Unexpected BSOD while updating graphics card, resulting in Crash Dump

#1
Hey everyone,

I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card. :upset:
This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.

The crash dump file appears in c:/windows/minidump and will upload it here for anyone who may wish to review it. Thanks! :)

PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD


Dump Files

View attachment 011913-13743-01.dmp

View attachment 011913-29000-01.dmp
 


Last edited by a moderator:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi,

a quick look at your dump file and I noted your trying to install a 32bit driver on a 64bit system.

Try downloading and installing this version:

AMD Catalyst? Display Driver for Windows 8 64-bit
 


#3
Thats exactly the same file I download from ATI, and i know that my driver isnt up to date because I have version 12.10. Anyone know where I can find the older driver, instead of updating to 13.1 Below ill post a pic of what it tells me to search for. 20130120_075344 (800x389).jpg

CameraZOOM-20130120080758608 (800x600).jpg
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Hi,

I checked your dmp file again and your missing a bios update.

Current Bios:
BiosVersion = P01-A1
BiosReleaseDate = 04/24/2009


The bios update below relates to updating to a 5 series card:

Bios.PNG

You can find the update here:

Gateway Support - Downloads & Support Documents - Desktop / DX Series / DX4300
 


#5
He shoots!! And he scores!!!! THANK YOU!!!! v13.1 was successfully installed, the BIOS was the problem! Thanks for your help!!!! :D
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
Hey that's great! Thank you for updating your thread.
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.
Top