2014
BaseBoardProduct = RAMPAGE IV BLACK EDITION
BaseBoardVersion = Rev 1.xx
Bios updates available:
http://www.asus.com/Motherboards/RAMPAGE_IV_BLACK_EDITION/HelpDesk_Download/
I noticed some newer driver updates on the Asus support page. Please go through the support section and apply any driver updates relevant (link above)
AiChargerPlus.sys Thu Apr 19 02:17:35 2012: Asus Charger Driver can be a likely BSOD cause. Uninstall to test.
ajja9koo.SYS Tue Sep 10 14:56:12 2013: Suspicious driver as I cannot find anything about it... Possible malware? Please remove if possible and/or run Malwarebytes:
http://www.malwarebytes.org/
sptd.sys Tue Sep 10 21:59:02 2013: SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7) please uninstall to test.
If after making the above changes you still get the bsod then you need to test your RAM.
Windows does have it's own memory testing app but it can often miss errors and the best app for the job is Memtest86. The latest version of which can be found here:
http://www.memtest.org/
To run Memtest86 you need to either burn a copy of it to disk or use a USB stick. If you look down the page you'll eventually find the latest version and it's associated downloads. If your burning to disk choose the pre-compiled iso zip. If your using a USB method then the corresponding download is the auto installer for a USB stick.
Once you have Memtest86 on the media you selected you'll then need to enter your bios and change the boot order so that the machine will boot from either the disk or stick you have Memtest86 on.
Try and run the test overnight if possible unless it becomes clear that there is a issue. If there is a problem with the RAM you'll see the errors pop up in red so you can't miss them.
Post any new dump files.
Make sure your settings are set like this:
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the dialogs, then reboot for the changes to take effect.
Did you apply any of the changes outlined above?
Go to Start and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click and apply to exit the dialogs, then reboot for the changes to take effect.
Did you apply any of the changes outlined above?
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